Anyone else getting data drop-outs?

Forums › Spark New Zealand (including Skinny and BigPipe) › Anyone else getting data drop-outs?

Behodar

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#143268 8-Apr-2014 17:04

Hi,

For the past few days I've been getting intermittent data drop-outs. Voice and text work fine, but I can't get to any web pages (I get a generic "no Internet connection" message) or use any apps that require data. These problems can occur for anything from a few minutes to the good part of an hour. It'll then suddenly start working again, only to drop out again later in the day.

Is anyone else running into this issue? In case it's localised, I'm in Whakatane.

Edit: This post was originally about Skinny, but I've determined below that it's affecting Telecom too. By the time you read this post it may have been moved into the Telecom forum.

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#1021147 9-Apr-2014 12:26

It's been up and down all morning, currently down. I've now tried someone else's phone and have confirmed that this issue isn't specific to my phone. It's incredibly frustrating and if I didn't have so much credit on my account then I'd probably have jumped back to Telecom already...

SCM

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#1021154 9-Apr-2014 12:39

Skinny is working fine here (Brighton).
Will keep an eye on it and post if I see anything..

Behodar

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#1022243 9-Apr-2014 15:57

Dead again. I got a friend on Telecom to try his phone and it's working, so it appears to be a Skinny-specific issue.

SCM

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#1022498 9-Apr-2014 21:42

It's been working fine here all day. Something local to you playing up...

Behodar

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#1023504 11-Apr-2014 16:08

Despite my earlier testing, it appears that this is affecting Telecom too (overheard some people at work talking about it). I was pretty close to abandoning Skinny for Telecom out of sheer frustration so I'm lucky that I heard about it!

It's incredible that this problem has been happening since Monday with no fix; it makes me wonder about Telecom's network monitoring. Anyway, not a Skinny issue...

Behodar

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#1023506 11-Apr-2014 16:14

Just received an email from IT at work:

We have had confirmation from Telecom that there are issues with the Telecom Mobile Network over parts of New Zealand from Canterbury to the Bay of Plenty.

If you are outside of a Wifi link you may experience emails not updating or an inability to connect to the Internet.

They are working on the issue at the moment and we have no indication of when these issues will be resolved.

There is also a chance that you may have a rise in the number of dropped calls when using your cellphone. This issue has been intermittent for at least the last week.

It's good to see that Telecom is aware of the issue.

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Behodar

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#1026028 16-Apr-2014 10:27

Does anyone from Telecom have an update about this? It's incredibly frustrating and it's shocking that this still hasn't been resolved after more than a week.

bmt

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#1028550 21-Apr-2014 12:16

My data connection was sporadically dropping out on Saturday and worse on Sunday. Went to check my phone and had nothing, was turning mobile data off and on and playing round trying to get it to work to no avail. Restarted my phone a couple of times and the first few seconds I would get H+/4G and then lose it again. About an hour after I first checked and it was back to normal. Pretty annoying tbh..

eXDee

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#1028557 21-Apr-2014 12:30

1-4 months ago I got this all the time when I was on Telecom. It became less common a month ago however.

Wade

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#1028577 21-Apr-2014 13:27

I had this happen to me a couple of times over easter, yesterday it happened and no amount of restarting phone, turning data on and off etc would get it to connect again. I wasn't aware of this thread until now and jsut assumed it was a phone hardware problem but maybe not. Ironically while I was unable to make a data connection my wife (also on Telecom) was happily connected and surfing so wasn't a dead spot

bmt

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#1029844 23-Apr-2014 15:21

Happening again to me right now.. was reading the news on my phone and lose connection out of nowhere. Restart phone, comes on for a couple of seconds then drops out. Go on to Wifi, then turn it off and I'm connected to 4G for a few seconds before dropping out. Been happening for at least 15 minutes. Starting to wonder if its just my phone..?

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Behodar

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#1029870 23-Apr-2014 15:56

Admittedly it's been a few days since I've tested it as I'm not at work this week (and use Wi-Fi at home), however it was still happening on Saturday while my broadband was down. I'm back at work next week so I'll definitely notice then whether it's still affecting me or not.

MikeB4

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#1029874 23-Apr-2014 15:59

It was happening to me intermittently over the weekend especially Monday, I figured it was just congestion due holiday and bad weather.

Here is a crazy notion, lets give peace a chance.

jonb

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#1029883 23-Apr-2014 16:12

It's been happening to me as well, on Queen Street in Auckland. The most recent time it happened this afternoon I went over the road to the Telecom store, but the person there had a data connection at the same time I didn't have one. Half an hour later I now have data again.

Wade

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#1029907 23-Apr-2014 16:27

Had this happen again this afternoon, this time toggling data off and back on seemed to revive it. This occurred while it was sitting on my desk where i get a steady 3 out of 4 bars of nice fast 4G

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