Anyone else getting data drop-outs?

Forums › Spark New Zealand (including Skinny and BigPipe) › Anyone else getting data drop-outs?

1 | 2 | 3

574 posts

Ultimate Geek

#1030317 24-Apr-2014 09:16

Happening again. Was on my phone again, connected to Wifi but a no signal symbol came up, "emergency calls only" as well. Went away after a couple of seconds, but turned off Wifi and of course there is no data connection. Maybe I'll just post here everytime it happens lol.

Wade

2225 posts

Uber Geek

#1030403 24-Apr-2014 09:53

My phone is spending more time without data then with at the moment, I can still make calls and texts so no problem connecting to the Telecom network but no data

#ULTRAFAIL

Jizah

237 posts

Master Geek

#1030459 24-Apr-2014 10:58

Been happening to both me and the girlfriend in lower hutt/wellington. We'll turn data on, 4g icon shows up then we'll completely lose all signal temporarily.

bmt

574 posts

Ultimate Geek

#1030866 24-Apr-2014 22:17

Another 20 minute or so drop while I was out and about today..

eXDee

4032 posts

Uber Geek

Trusted

#1030898 24-Apr-2014 23:34

Someone i know in wellington has been getting this for quite some time. I jumped ship already, partially because of this and the fact they seem to refuse to acknowledge there's an ongoing problem, so i can't say myself now. I used to send dates and times of drops to their support team, call up and log etc, but just got sick of it.

It's disappointing because Telecom was otherwise fairly good, except when this or congestion occurred.

Kyanar

4089 posts

Uber Geek

ID Verified

Trusted

#1030992 25-Apr-2014 11:03

I've pretty much resigned myself to the fact that Telecom's data network is patchy at best, and nonexistent at worst. On the bus from Pt Chev to Greenlane each weekday, I can virtually guarantee that 30-50% of the journey will be spent in data black spots, including the entirety of Balmoral Road and Green Lane West.

plambrechtsen

1948 posts

Uber Geek
Inactive user

#1031004 25-Apr-2014 11:34

I assume everyone here has logged faults and been given reference numbers for their cases? I can follow up on Monday but you really need cases logged so they can be checked. 0800 800 163 and then email me "pl at telecom.co.nz" the case numbers.

I play ingress a fair bit which uses data constantly and don't have any issues.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

Behodar

10515 posts

Uber Geek

Trusted

Lifetime subscriber

#1032667 28-Apr-2014 16:30

I'm back at work as of today and haven't noticed any problems. I'll keep looking at it over the next couple of days and will post back one way or the other.

andrewbnz

59 posts

Master Geek

#1033544 29-Apr-2014 22:22

plambrechtsen: I assume everyone here has logged faults and been given reference numbers for their cases? I can follow up on Monday but you really need cases logged so they can be checked. 0800 800 163 and then email me "pl at telecom.co.nz" the case numbers.

I play ingress a fair bit which uses data constantly and don't have any issues.

I have been having these data drop outs for several weeks now, was at its worst over Easter which impacted on my ingressing. I did call telecom and log a case, but got a txt 2days later saying the case had been resolved. Since then it hasn't been as bad but still dropping several times per day.

I have a Nexus 5 with Stock Android

Kyanar

4089 posts

Uber Geek

ID Verified

Trusted

#1033761 30-Apr-2014 10:18

plambrechtsen: I assume everyone here has logged faults and been given reference numbers for their cases? I can follow up on Monday but you really need cases logged so they can be checked. 0800 800 163 and then email me "pl at telecom.co.nz" the case numbers.

I play ingress a fair bit which uses data constantly and don't have any issues.

The last time I logged a case for poor reception, I got told "tough, we're not fixing it" and the case got closed. I'm not particularly fond of dealing with Telecom's engineering team any more.

Behodar

10515 posts

Uber Geek

Trusted

Lifetime subscriber

#1034744 1-May-2014 12:27

Behodar: I'm back at work as of today and haven't noticed any problems. I'll keep looking at it over the next couple of days and will post back one way or the other.

I didn't notice any issues earlier this week, but it dropped again today at about 12:10 pm (working again as of 12:25).

Peppery

919 posts

Ultimate Geek

Trusted

#1034770 1-May-2014 12:57

Not sure if it's the same problem, but prepay data is out for me in Auckland CBD. Happens every few days. Restarting phone didn't help. I'm on Lorne St if that makes a difference.

Batman

Mad Scientist
29771 posts

Uber Geek

Trusted

Lifetime subscriber

#1034776 1-May-2014 13:06

Happens all the time in Dunedin, nothing new. Been like that for years.

jonb

1772 posts

Uber Geek

Trusted

#1034814 1-May-2014 13:47

Peppery: Not sure if it's the same problem, but prepay data is out for me in Auckland CBD. Happens every few days. Restarting phone didn't help. I'm on Lorne St if that makes a difference.

Went off for me at 12,mid queen st, and then back about half an hour later.

eXDee

4032 posts

Uber Geek

Trusted

#1035198 1-May-2014 23:38

Got a few texts today from someone in Wellington because their telecom prepay data was out again around lunch and after.

1 | 2 | 3