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3 posts

Wannabe Geek


#60362 25-Apr-2010 17:29
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Hi Guys,

I am new to geekzone. I have applied for a role in complex technical support in telecom NZ. Can someone define me the roles of CTS in telecom NZ.

Thanks,

Ali

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  #322728 25-Apr-2010 17:54
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I don't mean to sound ... like a crotchy old man, but wouldn't the job description have defined the roles?

Or are you asking what the perception of the roles are?



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Wannabe Geek


  #322732 25-Apr-2010 18:14
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Thanks for your reply. Complex technical support is a generalized term. I am looking for specific solutions which they provide which could be numerous. In other words I am looking for their job profile in details and the services they provide.

I hope this clarifies.

 
 
 
 


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  #322743 25-Apr-2010 19:02
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have you asked telecom for this info ?





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  #322747 25-Apr-2010 19:11
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The majority of the time where I have had CTS involved have been (mainly) for routing issues.

IIRC, I think CTS were involved when I was having problems with an ADSL connection.

Before Telecom / Xtra outsourced their email to Yahoo! I believe that CTS were involved in sorting out an issue with email delivery as well.

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  #322748 25-Apr-2010 19:12
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either dealing with broad band issue that the over sea's people can't deal with. or mobile faults.
i no they are looking for people in the mobile group,




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  #322749 25-Apr-2010 19:13
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Umm.. you applied for a job which you don't know what it involves?

You could be making the cups of tea for the staff paid at minimum wage?

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  #322750 25-Apr-2010 19:14
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DNS, Mobile, some ADSL issues as well. It's basically tier 2 for the aforementioned departments.

 
 
 
 


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  #322757 25-Apr-2010 19:23
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quickymart: DNS, Mobile, some ADSL issues as well. It's basically tier 2 for the aforementioned departments.


I forgot about DNS issues, although I'm not sure I've had issues of DNS escalated to CTS before? 



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Wannabe Geek


  #322766 25-Apr-2010 19:57
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Thanks heaps guys, you all were very helpful. I will make cup of tea for those who like :)


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  #322770 25-Apr-2010 20:07
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wazzageek:
quickymart: DNS, Mobile, some ADSL issues as well. It's basically tier 2 for the aforementioned departments.


I forgot about DNS issues, although I'm not sure I've had issues of DNS escalated to CTS before? 


DNS zonefile changes, I mean.

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  #331471 18-May-2010 17:14
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Bump - aliyaan - how did you get on?

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