Big Time plan removal

Forums › Spark New Zealand (including Skinny and BigPipe) › Big Time plan removal

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42 posts

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#332817 21-May-2010 10:51

doozy:
We didn't want to have a Fair Use Policy for this plan, Go Large had one and it didn't really work out for the best. So with that, we can't just kick people off for having high usage without stating its a possibility at the point of sign up. Which opens the debate of how much is too much.

That's understandable.

People have obviously been using far more than you anticipated, which begs the question - when you developed this plan, how much did you expect people would use?

Clearly there is a demand for this type of plan, and people are willing to have their traffic shaped if it means they can have a higher cap.

I hope that you will be looking into designing a new plan that caters to the current BigTime customers. There has to be some middle ground?

k1wi

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#332821 21-May-2010 10:58

doozy: We didn't want to have a Fair Use Policy for this plan, Go Large had one and it didn't really work out for the best. So with that, we can't just kick people off for having high usage without stating its a possibility at the point of sign up. Which opens the debate of how much is too much.

I understand this point. But surely rather than reflect a set amount of bandwidth, the fair use policy could be targeted at those who intentionally and consistently bypass traffic management policies? Perhaps keep tabs on a particular percentage of the top users or a particular factor above the median usage. Not with the intention of cutting them off, but adding additional dynamic shaping if they're ruining the experience of other users??

Drop the word unlimited from bigtime, qualify HTTP traffic with a disclaimer that we'd get 'best effort speed that may be slower than a capped plan', shape peak int. p2p traffic to death (including filehosting sites) and only offer it to existing Telecom users with the ability to trial it once every three months with the freedom to switch back to an existing capped plan and I'd stay on it with the above rules.

k1wi

crazed

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#332851 21-May-2010 11:33

tbh Bigtime aside, I'm starting to really get sick of this "NZ doesn't have enough bandwidth capacity, so small Bandwidth caps are needed" talk from the ISP's/Comms companies in NZ. Our speed is not the issue, 5Mb down and 700Kb up DSL is fine for most users. but using sub 50Gb caps is absolutely stupid. With the amount of Net based applications, Cloud computing, online backups, video, audio, etc we as consumers are paying huge amounts of money for very small amounts of internet bandwidth. ISP's/Telecommunications Providers are milking this situation for every cent they can get.

Now they are looking seriously into FTTH or FTTN in NZ, whats the point if the caps are still low and the prices still high. All thats going to do is make more money for the Tier 1 Providers, while the consumers are still restricted to obsolete tech and services.

The market is demanding more bandwidth capacity, whether the traffic is legal or not is not the issue, the market for it is there, you can easily see from threads like this that people are asking for it, so stop making excuses, take some of the millions being paid to you from the likes of us and increase capacity! Lay a second cable or a third, lay more fibre around NZ to increase the backbone capacity.

Sorry guys, My rant isn't directed at anyone in particular, just fed up with the excuses and justifications for high prices and low caps.

CraZeD,
Your friendly Southern Geeky Fellow :P

PassiveFever81

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#332857 21-May-2010 11:36

So what will happen when they eventually do the Fiber to the Door thing.... still keep 20gb caps and poor international bandwith.... Yay, Trademe will be super quick.... anything else slow! 20gb might have been Okay 5-6years ago, but with online video etc it bearly lasts a week with families...

Talkiet

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#332859 21-May-2010 11:37

crazed: tbh Bigtime aside, I'm starting to really get sick of this "NZ doesn't have enough bandwidth capacity, so small Bandwidth caps are needed" talk from the ISP's/Comms companies in NZ. Our speed is not the issue, 5Mb down and 700Kb up DSL is fine for most users. but using sub 50Gb caps is absolutely stupid. With the amount of Net based applications, Cloud computing, online backups, video, audio, etc we as consumers are paying huge amounts of money for very small amounts of internet bandwidth. ISP's/Telecommunications Providers are milking this situation for every cent they can get.

Now they are looking seriously into FTTH or FTTN in NZ, whats the point if the caps are still low and the prices still high. All thats going to do is make more money for the Tier 1 Providers, while the consumers are still restricted to obsolete tech and services.

The market is demanding more bandwidth capacity, whether the traffic is legal or not is not the issue, the market for it is there, you can easily see from threads like this that people are asking for it, so stop making excuses, take some of the millions being paid to you from the likes of us and increase capacity! Lay a second cable or a third, lay more fibre around NZ to increase the backbone capacity.

Sorry guys, My rant isn't directed at anyone in particular, just fed up with the excuses and justifications for high prices and low caps.

I completely agree with you (with the exception of the providers milking the situation). The sooner the public understand the headline speeds of FTTH won't fix this underlying prpblem of geography the sooner perhaps people will recognise that there are challenges other than the access network that will have a bigger impact on the end user experience.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Flashcards

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#332860 21-May-2010 11:39

crazed: tbh Bigtime aside, I'm starting to really get sick of this "NZ doesn't have enough bandwidth capacity, so small Bandwidth caps are needed" talk from the ISP's/Comms companies in NZ. Our speed is not the issue, 5Mb down and 700Kb up DSL is fine for most users. but using sub 50Gb caps is absolutely stupid. With the amount of Net based applications, Cloud computing, online backups, video, audio, etc we as consumers are paying huge amounts of money for very small amounts of internet bandwidth. ISP's/Telecommunications Providers are milking this situation for every cent they can get.

Now they are looking seriously into FTTH or FTTN in NZ, whats the point if the caps are still low and the prices still high. All thats going to do is make more money for the Tier 1 Providers, while the consumers are still restricted to obsolete tech and services.

The market is demanding more bandwidth capacity, whether the traffic is legal or not is not the issue, the market for it is there, you can easily see from threads like this that people are asking for it, so stop making excuses, take some of the millions being paid to you from the likes of us and increase capacity! Lay a second cable or a third, lay more fibre around NZ to increase the backbone capacity.

Sorry guys, My rant isn't directed at anyone in particular, just fed up with the excuses and justifications for high prices and low caps.

+1 - speed has never been the major issue for me. The low NZ caps for the $$ have been. EVERY day I see new ads on TV for new online content, from TVNZ online to TiVo to you name it. Every time I see these ads I think great, a new reason for me to go online and that thought is closely followed by - with a crap low cap all this new content is USELESS. There must be a way for these content providers to subsidise Internet costs. After all, they are benefitting from an increased advertising audience, they should be paying for it!

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Timdotz

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#332873 21-May-2010 12:06

I might be wrong, but I have a sneaking suspicion that this has little to do with the terabyte downloaders. Anyone could predict that there would be heavy users and the heads at TC would know better than everyone else when planning their scope.. cost shouldn't have been a problem either speculating from of the fact that they re-implemented go-large meaning they really wanted to put the deal out there and that cost should not have been a problem, but I somehow think there is another reason.

From my own experience, TC has been very good in customer services, and I havent had a problem with them for the last 5-7 years. I don't believe TC has some sinister reason they would keep suddenly drop the plan from its customers...

sbiddle

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#332876 21-May-2010 12:15

NZCrusader: Would prefer the Govt buy out telecom and fix the s**t up, rather than spend 1.5b on infrastructure alone.

Would save us from the pain.

Would prefer stable environment & low ADSL / ADSL2+ speeds, over having 100mbps and 10-20gb caps..
( obviously the 40-100 gb ISP plans are too costy for the average home environment .. )

The problem is you still aren't going to get caps anywhere near where many people think is "reasonable" - ie well under $100.

Australia's NBN has has recent price announcements in recent days with a 300GB plan (comprised of 80GB peak and 220GB offpeak) priced at A$139. Converted to $NZ that's over $170 and represents extremely good value for money but probably nowhere near as low as many people think they want to pay for such a product.

FTTH isn't going to fix the data cap issue or the simple fact we have to bring in so much content from other parts of the world.

crazed

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#332880 21-May-2010 12:22

sbiddle:
FTTH isn't going to fix the data cap issue or the simple fact we have to bring in so much content from other parts of the world.

That doesn't surprise me when the providers in NZ charge for local traffic(in most cases) and provide absolutely crap specs for VPS, Dedicated and Shared NZ based hosting.

Personally a Connection & 80GB cap for around the $90 would be nice, but know that's never going to happen.

CraZeD,
Your friendly Southern Geeky Fellow :P

Flashcards

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#332882 21-May-2010 12:24

crazed: Personally a Connection & 80GB cap for around the $90 would be nice, but know that's never going to happen.

I'd pay for that type of connection! Sticking to the $1/GB figure quoted earlier, why not make up a plan that has NO flat fee but is all you can eat at $1/GB. So, if I use 90GB in a month, I pay $90.00 - simple.

Timdotz

57 posts

Master Geek

#332884 21-May-2010 12:27

Flashcards:
crazed: Personally a Connection & 80GB cap for around the $90 would be nice, but know that's never going to happen.

I'd pay for that type of connection! Sticking to the $1/GB figure quoted earlier, why not make up a plan that has NO flat fee but is all you can eat at $1/GB. So, if I use 90GB in a month, I pay $90.00 - simple.

How about $50, and after 100GB -> $2 pGB?

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drewpoh

7 posts

Wannabe Geek

#332885 21-May-2010 12:29

Flashcards:
crazed: Personally a Connection & 80GB cap for around the $90 would be nice, but know that's never going to happen.

I'd pay for that type of connection! Sticking to the $1/GB figure quoted earlier, why not make up a plan that has NO flat fee but is all you can eat at $1/GB. So, if I use 90GB in a month, I pay $90.00 - simple.

cause then everyone will be on it and they won't make money, imagine the people that only use 5GB a month and they just pay $5, thats cheaper than dial up.

It would be nice but it'd never happen.

crazed

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#332887 21-May-2010 12:31

drewpoh:
Flashcards:
crazed: Personally a Connection & 80GB cap for around the $90 would be nice, but know that's never going to happen.

I'd pay for that type of connection! Sticking to the $1/GB figure quoted earlier, why not make up a plan that has NO flat fee but is all you can eat at $1/GB. So, if I use 90GB in a month, I pay $90.00 - simple.

cause then everyone will be on it and they won't make money, imagine the people that only use 5GB a month and they just pay $5, thats cheaper than dial up.

It would be nice but it'd never happen.

I suspect you would still have the cost of the connection itself, say around $29.95 pm

CraZeD,
Your friendly Southern Geeky Fellow :P

Flashcards

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#332888 21-May-2010 12:32

drewpoh:
Flashcards:
crazed: Personally a Connection & 80GB cap for around the $90 would be nice, but know that's never going to happen.

I'd pay for that type of connection! Sticking to the $1/GB figure quoted earlier, why not make up a plan that has NO flat fee but is all you can eat at $1/GB. So, if I use 90GB in a month, I pay $90.00 - simple.

cause then everyone will be on it and they won't make money, imagine the people that only use 5GB a month and they just pay $5, thats cheaper than dial up.

It would be nice but it'd never happen.

Ok then, make it equivalent to $1/GB - for example, the base plan is $20/for 20GB and then $1/GB after that....

Flashcards

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#332889 21-May-2010 12:33

crazed:
drewpoh:
Flashcards:
crazed: Personally a Connection & 80GB cap for around the $90 would be nice, but know that's never going to happen.

I'd pay for that type of connection! Sticking to the $1/GB figure quoted earlier, why not make up a plan that has NO flat fee but is all you can eat at $1/GB. So, if I use 90GB in a month, I pay $90.00 - simple.

cause then everyone will be on it and they won't make money, imagine the people that only use 5GB a month and they just pay $5, thats cheaper than dial up.

It would be nice but it'd never happen.

I suspect you would still have the cost of the connection itself, say around $29.95 pm

And that right there is the problem and why our Internet fees in NZ are so high...

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