I beg you Telecom.... Please....

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nakedmolerat

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Topic # 112838 23-Dec-2012 03:58

Moved to Telecom 2 months ago because Vodafone has poor reception at workplace.

I am struggling with Telecom website. Trying to understand where to add extra Data, navigating through My Telecom page is just...horrible!

Points to improve:

1. Took me 15 mins to find out where to sign up for 1GB data pack. Why cant everything be done from My Telecom main page?
2. The billing system needs a major overhaul - it is quite confusing to understand what I am billed for and those pointless data call information should be removed.

Hint: look at vodafone and 2degrees billing system and online website.

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Reply # 736482 23-Dec-2012 04:05

I agree. The Your Telecom part is miles behind where it should be, it's just terrible.

joutei

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Reply # 736483 23-Dec-2012 04:56

I personally dont think its that difficult to use.

Anyway heres how I explain it to my customers .

1. log on to m.telecom.co.nz/yt via 3G
2. Top up credit using either credit card or a prepaid voucher.
3. Navigate to extras, this is where you allocate your credit for specific data or value packs.
4. Buy an extra.
5. You should get a text confirmation shortly saying your purchase was successful.

You can also check your usage and balance on m.telecom.co.nz/yt

Hope this helps

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netspanner

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Reply # 736487 23-Dec-2012 06:54

Truely Telecoms website for mobile is terrible. I wanted to top up my account and could navigate through to the topup screen however it refused to load the credit card page, in the end I had to do it over the phone.

It really needs to be updated, on a phone its clunky and badly laid out. The sliding panels are hard to use. Ideally it needs to be an app.

Batman

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Reply # 736488 23-Dec-2012 07:31

No one seems to care I have complained but it seems they like the idea of let's not follow the class leading acts lets do our own thing that has worked for the last century we won't change

Also their speeds is atrocious two degrees is faster the reason I'm on xt it their coverage in the deep south

Nothing next gen about anything xt

Batman

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Reply # 736489 23-Dec-2012 07:32

Haha was trying to the the op as answer but not allowed

The op should be the answer !

old3eyes

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Reply # 736492 23-Dec-2012 08:09

From a PC I go here to manage prepay accounts.

http://telecom.co.nz/mbbmeter

no problems at all. Post pay it's more difficult.

Regards,

Old3eyes

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Reply # 736494 23-Dec-2012 08:19

See no one else other than us have any issues with it

Behodar

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Reply # 736497 23-Dec-2012 08:50

I've had issues too; credit card page not loading, can't add extras, etc. I collated all my issues and sent a list to Telecom a couple of years ago but it seems from these posts that nothing has been done. I'm seriously considering a jump to 2D once my area becomes an official broadband zone (they've built the tower but seem to be turning it off and on at the moment) as I too am getting frustrated with the poor speed. I've learned my way around Your Telecom, but more speed needed!

plambrechtsen

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Reply # 736513 23-Dec-2012 10:20

There is current work underway to rebuilt a fair chunk of the online experience as I am working on that project (along with numerous others I have on the go right now).

I find the mobile sites for Desktop / Tablet and Mobile pretty solid, and don't find many complaints about them. The only issue I do have is the Mobile version of the site has at credit card top-up feature that only works over 3G due to network security, where as the desktop/tablet one works fine due to the two sites taking different paths.

Personally the Desktop http://www.telecom.co.nz/mbbmeter site is where I direct everyone to.

If you need to make changes if you're postpaid then the online chat or speaking with someone works the best in that case due to needing to verify who you are.

nakedmolerat

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Reply # 736518 23-Dec-2012 10:57

joutei: I personally dont think its that difficult to use.

Anyway heres how I explain it to my customers .

1. log on to m.telecom.co.nz/yt via 3G
2. Top up credit using either credit card or a prepaid voucher.
3. Navigate to extras, this is where you allocate your credit for specific data or value packs.
4. Buy an extra.
5. You should get a text confirmation shortly saying your purchase was successful.

You can also check your usage and balance on m.telecom.co.nz/yt

Hope this helps

Thanks, but I am on Pay Monthly not prepaid. It can't be done through My Telecom.

mjb

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Reply # 736521 23-Dec-2012 11:18

... it would be nice if a "master"/"primary" log in could view usage/details of other mobiles on the same post pay account

But yeah, largely the complete online experience is somewhat disconnected and not useful. Usage at http://sphone.telecom.co.nz/ is all I typically use. My recent attempt at changing the plan on my wife's phone was really confusing, and not clear. It turned out to be successful, but still.

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plambrechtsen

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Reply # 736537 23-Dec-2012 12:01

mjb: ... it would be nice if a "master"/"primary" log in could view usage/details of other mobiles on the same post pay account

But yeah, largely the complete online experience is somewhat disconnected and not useful. Usage at http://sphone.telecom.co.nz/ is all I typically use. My recent attempt at changing the plan on my wife's phone was really confusing, and not clear. It turned out to be successful, but still.

You can do that for all postpaid accounts online via www.telecom.co.nz/yourtelecom the only issue with that is it is somewhat limited as to the changes you can do especially for mobile services. But a lot of that is going to change soon.

Such is the tyranny of legacy systems...

old3eyes

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Reply # 736651 23-Dec-2012 19:21

nakedmolerat:
joutei: I personally dont think its that difficult to use.

Anyway heres how I explain it to my customers .

1. log on to m.telecom.co.nz/yt via 3G
2. Top up credit using either credit card or a prepaid voucher.
3. Navigate to extras, this is where you allocate your credit for specific data or value packs.
4. Buy an extra.
5. You should get a text confirmation shortly saying your purchase was successful.

You can also check your usage and balance on m.telecom.co.nz/yt

Hope this helps

Thanks, but I am on Pay Monthly not prepaid. It can't be done through My Telecom.

I have done it to my wife's post paid account in the past from My Telecom. Just had a look now but can't se anything..

Regards,

Old3eyes

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Reply # 736653 23-Dec-2012 19:26

I thought you could buy Extras on m.telecom.co.nz?

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garbonzai

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Reply # 736655 23-Dec-2012 19:28

Yip, I had a nightmare last week, still can't find from the main telecom site where you login for a prepay account other than a previous members link, http://telecom.co.nz/mbbmeter.

The main login seems to be for only fixed line/broadband??, yes Vodafone and 2Degrees are miles ahead in there user friendliness and and what can be done once logged in.

Below is my resent story (or rant) of tyring to become a Telecom customer,

Bought a Telecom phone last week on prepay, put the new sim in, could see the data lights flicking away and finally turned data off, couldn't get it to open my telecom page on phone??, stuff this so put my old 2degrees sim in.
Then thought 'oh I will do it online on the PC', so put telecom sim into old Vodafone phone (yes have telecom 2100 3g here?) no phone# would show up on hand set, ok will ring my 2d # for ID, couldn't, no credit left, that little (was more than a little I think) bit of data when first turned on sucked all the credit up as it took me a while to fiqure out how to turn data off.
Don't worry it gets worse, checked sim pack for #, the sticker was peeled off, had to ring telecom to get #, ok got # now, reistered online (can't rember where exactly), then I could not find where to login, as one on main page and in my telecom would not work, then finally found some login screen and it said 'I was locked out, call your system admin bla bla',
Rang telecom again, they unlocked me, explaining to them I wanted to login on a PC was a waist of time, they could only tell me how to do it on cell phone, tried it on my old phone with telecom sim in it and yey, it worked.

And today after reading the above post is the first time I have been able to login to a pre/pay account on a PC because of the link provided as I can't find it in the Telecom site!!, the details/layout and things you can do is quite good, but does not tell you how much anything cost in recent history.

So, I'll keep my 2D sim in phone, might put $10 on the telecom sim and keep it in between the battery and case as a back up for those 2dgrees black spots, ha ha.

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