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Forums › Spark New Zealand (including Skinny and BigPipe) › Suddenly limited to 1mbps download speed on spark VDSL
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Jase2985

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  #1118165 29-Aug-2014 19:49
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im gonna ask for a port reset anyway



PlatinuM195
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  #1118166 29-Aug-2014 19:53
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Same thing here, Manukau area.

MrSteel
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  #1118183 29-Aug-2014 20:05
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Same problem here as I got home tonight. I'm on Spark VDSL 150GB plan (have not gone over my cap), using a Technicolor TG589vn v2 VDSL modem and live near the Manukau area as well.


Speedtest results:



l43a2
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  #1118184 29-Aug-2014 20:09
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ianajmes: yes..modem syncing speed looks fine and upload fine..so is ping.

Dont get them to restart your router though...i just lost 7 Mbps off my sync speed lol....and still not fixed.



you will get the speed back dont worry DLM is always doing its thing 





Jase2985

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  #1118185 29-Aug-2014 20:09
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Spark know about the issue

spark for some reason or another wont list it on their status page for a while

why would you not list it? its the first place i go for info on faults would save them a heap of calls

KiwiTT
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  #1118191 29-Aug-2014 20:17
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Lots of people having this fault

Here is my Router Status - so my connection to the Switch is fine.



Here is my Speedtest Result ... so the connection from the switch to the Core network must be at fault.



Help me diagnose and what action I need to take to repair my Broadband.

1) Have reseated my cables
2) Have rebooted my router and computer




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Jase2985

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  #1118213 29-Aug-2014 20:26
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wait for spark to fix the issue with their network, see the previous post

KiwiTT
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  #1118214 29-Aug-2014 20:30
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Are any Spark people looking at this thread.  The situation seems to be widespread.

Location Royal Oak.




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quickymart
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  #1118216 29-Aug-2014 20:34
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Jase2985: same exchange then i would has it a guess

Don't you mean "hazard a guess"?

quickymart
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  #1118217 29-Aug-2014 20:35
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PS, fault must be localised - no issue on VDSL in Beach Haven.

l43a2
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  #1118245 29-Aug-2014 21:14
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the fault is being worked on :P cough cough should be an update soon





 
 
 
 

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maxeon
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  #1118249 29-Aug-2014 21:18
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Same issue. Feels like it's worse than being on dial up. I am in flat bush area.

ianajmes
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  #1118252 29-Aug-2014 21:22
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I'm eagerly awaiting my call back in 3-5 working days to see how it's going on my logged fault! To be fair they probably hadnt had the avalanche of calls they've had by now smile




IJD

ianajmes
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  #1118269 29-Aug-2014 22:02
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Looks like we are back up and running!




IJD

Jase2985

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  #1118330 30-Aug-2014 06:46
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yep back up, now hopefully with that port reset i should be back to normal in 10 days

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