New Spark broadband offerings

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Changeover

45 posts

Geek

Lifetime subscriber

#2820471 28-Nov-2021 11:19

What’s happened! I’m on the Essential fibre 100/20 plan. Checked my speed now and I get 300/100. That’s very good but it must be a mistake.

Screeb

698 posts

Ultimate Geek

#2820474 28-Nov-2021 11:25

Changeover:

What’s happened! I’m on the Essential fibre 100/20 plan. Checked my speed now and I get 300/100. That’s very good but it must be a mistake.

Not a mistake https://www.geekzone.co.nz/forums.asp?forumid=49&topicid=289354

Changeover

45 posts

Geek

Lifetime subscriber

#2820477 28-Nov-2021 11:38

That’s good news!! Thank you Spark.

Abo

78 posts

Master Geek

#2820479 28-Nov-2021 11:44

littleheaven:

I'm currently on fibre Unplan and would be interested in switching to the Essential Fibre 300 Mbps plan, but the Spark website insists I'm on a wireless plan and is only offering me wireless options. Anyone else experiencing the same issue?

I have the same issue even just trying to sign up a new property.

Basically there is no fibre option available for any addresses, it's only wireless (or for one place adsl/vdsl)

Even houses like my parents who have spark fibre don't even get shown that option lol, so seems like their backend is having trouble with the fibre availability for properties (it was working a couple of days ago) or Spark aren't offering fibre anymore

To reproduce just put literally any address into the website and you won't get fibre options (at least in Wel + South Island addresses)

huckster

842 posts

Ultimate Geek

ID Verified

Lifetime subscriber

#2820482 28-Nov-2021 11:47

Abo:

To reproduce just put literally any address into the website and you won't get fibre options (at least in Wel + South Island addresses)

Give it a bit - I think there is a fault being worked on.

littleheaven

2130 posts

Uber Geek

#2820483 28-Nov-2021 11:47

Wara:

Can you scroll down the page?

The "Your broadband type" heading seems to mean "what would you like your new type to be".

Nope, there is no fibre option. And if I pretend I am a new customer and put in any address in my street, it says that only wireless is available. Clearly there is something wrong with Spark’s system that identifies which services are available in certain areas, as the poster two messages above me is having the same issue.

Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

quickymart

13926 posts

Uber Geek

ID Verified

#2820502 28-Nov-2021 12:10

See above: there's a fault at the moment being worked on.

Equinox IT

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cbrpilot

955 posts

Ultimate Geek

Trusted

Spark NZ

#2820964 29-Nov-2021 10:48

@littleheaven @Abo

Can anyone who is only getting Wireless Broadband as an option (where they know they are in a Fibre area) please PM me your address?

My views are my own, and may not necessarily represent those of my employer.

r2b2

586 posts

Ultimate Geek

#2821059 29-Nov-2021 14:27

Just found this thread and noted that I'm glad it wasn't just me that had a problem with Fibre not showing up on the Spark website yesterday.

Noting the new plans and pricing, I'm wondering if anyone has actually been communicated to by Spark as I didn't realise there was any new plans and that Chorus were upgrading to 300mbps instead of 100mbps. Only communication I've had from Spark is last month where they told me my Unplan plan was going up by $1... Considering I've averaged between 500 and 700Gb per month over the last few months moving to the new Max plan seems a no brainer?

littleheaven

2130 posts

Uber Geek

#2821063 29-Nov-2021 14:31

I hadn't received anything. I found out about the new plans by accident after discovering my home speeds were a lot higher than expected. Came here to check what was up and found this thread. I have been able to order the new plan now.

Geek girl. Freelance copywriter and editor at Unmistakable.co.nz.

r2b2

586 posts

Ultimate Geek

#2821069 29-Nov-2021 14:39

littleheaven:

I hadn't received anything. I found out about the new plans by accident after discovering my home speeds were a lot higher than expected. Came here to check what was up and found this thread. I have been able to order the new plan now.

I found out by accident as yesterday as was thinking of getting rid of phoneline and wanted to confirm how much we'd be saving... I don't appear to have had the free speed increase :(

Abo

78 posts

Master Geek

#2821130 29-Nov-2021 16:38

cbrpilot:

@littleheaven @Abo

Can anyone who is only getting Wireless Broadband as an option (where they know they are in a Fibre area) please PM me your address?

It appears to be working again now for the addresses I was trying cheers

old3eyes

9119 posts

Uber Geek

Subscriber

#2828615 8-Dec-2021 13:09

Just got an email today saying that the speed on my plan has been upgraded and to check if the router can be used with it. Looks like I will have to get a new one as mine is a

Huawei HG630B with a max download speed of 100Mbits. Wil have to get the Spark Smart Modem.

Regards,

Old3eyes

semigeek

1606 posts

Uber Geek

#2828627 8-Dec-2021 13:29

old3eyes:

Just got an email today saying that the speed on my plan has been upgraded and to check if the router can be used with it. Looks like I will have to get a new one as mine is a

Huawei HG630B with a max download speed of 100Mbits. Wil have to get the Spark Smart Modem.

I've got a Huawei HG695B you're welcome to have if you like.

old3eyes

9119 posts

Uber Geek

Subscriber

#2828629 8-Dec-2021 13:36

semigeek:

old3eyes:

Just got an email today saying that the speed on my plan has been upgraded and to check if the router can be used with it. Looks like I will have to get a new one as mine is a

Huawei HG630B with a max download speed of 100Mbits. Wil have to get the Spark Smart Modem.

I've got a Huawei HG695B you're welcome to have if you like.

Thanx for the offer but I'll grab one off Spark next week.

Regards,

Old3eyes

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