I beg you Telecom.... Please....

Forums › Spark New Zealand (including Skinny and BigPipe) › I beg you Telecom.... Please....

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antoniosk

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#736684 23-Dec-2012 20:54

It's probably fair to say that 2degrees have set the benchmark for online self management - and it helps they have nowhere near the amount of legacy rate plans and systems to interface with.

Give them enough time though.... And it's good to hear tcnz is updating their portal. Your Telecom has never worked for me, and the prepay mobile site is ok only....

________

Antoniosk

plambrechtsen

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#736868 24-Dec-2012 14:31

old3eyes:
nakedmolerat:
joutei: I personally dont think its that difficult to use.
Anyway heres how I explain it to my customers .
1. log on to m.telecom.co.nz/yt via 3G
2. Top up credit using either credit card or a prepaid voucher.
3. Navigate to extras, this is where you allocate your credit for specific data or value packs.
4. Buy an extra.
5. You should get a text confirmation shortly saying your purchase was successful.
You can also check your usage and balance on m.telecom.co.nz/yt
Hope this helps

Thanks, but I am on Pay Monthly not prepaid. It can't be done through My Telecom.

I have done it to my wife's post paid account in the past from My Telecom. Just had a look now but can't se anything..

As a postpaid punter you can login to www.telecom.co.nz/yourtelecom/ with your YourTelecom account associated to your account number and then you get a link to add / remove "Your Extra's" which is where you can add / remove which extras you want here: http://www.telecom.co.nz/yourextras/form
However the form doesn't include all the options you can add/remove from your plan such as the Mobile Broadband ones (ie you can add a 2GB data plan to a One Bill account).

A lot of the complexities are around the myriad of different things you can have on a postpaid plan. Unfourtunately I have to say doing it over the phone is easier in most cases.

NonprayingMantis

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#736880 24-Dec-2012 16:05

It's always confused me that the mobile thing is called 'your telecom' but the browser version is called 'my telecom' ( or is it the other way around?)
It makes for some pretty odd conversations talking to reps.
"Ok, go into your my telecom"
"your telecom?"
"No, your my telecom"
"Am I?"
Etc

old3eyes

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#736957 24-Dec-2012 19:10

plambrechtsen:
old3eyes:
nakedmolerat:
joutei: I personally dont think its that difficult to use.
Anyway heres how I explain it to my customers .
1. log on to m.telecom.co.nz/yt via 3G
2. Top up credit using either credit card or a prepaid voucher.
3. Navigate to extras, this is where you allocate your credit for specific data or value packs.
4. Buy an extra.
5. You should get a text confirmation shortly saying your purchase was successful.
You can also check your usage and balance on m.telecom.co.nz/yt
Hope this helps

Thanks, but I am on Pay Monthly not prepaid. It can't be done through My Telecom.

I have done it to my wife's post paid account in the past from My Telecom. Just had a look now but can't se anything..

As a postpaid punter you can login to www.telecom.co.nz/yourtelecom/ with your YourTelecom account associated to your account number and then you get a link to add / remove "Your Extra's" which is where you can add / remove which extras you want here: http://www.telecom.co.nz/yourextras/form
However the form doesn't include all the options you can add/remove from your plan such as the Mobile Broadband ones (ie you can add a 2GB data plan to a One Bill account).

A lot of the complexities are around the myriad of different things you can have on a postpaid plan. Unfourtunately I have to say doing it over the phone is easier in most cases.

Yes your correct. I think your job in the new year is to make it simple like 2D or Skinny. Currently it looks like something that has grown over the past years by just adding on extra links that get harder to navigate thru..

Regards,

Old3eyes

surfisup1000

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#737587 27-Dec-2012 10:03

joker97: See no one else other than us have any issues with it

Count me in -- on holiday, trying to check my 3g usage.

You go to telecom.co.nz, click "mobile" "view current usage". Then, this has the rather useful sounding link...
"How do I check my balance?
Your Telecom gives you access to a range of account information online."
So, I click "Your Telecom", and it brings up a webpage requiring a username and password -- pretty much useless.

So why don't telecom direct you to this webpage instead???

"http://sphone.telecom.co.nz/"

This webpage authenticates automatically via the active 3g session, displays current minutes/data usage and there is a credit card payment button to topup.

Why do they make it so hard?

alacritynz

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#740813 7-Jan-2013 01:35

old3eyes: From a PC I go here to manage prepay accounts.

http://telecom.co.nz/mbbmeter

no problems at all. Post pay it's more difficult.

Same problem again and again for me....

Go to the mbbmeter site
It asks for my phone number.
I enter the mob number and get a validation code txt'd back to the phone
Use the code and enter a new password on the web page.
Reports success
Go back to mbbmeter page and login with new password
Get the below response immediately
Have retried after 30 mins and get same thing on first attempt
Have reset to zero and started again with new verification code and password - same thing
Aaargh - will call Telecom and wait and wait for a response..

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plambrechtsen

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#740824 7-Jan-2013 07:14

And when accessing the mbbmeter page I assume you have already tried via 3G as that would log you in automatically and then set your password when you are in the mobile portal.

There has been an intermittent fault with customers having this issue.

Feel free to email me pl at telecom dot co dot nz with you mobile number and desired password and I can fix that.

As long as my wife gives the ok for me to be on the computer.... As I am supposed to be on holiday.

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