Complex technical support CTS

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aliyaan

3 posts

Wannabe Geek

#60362 25-Apr-2010 17:29

Hi Guys,

I am new to geekzone. I have applied for a role in complex technical support in telecom NZ. Can someone define me the roles of CTS in telecom NZ.

Thanks,

Ali

wazzageek

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#322728 25-Apr-2010 17:54

I don't mean to sound ... like a crotchy old man, but wouldn't the job description have defined the roles?

Or are you asking what the perception of the roles are?

aliyaan

3 posts

Wannabe Geek

#322732 25-Apr-2010 18:14

Thanks for your reply. Complex technical support is a generalized term. I am looking for specific solutions which they provide which could be numerous. In other words I am looking for their job profile in details and the services they provide.

I hope this clarifies.

l43a2

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#322743 25-Apr-2010 19:02

have you asked telecom for this info ?

wazzageek

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#322747 25-Apr-2010 19:11

The majority of the time where I have had CTS involved have been (mainly) for routing issues.

IIRC, I think CTS were involved when I was having problems with an ADSL connection.

Before Telecom / Xtra outsourced their email to Yahoo! I believe that CTS were involved in sorting out an issue with email delivery as well.

NZFINEST

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#322748 25-Apr-2010 19:12

either dealing with broad band issue that the over sea's people can't deal with. or mobile faults.
i no they are looking for people in the mobile group,

Anything I suggest or say is my own thoughts and not provided by anyone else unless stated

LennonNZ

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#322749 25-Apr-2010 19:13

Umm.. you applied for a job which you don't know what it involves?

You could be making the cups of tea for the staff paid at minimum wage?

HP

Shop now for HP laptops and other devices (affiliate link).

quickymart

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#322750 25-Apr-2010 19:14

DNS, Mobile, some ADSL issues as well. It's basically tier 2 for the aforementioned departments.

wazzageek

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#322757 25-Apr-2010 19:23

quickymart: DNS, Mobile, some ADSL issues as well. It's basically tier 2 for the aforementioned departments.

I forgot about DNS issues, although I'm not sure I've had issues of DNS escalated to CTS before?

aliyaan

3 posts

Wannabe Geek

#322766 25-Apr-2010 19:57

Thanks heaps guys, you all were very helpful. I will make cup of tea for those who like :)

quickymart

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#322770 25-Apr-2010 20:07

wazzageek:
quickymart: DNS, Mobile, some ADSL issues as well. It's basically tier 2 for the aforementioned departments.

I forgot about DNS issues, although I'm not sure I've had issues of DNS escalated to CTS before?

DNS zonefile changes, I mean.

quickymart

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#331471 18-May-2010 17:14

Bump - aliyaan - how did you get on?