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cafeg: ummm, read the telecom letter in your post.
They didn't say you had until the 8th october, they said they would:
MOVE YOU BY THE 8TH OCTOBER.
If you were moved on or after the 13th august its exactly as they stated.
Brandywine31: Ok so here is my situation....
As soon as I received the letter from Telecom, approx. in the beginning of August I rang Telecom to ask questions and try to get some answers etc. I explained that I really did not want to pay more for less, as no one does!! They said that if I switched to the Pro Plan which best suited my family it would cost $20 more per month and they would credit me $20 a month for 3 months if I switched then. I asked what my 2nd option was considering I was already getting the big time plan and saving that $20 a month anyway! They told me that my contract ended for the big time plan in October as they told me it was a one year contract. And at the end of the contract I would then be switched to the Pro....BUT that I would continue to be on the Big time plan until end of contract if I was not switching at that point. And my husband and I decided to take the 2nd option they gave us, by staying on the Big Time plan until the end of our contract.
Today, I was online and wondering why my internet has been slow the last week or so. I decided to call Telecom and ask. When they told me that my plan had been changed 3 weeks ago (shortly after the phone call) to the adventure plan of only 20gb per month!!!
I was so furious,.how can they change my plan after clearly telling me that I could stay on the Big time plan until our contract was up....then switch us to Pro Plan??
They tried telling me that the letter says I have to call or it automatically gets switched to Adventure plan, I said I DID CALL and told them to go find the notes or recorded conversation.
I was put on hold....information was found from my call and I asked for a Manager...
The Manager just basically said they can't put me back on the Big Time plan, but he could switch me to the Pro Plan and credit my account $60
I am just SO upset that I did exactly as they asked....TO CALL, they gave me 2 options
And they never told me of the 3rd option of, just ignoring the phone call and switching me to what they wanted, when they wanted!!!!!!!!
Not very happy Telecom!
Brandy
Damager: Just wondering, anyone with a Rapid Share premium account get a max of 400kB/s download speed? Just changed over from Snap where I could average 1500 kB/s. I'm guessing this is part of Telecom's traffic shaping. No biggie, but want to check that I'm not the only one experiencing the same speeds.
Are there timeframes where optimal download speed is attained eg 2am to 9am?
Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.
Talkiet:Damager: Just wondering, anyone with a Rapid Share premium account get a max of 400kB/s download speed? Just changed over from Snap where I could average 1500 kB/s. I'm guessing this is part of Telecom's traffic shaping. No biggie, but want to check that I'm not the only one experiencing the same speeds.
Are there timeframes where optimal download speed is attained eg 2am to 9am?
What Telecom plan are you on?
If the answer is anything but Bigtime, (which may still have some customers on it that haven't been migrated yet - not sure), then the answer is no, it's not part of Telecom's shaping.
The reason for this is that Telecom doesn't shape any of the other plans.
Cheers - N
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