Changes to Xtra email - YOUR ACTION NEEDED

Forums › Spark New Zealand (including Skinny and BigPipe) › Changes to Xtra email - YOUR ACTION NEEDED

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#1767434 19-Apr-2017 16:33

Hrmmm.. pretty sure all New Zealand paypal members need to login and update their information due to a database error?

For security reasons we will automatically log you into your account.

Will you now!

Methinks that one shouldn't have got past SMX so easily. support(at)customerservice.co.nz (locked domain here) directing link to austcardotcom privacy masking to paypal with a .nz suffix.

Big fat fish that will catch a few older fold out methinks.

yitz

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#1767457 19-Apr-2017 16:55

Seeing similar here seems to be an increase in spam/scam emails passing through in the past 2 weeks.

Have everything forwarded to Gmail so most of it ends up in the spam folder however one or two have not for some reason, these are all messages that have come through Xtra.

FineWine

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#1767724 20-Apr-2017 09:19

yitz: Seeing similar here seems to be an increase in spam/scam emails passing through in the past 2 weeks. Have everything forwarded to Gmail so most of it ends up in the spam folder however one or two have not for some reason, these are all messages that have come through Xtra.

Same here. It seems I am getting one a fortnight. (never used to get any) Been adding them to my xtra webmail server spam and blacklist. I hope this new xtra mail system has a good learning algorithm.

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

lyonrouge

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#1767914 20-Apr-2017 14:20

FineWine:

yitz: Seeing similar here seems to be an increase in spam/scam emails passing through in the past 2 weeks. Have everything forwarded to Gmail so most of it ends up in the spam folder however one or two have not for some reason, these are all messages that have come through Xtra.

Same here. It seems I am getting one a fortnight. (never used to get any) Been adding them to my xtra webmail server spam and blacklist. I hope this new xtra mail system has a good learning algorithm.

I'm seeing a significant increase in spam also.

Jase2985

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#1767998 20-Apr-2017 16:33

im getting a lot less than 3 months ago. just before the changeover i wasn't getting much at all, had a lot in my junk mail folder though.

think ive had 3 legitimate looking ones from apple that have been spam

yitz

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#1769427 23-Apr-2017 21:45

So is everyone now migrated?

lyonrouge

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#1770358 25-Apr-2017 21:23

Is anyone else getting delayed delivery problems?

Quic Broadband

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yitz

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#1770370 25-Apr-2017 22:06

How delayed?

You're checking the correct inbox via xtramail.co.nz right? The Yahoo web mail system is now decoupled despite still being able to log on there won't be any new messages.

lyonrouge

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#1770409 26-Apr-2017 08:19

yitz: How delayed? You're checking the correct inbox via xtramail.co.nz right? The Yahoo web mail system is now decoupled despite still being able to log on there won't be any new messages.

Realised that the delay message was actually coming from my Exchange server, so went to the webmail and found the password was being rejected, so reset the password this morning and it's operational again. As the only client for the email is the exchange server, my guess is that there was a hacking attempt that locked the account.

freitasm

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#1779580 11-May-2017 13:12

Just received:

Spark has now completed the process of moving its Xtra email service away from Yahoo to New Zealand-owned email platform provider SMX. Spark and SMX now have over 800,000 Xtra email accounts up and running on the new email platform.

Jason Paris, CEO of Spark Home Mobile and Business, says, “We’re really happy to be celebrating this milestone: we’re officially off the Yahoo platform and Xtra Mail is now hosted at home here in New Zealand.

“From an overall perspective, the migration project went well. We’ve moved more than 800,000 email accounts containing 1.4 billion messages, safely and securely, in the timeline we originally committed to. This has been one of the biggest IT migration projects in New Zealand’s history.

“While we know a small percentage of customers experienced issues both on the Yahoo side and due to migration activities, the large majority of customers had a seamless experience as we migrated their email to the new platform. 9 out of 10 customers* had a smooth transition.”

It’s been a busy six months since Spark announced the move away from Yahoo. Spark has gone through three phases of work to move accounts across. From September to November, the focus was on gaining permission from customers to bring their data across. In December and January, the project team set everything up ready for the migration. Then from February to April, SMX ran the actual migration process, which ended with customers having their email set up in the new, New Zealand based mail system.

Paris explains, “The migration did have some challenges, particularly when dealing with Yahoo. It’s great to complete the transition away from an email provider who’s been dealing with big issues on a global basis, and has kept us very much at arm’s length, to an email partner here in New Zealand that operates with real transparency. Thanks to our partnership with SMX, we have brought email home – and our customers are benefiting. They now have a faster, more secure and more reliable email platform, based in New Zealand.”

Only 12% of Xtra customers contacted Spark during the migration with a query about email – and nearly all these customers had their question or issue resolved during or following the first contact they had with Spark. Only 0.1% of customers had an issue that took multiple attempts to fix.
All Xtra customers have received an email confirming that the migration is complete. They will continue to access their email at www.xtramail.co.nz, unless they have bookmarked an alternative Yahoo address, in which case they will need to start using the Xtra Mail URL. If they use an up to date email client such as Outlook, or an app on their phone, they won’t see any visible changes. However, if they use webmail, they’ll see a whole new webmail website with a much cleaner interface.
If Xtra customers have any outstanding questions around their email, they can find more information here: https://www.spark.co.nz/email. And if they need any advice or support, they can contact Spark by calling 0800 934 348 to get through to the Xtra email team.
The SMX Managing Messaging solution for Spark is built on the SMX3 cloud integration platform and includes the SMX email security suite, alongside a host of email security and third party email messaging applications. The Open-Xchange App Suite is a key component of the solution – and is a globally recognised product used by major companies globally including Virgin Media, Comcast and Orange.

freitasm

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#2002287 25-Apr-2018 13:44

SEC issues US$ 35 million fine over Yahoo failing to disclose data breach.

I know this breach is old (2014) and we know Spark has moved from Yahoo... But this fine was issued yesterday - interesting I tried to find this thread and found that that over the years there were many reports of Yahoo!Xtra breaches here on Geekzone. So much disregard for people's data:

Yahoo isn’t being fined for having poor security practices, not informing users, or really anything related to the hack happening. The SEC is just mad that investors weren’t told about it, because — as Yahoo even noted in filings to investors — data breaches can have financial impacts and legal implications. With a breach this large, the SEC believes that was obviously a real risk.

Now to Facebook.

matisyahu

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#2002335 25-Apr-2018 15:12

freitasm:

SEC issues US$ 35 million fine over Yahoo failing to disclose data breach.

I know this breach is old (2014) and we know Spark has moved from Yahoo... But this fine was issued yesterday - interesting I tried to find this thread and found that that over the years there were many reports of Yahoo!Xtra breaches here on Geekzone. So much disregard for people's data:

Yahoo isn’t being fined for having poor security practices, not informing users, or really anything related to the hack happening. The SEC is just mad that investors weren’t told about it, because — as Yahoo even noted in filings to investors — data breaches can have financial impacts and legal implications. With a breach this large, the SEC believes that was obviously a real risk.

Now to Facebook.

What amazes me is why Spark chose them in the first place. Lets assume I'm not a technically minded executive, gut instinct would motivate me to go with either Google or Microsoft with probably a bias with Google since they're biggest player in that area and yet they chose to go with Yahoo. Sigh. I assume it is the same group of executives that decided to go with CDMA2000 and thought that Ferrit was a good idea.

"When the people are being beaten with a stick, they are not much happier if it is called 'the People's Stick'"

richms

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#2002339 25-Apr-2018 15:20

They were probably stuck in the past, yahoo was a big deal at one point and google was a new guy with this different new gmail thing that many people couldnt understand how it would operate.

Richard rich.ms

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#2002340 25-Apr-2018 15:21

Also Yahoo had Flickr and that was a big draw card as part of the overall offering of "Yahoo!Xtra" and "Xtra Bubble"...

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#2002393 25-Apr-2018 16:25

richms:

They were probably stuck in the past, yahoo was a big deal at one point and google was a new guy with this different new gmail thing that many people couldnt understand how it would operate.

I think at the time Gmail was a very big player, especially as it was operated by google. But I suspect it was more to do with other ISPs using yahoo, and not sure if google sold mass email services in bulk to ISPs at that time, and whether it would have been as cheap. Email is a painful service to provide, as people expect it for free or next to free, yet it requires a lot of support.

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