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Topic # 202005 13-Sep-2016 14:18
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At last Spark is ending that joke of email service with Yahoo. The service is being moved to SMX.

 

More information and action here: About Xtra Email Move.

 

The press release now:

 

 

Spark has announced today it will be moving its Xtra email service to New Zealand-owned email provider, SMX.

 

Spark will be seeking customers' permission to move their data from today and will progressively move Xtra customers to the new email platform over a three month period from January next year. The company will be communicating directly with customers to let them know about the changes and what to expect over the coming months. All customers will keep their existing Xtra email address.

 

Spark Home, Mobile and Business CEO, Jason Paris says that its decision to partner with Auckland-based SMX is great news for customers and for New Zealand business.   

 

“Our customers tell us that their email service, including their @xtra.co.nz email address, is critically important to them. After a positive nine year relationship with Yahoo, we have decided to transition our email service to SMX, a New Zealand based provider. We know that email is a critically important service to our customers and we are dedicated to making this transition as seamless as possible for our users. 

 

“To manage the migration securely, all customers must give us their permission on the spark website to migrate their Xtra email address, contacts and data.  All those who register before 17 October will be in a daily draw to win $100 Prezzy cards. We’ll be in touch with all of them over the next few months, explaining the process and the benefits they’ll see,” said Mr Paris.  

 

Bringing customers’ email data home 

 

Mr Paris says the company is pleased to be partnering with a stand-out New Zealand company. 

 

“SMX is one of the leading cloud email providers in New Zealand and we are confident in their ability to bring customers’ email data back home, safely and securely. Partnering with SMX will allow us to move all of our customers’ valuable email data back to New Zealand and host it locally in our own state-of-the-art Takanini data centre.” 

 

Last year Spark successfully moved over 11,000 Spark business mailboxes to SMX on its new Business email platform. 

 

Minor disruption to customers 

 

Spark says it is doing everything it can to ensure minimal disruption to customers’ Xtra email service in the next few months as the company will carry out a significant amount of work behind the scenes to ensure the migration runs as smoothly as possible.   

 

Once customers give permission for the migration their email accounts will be officially ready to move over to the new platform. It’s expected most customers won’t need to do a thing after that, only IMAP* users will need to make a small update to their email settings to access the new platform. Most of the migration work will be managed in off-peak hours at night, and the majority of customers are unlikely to notice any interruption of service. 

 

Customers will need to opt-in to the migration process as soon as possible to ensure their contacts, calendar entries and emails are migrated from Yahoo - they will retain their Xtra email address.

 

Customers can go to www.spark.co.nz/email for more information or they can call a dedicated Xtra helpline on 0800 934 348 if they have any questions.

 





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  Reply # 1628610 13-Sep-2016 14:55
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Hopefully this won't be a repeat of the Yahoo!Xtra Bubble problems from 2007. Still, at least it's an NZ provider they can go directly to if anything goes wrong.


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  Reply # 1628611 13-Sep-2016 14:56
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Hopefully they bring across all the 3rd party email addresses that have been authorised through Yahoo to use Xtra's mail server and don't require them to be re authorised.... (asking for a purely selfish reason of parental tech support)

 

 

 

 


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  Reply # 1628612 13-Sep-2016 14:57
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I still have an xtra email account, don't use it much as it was a nightmare, mainly use Outlook.com now as its not ISP centric . If it proves a good change I may use it again.





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  Reply # 1628614 13-Sep-2016 15:02
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As someone who had to maintain/support that system many years ago... Good riddance! It still comes up in my nightmares.


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  Reply # 1628617 13-Sep-2016 15:07
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A great time to transition off ISP provided email to something independent





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Reply # 1628619 13-Sep-2016 15:09
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ajobbins:

 

A great time to transition off ISP provided email to something independent

 

 

 

 

Gmail , Outlook.com soooo many choices





Ex JohnR VodafoneNZ 17 years 4 days

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  Reply # 1628621 13-Sep-2016 15:21
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MikeB4:

 

I still have an xtra email account, don't use it much as it was a nightmare, mainly use Outlook.com now as its not ISP centric . If it proves a good change I may use it again.

 

 

 

 

Really? What for? Doesn't this negate your "not ISP centric" argument?


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  Reply # 1628639 13-Sep-2016 15:40
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ghettomaster:

 

MikeB4:

 

I still have an xtra email account, don't use it much as it was a nightmare, mainly use Outlook.com now as its not ISP centric . If it proves a good change I may use it again.

 

 

 

 

Really? What for? Doesn't this negate your "not ISP centric" argument?

 

 

 

 

Not really, I have the non ISP email and I have been a Spark customer for a very long time having either mobile or land line or Broadband with them in various combinations over the years, so using the Spark

 

supplied email as a secondary account makes sense.

 

 

 

Right now Outlook is being a pain on Vodafone, its OK on Spark 4G but VF grrrrrrr





Mike
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The views stated in my posts are my personal views and not that of any other organisation.

 

 Mac user, Windows curser, Chrome OS desired.

 

The great divide is the lies from both sides.

 

 


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  Reply # 1628698 13-Sep-2016 16:10
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wellygary: Hopefully they bring across all the 3rd party email addresses that have been authorised through Yahoo to use Xtra's mail server and don't require them to be re authorised.... (asking for a purely selfish reason of parental tech support)

 

I wouldn't assume anything other than email comes across. https://www.spark.co.nz/emailchanges

 

 

If I aggregated or combined other email accounts, such as Gmail or Outlook, into my xtra.co.nz account at Yahoo, will I be able to access them in the new platform?

 

Yes. But depending on how you’ve set this up you may need to do it again. If your mail is being forwarded to your @xtra.co.nz mailbox from another email account, you don’t need to do anything because this will continue as normal.

 

If you had configured your @xtra.co.nz mailbox to access your other email accounts you will need to login to webmail after the migration and give the new platform permission to access your other mail providers.

 

Do I need to back-up my email before it gets moved?

 

While it’s always a good idea to back up anything that’s important to you – including emails – once you’ve given permission to move your data, we’ll work hard to make sure all your @xtra.co.nz messages, folders, contacts and calendars are moved over to the new platform for you.

 

 

Mail forwarding rules and allowed source email addresses are a tricky beast. So I suspect you will be setting them up after the migration.






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  Reply # 1628708 13-Sep-2016 16:22
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MikeB4:

 

ghettomaster:

 

MikeB4:

 

I still have an xtra email account, don't use it much as it was a nightmare, mainly use Outlook.com now as its not ISP centric . If it proves a good change I may use it again.

 

 

 

 

Really? What for? Doesn't this negate your "not ISP centric" argument?

 

 

 

 

Not really, I have the non ISP email and I have been a Spark customer for a very long time having either mobile or land line or Broadband with them in various combinations over the years, so using the Spark

 

supplied email as a secondary account makes sense.

 

 

 

Right now Outlook is being a pain on Vodafone, its OK on Spark 4G but VF grrrrrrr

 

 

Agreed, using google DNS settings to access hotmail. Been two weeks now and vodafone don't seem in a hurry to fix the problem on VF cable.

 

 


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  Reply # 1628710 13-Sep-2016 16:26
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ajw:

 

 

 

Agreed, using google DNS settings to access hotmail. Been two weeks now and vodafone don't seem in a hurry to fix the problem on VF cable.

 

 

 

 

 

 

Off topic buy yeah VF is a pain. This week using Outlook (the mail client) has become a non happening this as well as the DNS issues. 





Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 Mac user, Windows curser, Chrome OS desired.

 

The great divide is the lies from both sides.

 

 


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  Reply # 1628712 13-Sep-2016 16:29
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So happy about this moving to SMX. All our customers are on SMX. SMX to SMX management is even easier when it comes to whitelisting or blacklisting and their spam checking along with SmartRules (Anti Cryptolocker) feature is really top notch.





Do whatever you want to do man.

  

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  Reply # 1628749 13-Sep-2016 16:48
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Four oh Four the 3 times I've tried.

 

 

Let's have another go...

 

 

And at least its not Secure! unlike the first times

 

 

Seemed to be a premature release

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  Reply # 1628755 13-Sep-2016 17:08
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I got all excited when I saw this thread title. Was hoping to read about they are going to turn off mail services in a months time and customers should be looking for better alternatives.

 

*sigh* I was disappointed.

 

However, very positive to hear SMX are going to be the providers. They have been providing a fantastic service for years so at least, with any luck, we should stop getting those annoying 'you have broken my email' calls when it's just yahoo resetting the password for no good reason.


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  Reply # 1628784 13-Sep-2016 17:51
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Don't Yahoo allow for unlimited storage? I can't see any mention of how much email storage people will get under this new system. ALso can't see any mention of the Flickr pro account, which people get with the yahoo services. Also mobile users such as iphone users can easily setup their accounts automatically, and it fills in all the settings. I suspect this uses IMAP, so if this is the case I can see lots of people having problems and needing support to reset up their accounts again on their mobile device. I suspect most people use IMAP instead of POP.

 

Also will this new system be ad supported like the Yahoo one, and as well as Gmail and Outlook? If not, that could be one big selling point of this update.


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