Big Time plan removal

Forums › Spark New Zealand (including Skinny and BigPipe) › Big Time plan removal

doozy

245 posts

Master Geek

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#61628 20-May-2010 05:30

Hi all

I wanted to let you know that Telecom’s Big Time broadband plan will be removed from sale.

We are conscious we have a number of customers who enjoy using a plan with no monthly data allowance, that’s why Telecom is the only ISP that has made successive attempts to give customers this innovation. Unfortunately it is simply proving unviable.

The management of traffic on the plan has become particularly difficult and we simply cannot keep it in market.

If you are on the Big Time plan you will receive a letter from us in the coming months with your options and giving you advanced notice before we need to move you to another broadband plan.

If you would like to make a change to your plan today you can call us on 0800 22 55 98 to discuss your options. Otherwise you can sit tight with your Big Time plan until you receive our letter.

Again, we’re really sorry to have to stop offering this product - we tried to do something different and sometimes these things don’t work out.

I will do my best to answer any questions you post here, should you have a question that you feel is not appropriate for posting in the thread feel free to email me on this site

Thanks all

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3952 posts

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#332030 20-May-2010 06:14

Guess there won't be a case of 3rd time lucky?
I tried Big Time for 2 months last year and moved away from it as it made youtube unwatchable.

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bonkiebonks

383 posts

Ultimate Geek

#332031 20-May-2010 06:18

wow that was fast... didn't last for a year did it?

Kilack

526 posts

Ultimate Geek

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#332032 20-May-2010 06:26

I assume that means we can leave telecom and go to another isp without paying an early termination fee?

k1wi

484 posts

Ultimate Geek

#332037 20-May-2010 07:11

It's a sad day doozy.

manjina

33 posts

Geek

#332040 20-May-2010 07:39

lol...another Telecom fail.....

Well...at least you guys are consistant.....

Kilack

526 posts

Ultimate Geek

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#332042 20-May-2010 07:45

Here is a theory, far fetched? not sure..

Telecom knew this would happen all along. How could they not? eat all you want plans in NZ have a history of this. They come along, then they cancel them because of big downloaders. So for Telecom to not have seen this coming seems a little unbelievable. They only had to look at past plans in NZ or at the thousands of other ISP's around the world dealing with these types of plans currently.

So theory is.. Telecom knew this would happen but they knew this plan would draw in crowds from other ISP's.
They planned to turn the plan off once they had good numbers then they drop the price of data on their unmanaed plans and hope to keep a certain percentage of users that they pulled from other ISP's. They know a certain amount will stay because they cant be bothered changing isp's etc..

possible?

cokeman2

885 posts

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#332043 20-May-2010 07:46

i ve had big time since october , has never complained to telecom , yeah ok it was slow at times , but hey free data ....the constant maoning has resulted in this ...while rest of the world enjoys unlimted data plans we always seem to go backwars after a while ...sad day really ....

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doozy

245 posts

Master Geek

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#332044 20-May-2010 07:47

Kilack: I assume that means we can leave telecom and go to another isp without paying an early termination fee?

We obviously appreciate the fact you might want to explore options outside of Telecom's Broadband plan line up so should you wish to leave contact our call centre and they will ensure you are not charged a termination fee

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cokeman2

885 posts

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#332045 20-May-2010 07:50

Kilack: Here is a theory, far fetched? not sure..

Telecom knew this would happen all along. How could they not? eat all you want plans in NZ have a history of this. They come along, then they cancel them because of big downloaders. So for Telecom to not have seen this coming seems a little unbelievable. They only had to look at past plans in NZ or at the thousands of other ISP's around the world dealing with these types of plans currently.

So theory is.. Telecom knew this would happen but they knew this plan would draw in crowds from other ISP's.
They planned to turn the plan off once they had good numbers then they drop the price of data on their unmanaed plans and hope to keep a certain percentage of users that they pulled from other ISP's. They know a certain amount will stay because they cant be bothered changing isp's etc..

possible?

pretty much TRUE .....i am happy to stay on it if they give me the option ?

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krysiszone

14 posts

Geek

#332048 20-May-2010 07:52

Once again the "Vampires" spoil it for everyone and as above they must of known that this would happen.

And Telecom respond in a typical kneejerk reaction

I don't d/l terrabytes per month but average at about 40-50gb.

I can't believe that they cancelling the plan and not restructuring "Big Time" i.e bring in a limit say 100gb a month if they are that concerned about the amount of data being downloaded.

sbiddle

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#332049 20-May-2010 07:53

cokeman2: i ve had big time since october , has never complained to telecom , yeah ok it was slow at times , but hey free data ....the constant maoning has resulted in this ...while rest of the world enjoys unlimted data plans we always seem to go backwars after a while ...sad day really ....

It's not entirely true that everywhere else in the world has unlimited data plans. Canada is one obvious exception to this rule and data caps are common there. It's also worth noting that many US ISP's are also introducing data caps as well, which while still significantly higher than NZ (say 200GB), they are not unlimited plans.

wreck90

780 posts

Ultimate Geek
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#332050 20-May-2010 07:56

good, maybe more bandwidth will be available for the rest of us :)

What is the problem? Telecoms internal infrastructure, or is it the international access?

I've heard , the southern cross cable is massively under utilised, I don't understand the business model.

Could telecom offer an 'all you can eat' national data only (? Although, if it is their internal capacity then that may not work either.

Kilack

526 posts

Ultimate Geek

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#332052 20-May-2010 08:05

wreck90: good, maybe more bandwidth will be available for the rest of us :)

What is the problem? Telecoms internal infrastructure, or is it the international access?

I've heard , the southern cross cable is massively under utilised, I don't understand the business model.

Could telecom offer an 'all you can eat' national data only (? Although, if it is their internal capacity then that may not work either.

From what I have read, big ISP's buy a certain percentage of the southern cross pipe. So they get a certain amount of bandwidth, these packages on the southern cross cable include unlimited data as they are just paying for bandwidth. So it shouldnt cost telecom anymore if someone downloads 10 terrabytes as it does for someone to download 10 kilobytes. That is for the southern cross cable. I think they have similar deals for the backbone connection in the states too.. so i am not really sure why its so hard to offer unlimited plans here.. unless data is being charged somewhere else.. or the articles i read are completely wrong..

Shock

534 posts

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#332056 20-May-2010 08:18

This is very very disappointing. To me this is a slap in the face for customers who have remained loyal during issues with XT only to have Telecom pull the 'to hard' excuse and mess with thier internet aswell. Where is the commitment to fix the issue ?

You knew well what to expect having been through the Go Large debarcle. You obviously didn't learn and have let your customer base down, again.

It is very hard being a loyal customer of & partner to a person who works for a company, which at face value, enjoys failing and alienating loyal customers at every opportunity.

Only yesterday it was fed back to you by your cutsomer that "Relationships should be about loyalty - let be BENEFIT from being a long term customer - wow me with customer service #TNZSum ". That was from your own twitter feed Telecom, then this happens. I don't think you are listening.

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doozy

245 posts

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#332060 20-May-2010 08:27

Shock: This is very very disappointing. To me this is a slap in the face for customers who have remained loyal during issues with XT only to have Telecom pull the 'to hard' excuse and mess with thier internet aswell. Where is the commitment to fix the issue ?

You knew well what to expect having been through the Go Large debarcle. You obviously didn't learn and have let your customer base down, again.

It is very hard being a loyal customer of & partner to a person who works for a company, which at face value, enjoys failing and alienating loyal customers at every opportunity.

Only yesterday it was fed back to you by your cutsomer that "Relationships should be about loyalty - let be BENEFIT from being a long term customer - wow me with customer service #TNZSum ". That was from your own twitter feed Telecom, then this happens. I don't think you are listening.

You're right, it is disappointing and by no means was it an easy decision, many options were considered/explored/tested before we had to make the hard call of removing the plan. We did spend a long time before launching Big Time going through all available material in relation to Go Large I would say the issues this time round are of a different nature and scale.

I'm sorry that you feel let down, I am also on this plan and certainly did not want this.

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