Spark DNS Issues - Amazing - Broadband Service Alert

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28 posts

Geek
+1 received by user: 1

#1123962 8-Sep-2014 03:02

My connection is still down after 3 days.
The call center says the problems are"ongoing".
I can live with that however what really onnoys me to the point of changing providers is Sparks denial.
Media releases are claiming that everything's back to normal when it's clearly not.
Come on Spark this sort of spin will just loose you customers.

tardtasticx

3084 posts

Uber Geek
+1 received by user: 483

#1123963 8-Sep-2014 03:17

nickt1: My connection is still down after 3 days.
The call center says the problems are"ongoing".
I can live with that however what really onnoys me to the point of changing providers is Sparks denial.
Media releases are claiming that everything's back to normal when it's clearly not.
Come on Spark this sort of spin will just loose you customers.

You realise that you can also have other issues that affect your connection? There's a million things that can go wrong.

nickt1

28 posts

Geek
+1 received by user: 1

#1123964 8-Sep-2014 03:51

Not according to the technical help desk.
I checked over the settings with them and they were correct.
They claimed it was due to ongoing issues with the system and they would lthey would let me know when this was resolved.

Bung

6734 posts

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#1123970 8-Sep-2014 06:59

Talkiet: And in very brief response to some of the other comments, the DNS infrastructure is distributed, with load balanced instances in different geographic locations. Each instance is connected to the core network by 2 different paths and each DNS server is connected to the redundant switch (and router) infrastructure by multiple bounded GigE interfaces.

If distributed does that explain why our Spark connection set to auto has continued working? This thread is the only indication that something is wrong.

sbiddle

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#1123974 8-Sep-2014 07:18

nickt1: Not according to the technical help desk.
I checked over the settings with them and they were correct.
They claimed it was due to ongoing issues with the system and they would lthey would let me know when this was resolved.

As explained above there are plenty of things that can go wrong with a connection. The DNS issue is resolved, so it's safe to assume your issue is something else.

nickt1

28 posts

Geek
+1 received by user: 1

#1123976 8-Sep-2014 07:34

Hey thanks for the safe assumptions.
But it still does not hide the fact that Spark are not being up front in their media reports.
There is something clearly wrong and we may never know.
The Spark service status still indicates a fault

.

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overkill

222 posts

Master Geek
+1 received by user: 42

#1123978 8-Sep-2014 07:44

sbiddle:
nickt1: Not according to the technical help desk.
I checked over the settings with them and they were correct.
They claimed it was due to ongoing issues with the system and they would lthey would let me know when this was resolved.

As explained above there are plenty of things that can go wrong with a connection. The DNS issue is resolved, so it's safe to assume your issue is something else.

DNS issue is NOT resolved, we are on a Fiber 30 plan, using Googles DNS we have perfect DNS lookup, using Sparks nothing at all. I am not overly worried as I still have the ability to surf, still getting HD off Netflix (using UnBlock-US DNS), and have been trying Spark DNS over the last couple of days and even this morning, with no positive DNS lookup at all.

"Setting the Standard in Quality and Commitment"

Coil

6614 posts

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+1 received by user: 2153
Inactive user

#1123979 8-Sep-2014 07:48

overkill:
sbiddle:
nickt1: Not according to the technical help desk.
I checked over the settings with them and they were correct.
They claimed it was due to ongoing issues with the system and they would lthey would let me know when this was resolved.

As explained above there are plenty of things that can go wrong with a connection. The DNS issue is resolved, so it's safe to assume your issue is something else.

DNS issue is NOT resolved, we are on a Fiber 30 plan, using Googles DNS we have perfect DNS lookup, using Sparks nothing at all. I am not overly worried as I still have the ability to surf, still getting HD off Netflix (using UnBlock-US DNS), and have been trying Spark DNS over the last couple of days and even this morning, with no positive DNS lookup at all.

Provide some NSLookups and the DNS servers?

insane

3325 posts

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2degrees

Subscriber

#1123980 8-Sep-2014 07:50

overkill:
DNS issue is NOT resolved, we are on a Fiber 30 plan, using Googles DNS we have perfect DNS lookup, using Sparks nothing at all. I am not overly worried as I still have the ability to surf, still getting HD off Netflix (using UnBlock-US DNS), and have been trying Spark DNS over the last couple of days and even this morning, with no positive DNS lookup at all.

Maybe you were one of the customers identified as being part of the problem and blocked from doing DNS lookups :)

overkill

222 posts

Master Geek
+1 received by user: 42

#1123986 8-Sep-2014 08:01

insane:
overkill:
DNS issue is NOT resolved, we are on a Fiber 30 plan, using Googles DNS we have perfect DNS lookup, using Sparks nothing at all. I am not overly worried as I still have the ability to surf, still getting HD off Netflix (using UnBlock-US DNS), and have been trying Spark DNS over the last couple of days and even this morning, with no positive DNS lookup at all.

Maybe you were one of the customers identified as being part of the problem and blocked from doing DNS lookups :)

LOL, without a doubt!!!!

"Setting the Standard in Quality and Commitment"

gished

276 posts

Ultimate Geek
+1 received by user: 10

#1123989 8-Sep-2014 08:10

8am Monday and still DNS issues with Spark DNS servers,

Auto config picks up 210.55.11.13 (GW), 122.56.237.1 (dns1) and 210.55.111.1 (dns2)

Gateway works fine but ns1 and ns2 aren't responding to ping, assuming ICMP isn't disabled. Ironically enough I didn't even notice the issue until I read the Stuff article on Saturday night which was about a hour or two before my manual dns servers went belly up (dnsc1/dnsc2.xtra.co.nz). Currently working off Googles dns atm.

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Coil

6614 posts

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Inactive user

#1123990 8-Sep-2014 08:22

http://www.digitalattackmap.com/#anim=1&color=0&country=ALL&time=16320&view=map
Reckons about 5Gb/s to NZ.

dcole13

534 posts

Ultimate Geek
+1 received by user: 107

#1124108 8-Sep-2014 10:24

michaelmurfy:
mattwnz:
A lot if those are kids or nutters who will say it online but would never have guts to say it in person. Social media like Facebook and Twitter can bring out the worst in humans.

Minecraft - that explains it, kids these days have not been bought up without the internet like many others were so possibly a 12 year old having a temper tantrum not being able to play his precious Minecraft.

I think it's more people who think they can make a living off playing "professional" Call of Duty, I sent something to Tim about someone that lost $5 cause he couldn't join an Xbox live game...

Home ADSL: School:

OnlyJoe

10 posts

Wannabe Geek
+1 received by user: 9

#1124113 8-Sep-2014 10:33

gished: 8am Monday and still DNS issues with Spark DNS servers,

Auto config picks up 210.55.11.13 (GW), 122.56.237.1 (dns1) and 210.55.111.1 (dns2)

Gateway works fine but ns1 and ns2 aren't responding to ping, assuming ICMP isn't disabled. Ironically enough I didn't even notice the issue until I read the Stuff article on Saturday night which was about a hour or two before my manual dns servers went belly up (dnsc1/dnsc2.xtra.co.nz). Currently working off Googles dns atm.

Ping might be disabled after all this trouble they have been having.

Try doing a tracert to 122.56.237.1, check it is not getting blocked somewhere local

Try doing a DNS flush: ipconfig /flushdns

Then do some nslookups, but set it to their dns1 server, eg:
nslookup
> server 122.56.237.1
> google.com

See if it gives you an ip, or an error.

Martin_NZ

133 posts

Master Geek
+1 received by user: 26

Trusted

#1124133 8-Sep-2014 10:58

TimA: http://www.digitalattackmap.com/#anim=1&color=0&country=ALL&time=16320&view=map
Reckons about 5Gb/s to NZ.

5 gbps is hardly a large DoS attack considering the scale of recent attacks on the likes of cloud flare and spamhaus which were in the order of 400 and 300Gbps respectively. Given that even in nz networks like KAREN offer 10Gbps links between universities and research institutes it seems odd that a 5gbps attack can bring down a national isp. Something still doesn't add up as far as I'm concerned. Maybe they are running dns off a 386 laptop on a jets tart connection as was suggested by someone previously.

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