Telecom Big Time: new Telecom Broadband plans?

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom Big Time: new Telecom Broadband plans?

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336 posts

Ultimate Geek

#232285 8-Jul-2009 09:15

Total Downloads: 2805.55 MB
Total Uploads: 298.25 MB
Total Usage: 3103.80 MB
Daily Upload & Download Usage:

Date:
(DD/MM/YYYY) Download Usage:
(MB) Upload Usage:
(MB) Total Usage:
(MB)
08 Jul 2009 2805.55 298.25 3103.80

So far so good

Talkiet

4793 posts

Uber Geek

Trusted

#232296 8-Jul-2009 09:47

kawaii: [snip] one of the things that annoys me is instead of this fibre what needs to be done is more exchanges, upgrading of existing infrastructure so that people can get around 10,000kbps connections.

Actually, this is precisely what the cabinetisation program we are doing will accomplish... Each cabinet (for the purposes of DSL at least) is a mini exchange and they are dotted around to ensure that the majority of customers in densely populated areas are in fact on a short enough copper line to achieve this sort of speed.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

BazNZ

258 posts

Ultimate Geek

#232313 8-Jul-2009 10:12

Ragnor: Heh people are already were already having problems with slow youtube until they took the cache down, not sure if it's back up yet.

See: http://www.gpforums.co.nz/thread/358287/

So what we know now is the google/youtube local caching is done by dns (have to be using Telecom dns servers) and that is was applied to all Telecom customers retail, business and big time included and it couldn' handle the jandel™

Here's a quick way with a tracert to see if the local cache is being used.... you can see this address to a google caching server resolved to a local address

tracert v1.lscache1.googlevideo.com

Tracing route to v1.lscache1.l.google.com [210.55.180.144]
over a maximum of 30 hops:

1     *        *        *     Request timed out.
2    48 ms    51 ms    50 ms ip210-55-69-232.kc.net.nz [210.55.69.232]
3     *        *        *     Request timed out.
4    68 ms    70 ms    79 ms x6-0-0-v20.akcr10.global-gateway.net.nz [202.50.238.49]
5    73 ms    70 ms    69 ms v4.aksw7.global-gateway.net.nz [210.55.202.51]
6    68 ms    67 ms    64 ms ge6-3-0-6.akbr4.global-gateway.net.nz [202.37.246.18]
7    67 ms    67 ms    67 ms xe0-0-0-2.akbr5.global-gateway.net.nz [202.50.232.78]
8    69 ms    70 ms    66 ms 210.55.180.144

.. for comparison on Telstra you can see it resolves to a Google server in the US

Tracing route to v1.lscache1.l.google.com [74.125.103.80]
over a maximum of 30 hops:

1    <1 ms    <1 ms    <1 ms 192.168.0.1
2     1 ms    <1 ms    <1 ms 192.168.1.1
3    12 ms     9 ms    12 ms 218.101.61.22
4    11 ms     8 ms     8 ms ge-2-0-0-874-ie1-internet.telstraclear.net [218.101.61.161]
5     8 ms     8 ms     9 ms ge-0-2-0-1.xcore1.acld.telstraclear.net [203.98.50.251]
6     8 ms     7 ms     7 ms 203.167.233.10
7   133 ms   133 ms   133 ms i-3-2-1.wil-core02.bx.reach.com [202.84.142.145]
8   133 ms   134 ms   133 ms i-1-2.tlot03.bi.reach.com [202.84.251.238]
9   133 ms   133 ms   133 ms 72.14.197.53
10   133 ms   133 ms   133 ms 216.239.43.14
11   145 ms   146 ms   144 ms 209.85.249.226
12   143 ms   142 ms   146 ms 72.14.239.253
13   147 ms   143 ms   144 ms 72.14.236.19
14   143 ms   143 ms   143 ms 74.125.103.80

Trace complete.

I find this very interesting without totalling understanding what it means. I am an online gamer who games on USA Servers and have done so for the last 7 years but now I'm at breakdown point through the frustration I've had with latency for past 6 months. It's basically impossible for me to game on US Servers. In fact since my local ADSL2+ cabinet came on line earlier this year...I've had the worst international gaming experience ever (7 years including dial up) !! Something is terribly wrong...I've tried everything but no-one can help me. Looking at your post here Ragnor... would you suggest I move to Telstraclear for gaming? Could this possibly have something to do with Caching or they way ISP's route their International traffic? I'm really pulling my hair out! HELP Please!

shame2

19 posts

Geek

#232350 8-Jul-2009 12:18

peak time avg 200KB/s
off peak avg 1.2MB/s
very good so far

ALTRON

577 posts

Ultimate Geek

#232416 8-Jul-2009 13:29

Talkiet:
ALTRON: I'm on big time now from pro.

But how to get interleaving turned off? It was off when I was on pro ( have a good connection get up to 1.8MB/s downloads, connect at around 19000kbps)

Other than that it SEEMS to be going ok.

Just phone Telecom and Ask for Interleaving to be turned off :-) Should be simple as.

Cheers - N

How do you even go about asking for interleaving to be turned off? I mailed them asking and got this reply..
"Thank you for your interest in our Big Time Plan. Needless to say it is attracting positive attention and feedback as of yet. I can confirm that speed management does happen on the Big Time plan. Since this is a new plan offering unfortunately we are not privy to technical information on the plan. This includes speed management, times when it is expected to happen, off peak speeds etc. The general view is that it will mostly be dependent on internet usage and traffic at that particular moment. I do realize that this is probably not the most helpful answer to your query, however in the lack of details this is the best I can offer. If any other details are to become available to me, I'll be sure to inform you of the same.
If theres anything else I can help you with, please feel free to email me."

didnt know what i was on about really :(

cws82us

788 posts

Ultimate Geek

#232419 8-Jul-2009 13:33

15 July 2009 i be connected to telecom on the big time plan. ports from xnet. hope all goes good. cannot wait

join Quic and get free sign up when you click my link https://account.quic.nz/refer/250676

Diggzzy

32 posts

Geek

#232437 8-Jul-2009 14:02

"Talkiet:
ALTRON: I'm on big time now from pro.

But how to get interleaving turned off? It was off when I was on pro ( have a good connection get up to 1.8MB/s downloads, connect at around 19000kbps)

Other than that it SEEMS to be going ok.

Just phone Telecom and Ask for Interleaving to be turned off :-) Should be simple as.

Cheers - N

How do you even go about asking for interleaving to be turned off? I mailed them asking and got this reply..
"Thank you for your interest in our Big Time Plan. Needless to say it is attracting positive attention and feedback as of yet. I can confirm that speed management does happen on the Big Time plan. Since this is a new plan offering unfortunately we are not privy to technical information on the plan. This includes speed management, times when it is expected to happen, off peak speeds etc. The general view is that it will mostly be dependent on internet usage and traffic at that particular moment. I do realize that this is probably not the most helpful answer to your query, however in the lack of details this is the best I can offer. If any other details are to become available to me, I'll be sure to inform you of the same.
If theres anything else I can help you with, please feel free to email me."

didnt know what i was on about really :("

Dont email... Call them. They will not offer interleaving off unless you ask for it. It is as simple as a phone call.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

thinhvy

136 posts

Master Geek

#232439 8-Jul-2009 14:03

cws82us: 15 July 2009 i be connected to telecom on the big time plan. ports from xnet. hope all goes good. cannot wait

Me too,but still about 3days more for me.Got the VFX number ported back to Telecom this afternoon...since call Telecom on last Friday.

Ragnor

8223 posts

Uber Geek

Trusted

#232465 8-Jul-2009 14:32

BazNZ:
I find this very interesting without totalling understanding what it means. I am an online gamer who games on USA Servers and have done so for the last 7 years but now I'm at breakdown point through the frustration I've had with latency for past 6 months. It's basically impossible for me to game on US Servers. In fact since my local ADSL2+ cabinet came on line earlier this year...I've had the worst international gaming experience ever (7 years including dial up) !! Something is terribly wrong...I've tried everything but no-one can help me. Looking at your post here Ragnor... would you suggest I move to Telstraclear for gaming? Could this possibly have something to do with Caching or they way ISP's route their International traffic? I'm really pulling my hair out! HELP Please!

What ISP are you currently on? What games do you play?

Given you say it happened after the cabinet was installed it sounds like you are on a LLU connection eg: Orcon+, Vodafone Red network or Slingshot Next Big Thing, is that correct?

Those ISP's have installed their equipment in the exchanges but not in the cabinets (thus far). This means if your area gets cabineted your line has to pass through the cabinet to the exchange instead of terminating on equipment in the cabinet (like all the other ISP's using Telecom wholesale connections).

In practice this seems to result in lousy performance.

Ring your ISP and tell them your area has been cabineted and you are having connection/performance problems - they should offer the option of changing you back to a plan that uses Telecom wholesale equipment.

The other option is to change ISP, in my opinion the best ISP's for gaming performance are: Telecom. Telstra or Maxnet.

If the cabinet isn't actually the problem and it's just an ISP international route/congestion problem then changing to Telecom, Telstra or Maxnet should solve it. They are big enough they have decent bandwidth availabe and use different international to the smaller ISP's who all seem to use (pacnet/asianetcom) for everything.

Right now it's too early to tell whether gaming latency will be affected by traffic management on Big Time. We need to wait a bit longer to see what happens with it becomes overloaded with leechers.

What else have I left out.. hmm oh Telstra has a known routing problem to internode FPS servers in Australia, so if you care about playing on those servers I would skip Telstra. No other problems with other servers though.

Wills1

710 posts

Ultimate Geek

#232577 8-Jul-2009 16:21

Finding Youtube very very slow on bigtime, is there any way to get around this?

ZALMAN

259 posts

Ultimate Geek

Trusted

#232597 8-Jul-2009 16:46

Telecom does say on the net if you experience slow connection all the time to give them a ring

BazNZ

258 posts

Ultimate Geek

#232604 8-Jul-2009 16:53

Ragnor:
BazNZ:
I find this very interesting without totalling understanding what it means. I am an online gamer who games on USA Servers and have done so for the last 7 years but now I'm at breakdown point through the frustration I've had with latency for past 6 months. It's basically impossible for me to game on US Servers. In fact since my local ADSL2+ cabinet came on line earlier this year...I've had the worst international gaming experience ever (7 years including dial up) !! Something is terribly wrong...I've tried everything but no-one can help me. Looking at your post here Ragnor... would you suggest I move to Telstraclear for gaming? Could this possibly have something to do with Caching or they way ISP's route their International traffic? I'm really pulling my hair out! HELP Please!

What ISP are you currently on? What games do you play?

Given you say it happened after the cabinet was installed it sounds like you are on a LLU connection eg: Orcon+, Vodafone Red network or Slingshot Next Big Thing, is that correct?

Those ISP's have installed their equipment in the exchanges but not in the cabinets (thus far). This means if your area gets cabineted your line has to pass through the cabinet to the exchange instead of terminating on equipment in the cabinet (like all the other ISP's using Telecom wholesale connections).

In practice this seems to result in lousy performance.

Ring your ISP and tell them your area has been cabineted and you are having connection/performance problems - they should offer the option of changing you back to a plan that uses Telecom wholesale equipment.

The other option is to change ISP, in my opinion the best ISP's for gaming performance are: Telecom. Telstra or Maxnet.

If the cabinet isn't actually the problem and it's just an ISP international route/congestion problem then changing to Telecom, Telstra or Maxnet should solve it. They are big enough they have decent bandwidth availabe and use different international to the smaller ISP's who all seem to use (pacnet/asianetcom) for everything.

Right now it's too early to tell whether gaming latency will be affected by traffic management on Big Time. We need to wait a bit longer to see what happens with it becomes overloaded with leechers.

What else have I left out.. hmm oh Telstra has a known routing problem to internode FPS servers in Australia, so if you care about playing on those servers I would skip Telstra. No other problems with other servers though.

Thanks for your reply Ragnor. I am currently with Telecom Xtra Adventure plan FS/FS after switching from Orcon in February. My cabinet was errected just prior to Xmas and came on line earlier this year. Major problems with latency gaming since. I play on USA Servers only... which are based in Chicago. The game is IL-2 1946 Combat Flight Simulator I have played this IL-2 series for about 5-8 years and this is the worst problems I've had. I'm hoping its not software related with programs installed on my PC or Windows updates such as Service Pack 3 that have changed my experience gaming on US Servers. I have certainly noticed a change though since I've been cabinised to ADSL2+. I'm really trying to achieve the answers process of elimination at this point. I have family and friends who also game on these Servers who do not have my problems. I have always had Interleaving turned off but by default it was turned on when switching to Telecom in Feb. My router is a Dynalink RTA 1335 4 port. My local download speeds seem normal but International Speed tests are erratic..i.e stop/start surges. Thanks again for your time.

ArranH

161 posts

Master Geek

#232939 9-Jul-2009 11:13

Its 11am in I'm getting a sustained 1450kB/s from a server in the usa. Very impressed by the speed and the customer service I received from Telecom.

Oh how things have changed, for the better :)

ALTRON

577 posts

Ultimate Geek

#232955 9-Jul-2009 11:22

ArranH: Its 11am in I'm getting a sustained 1450kB/s from a server in the usa. Very impressed by the speed and the customer service I received from Telecom.

Oh how things have changed, for the better :)

Dont be too quick to praise. I was getting over 1MB at all times yesterday but today=fail.

Lucky to over 50KB/s on any download and youtube wont stream to save itself.

Cant even do the basics.

ZALMAN

259 posts

Ultimate Geek

Trusted

#232962 9-Jul-2009 11:39

wow thats not good ive just been connected to big time this morning so will have to do a speed test when I get home and see how it stacks up

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