What happened to the 120GB thing? No change on my account...

Forums › Spark New Zealand (including Skinny and BigPipe) › What happened to the 120GB thing? No change on my account...

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BDFL - Memuneh
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#616683 28-Apr-2012 18:10

Lykho: billing period has ended...but it has started a new month on 60GB.

have I misunderstood something?

It's from 1st May

Broadband package plan	Data limit before 1 May 2012	New data limit from 1 May 2012
Total Home Starter Includes: broadband and local landline calls - From $75.00 a month	2GB	5GB
With optional broadband add-ons
Total Home Starter with Go - from $85 a month	5GB	10GB
Total Home Starter with Explorer - from $95 a month	20GB	40GB
Total Home Starter with Adventure - from $105 a month	40GB	80GB
Total Home Starter with Pro - from $125 a month	60GB	120GB
Total Home Lite Includes: broadband and an included My Favourites number - from $85.00 a month (note: the data allowance on this package was updated from 1 April 2012 from 10GB to 30GB)	30GB	30GB
With optional broadband add-ons
Total Home Lite with Explorer - from $95 a month	20GB	40GB
Total Home Lite with Adventure - from $105 a month	40GB	80GB
Total Home Lite with Pro - from $125 a month	60GB	120GB
Total HomeMobile Includes: broadband, 29c mobile national calling and 300 national texts - From $99.00 a month	20GB	40GB
With optional broadband add-ons
Total Home Mobile with Adventure - from $109 a month	40GB	80GB
Total Home Mobile with Pro - from $129 a month	60GB	120GB
Total Home Includes: broadband and unlimited calls to landlines anywhere in NZ - From $105.00 a month	20GB	40GB
With optional broadband add-ons
Total Home with Adventure - from $115 a month	40GB	80GB
Total Home with Pro - from $135 a month	60GB	120GB
Total Home Broadband Includes: broadband and local landline calls - From $105.00 a month	60GB	120GB
With optional broadband add-ons
Total Home Broadband with 80GB - from $125 a month * Total Home Broadband with 100GB Cost before 1 May - From $145 a month. Cost after 1 May - From $125 a month	80GB 100GB	160GB 160GB

johnr

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#616685 28-Apr-2012 18:12

jbard:
Lykho:
ferg_nz: It is when your billing cycle rolls over in May that it will apply so you will have to wait until this time next month

oh wow, it's like they want to piss people off.

Yes doubling my data for free has really pissed me off!

LOL you logging an official complaint and calling the police or the men in black to go break some knee caps :P

freitasm

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#616686 28-Apr-2012 18:15

johnr:
jbard:
Lykho:
ferg_nz: It is when your billing cycle rolls over in May that it will apply so you will have to wait until this time next month

oh wow, it's like they want to piss people off.

Yes doubling my data for free has really pissed me off!

LOL you logging an official complaint and calling the police or the men in black to go break some knee caps :P

I think you missed jbard's sarcasm. You should comment on Lykho's post instead.

Lykho

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#616687 28-Apr-2012 18:15

nzbnw:
Lykho:
if on May 1st I change to the current 30GB plan and save $20, I'll get 60GB, right?

No. If you are referring to Total Home Lite ($85), this plan was 10GB and as account cycles rolled over for the month of April they wen't to 30GB.

Check http://www.telecom.co.nz/moredata

nzbnw

so, if "packages will double throughout April and May 2012", why will I be paying the same amount over the same period for 50% less product than other customers who also had a billing rollover in April or May?

Lykho

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#616689 28-Apr-2012 18:18

freitasm:
Lykho: billing period has ended...but it has started a new month on 60GB.

have I misunderstood something?

It's from 1st May

so it's wrong to say it's from the first May billing date? -- all people, no matter when billed will log-on to see an incrased allowance as of May 1st? (e.g., so, for example, if someone's billing rolls over on May 2, they'll have 24 hours to use or have squandered the additional doubling of gigs that month?

Lykho

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#616695 28-Apr-2012 18:20

freitasm:
johnr:

LOL you logging an official complaint and calling the police or the men in black to go break some knee caps :P

I think you missed jbard's sarcasm. You should comment on Lykho's post instead.

unless he considers all annoying business decisions crimes, I don't think he should bother proposing such nonsense to me.

nzbnw

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#616697 28-Apr-2012 18:23

Lykho:
so, if "packages will double throughout April and May 2012", why will I be paying the same amount over the same period for 50% less product than other customers who also had a billing rollover in April or May?

I'm not going to be drawn into this debate with you. Total Home Lite customers as per the Telecom Website wen't from 10GB to 30GB during April, other Total Home Packages are doubling as per the Website and the the post above during May.

nzbnw

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Trade NZ and US shares and funds with Sharesies (affiliate link).

Lykho

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#616699 28-Apr-2012 18:25

nzbnw: Total Home Lite customers as per the Telecom Website wen't from 10GB to 30GB during April, other Total Home Packages are doubling as per the Website and the the post above during May.

nzbnw

thanks for the clarification. I thought the page was speaking generally.

freitasm

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#616702 28-Apr-2012 18:31

Lykho:
freitasm:
johnr:

LOL you logging an official complaint and calling the police or the men in black to go break some knee caps :P

I think you missed jbard's sarcasm. You should comment on Lykho's post instead.

unless he considers all annoying business decisions crimes, I don't think he should bother proposing such nonsense to me.

He was using SARCASM and used it as a joke, so read again.

As for "annoying business decisions" it was clarified that changes will done during the month, when the customer's cycle restarts. Making a pro-rata change for something that would only happen in one month over the life of an account would be a dumb business decision - confusing for customers, costly to implement, hard to test, with plenty of chances of things going wrong and customers complaining.

They took the right approach. Some won't like it, but it's the safest.

Lykho

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#616704 28-Apr-2012 18:34

freitasm: " it was clarified that changes will done during the month, when the customer's cycle restarts.

so, it's not effective as of May 1st, it's only available as of May 1st, and to get it right from May 1st a current customer has to change their account on May 1st? is that correct?

nullmee

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#616709 28-Apr-2012 18:56

Lykho:
freitasm: " it was clarified that changes will done during the month, when the customer's cycle restarts.

so, it's not effective as of May 1st, it's only available as of May 1st, and to get it right from May 1st a current customer has to change their account on May 1st? is that correct?

Your data will increase when your next billing cycle starts

I can't guarantee this will work but you can try changing your plan now, and then on the 1st of May, change back to your current plan. This should give you the new data allowance at the beginning of the month, instead of waiting until your cycle changes

If you do this and change up to the 80gb plan, you will have 80gb to use until the 2nd of May when your plan changes :)

Karld991

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#616711 28-Apr-2012 18:58

Lykho - Get over it, your getting double data for free, go outside and enjoy life.

freitasm

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#616713 28-Apr-2012 19:00

nullmee:
Lykho:
freitasm: " it was clarified that changes will done during the month, when the customer's cycle restarts.

so, it's not effective as of May 1st, it's only available as of May 1st, and to get it right from May 1st a current customer has to change their account on May 1st? is that correct?

Your data will increase when your next billing cycle starts

I can't guarantee this will work but you can try changing your plan now, and then on the 1st of May, change back to your current plan. This should give you the new data allowance at the beginning of the month, instead of waiting until your cycle changes

If you do this and change up to the 80gb plan, you will have 80gb to use until the 2nd of May when your plan changes :)

And if doesn't work then you can't blame the provider...

Lykho

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#616714 28-Apr-2012 19:04

nullmee:
I can't guarantee this will work but you can try changing your plan now, and then on the 1st of May, change back to your current plan. This should give you the new data allowance at the beginning of the month, instead of waiting until your cycle changes

is that how it works? I can't recall or find the specifics ('you may only change your plan once a [something]') is it once a month, not per billing/30 days/etc.?

nullmee:
If you do this and change up to the 80gb plan, you will have 80gb to use until the 2nd of May when your plan changes :)

you're saying if I change to the $125 80GB plan, say, on the 28th April and only until to May 2, I could use all 80GB but only pay 1/6th of that monthly (30 day billing period) cost, then go back/up to the $105 120GB plan and have all 120GB to use in May?

can anyone from Telecom confirm this -- is this possibly the reason for the 'once per [something]' plan change restriction?

Lykho

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#616716 28-Apr-2012 19:06

Karld991: Lykho - Get over it, your getting double data for free, go outside and enjoy life.

not yet I'm not.
I might be better off seeing if Slingshot has adequate service on their unlimited plan for a month while I wait. ...if I actually had any need for this much bandwidth I'd consider it.

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