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Topic # 151585 29-Aug-2014 18:15
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Hi guys and girls

got home from work today and was watching a video on facebook and was wondering why it was buffering. Opened networx and checked how fast it was downloading and it was sitting at about 150Kb/s (~1mbps). Ran a speedtest on speedtest.net to the spark server and got the following:

https://www.speedtest.net/my-result/3721604330
4ms 1.01mbps down and 9.8up

Now i normally see 4ms 49/10 so this is a drastic drop for my connection

The computer is connected via ethernet to the modem, i have also tried a speed test from my android phone and from my ipad2 and got near enough to the same results as the image above.

I have rebooted my modem, i have rebooted all the devices and i still get the same result.

In the process of rebooting the modem its dropped sync speed to 35/10 and have gone down in DLM profile

Telecom have really been no help as they have just got me to do the same things ive already done. They have forwarded the info to chorus to have them check the line/cabinet out.

They also may need to come to check the house wiring out but the problem is im not going to be there during the week for the next 7 weeks due to work (will be home in the weekend) and my wife really cant afford to take time off. The other thing is there is a charge to me if the telecom supplied modem found to be at fault. they also suggested i find someone else with vdsl and test the modem at their place which while good in theory has implications on the other persons connection and also its time, money and effort to get that done and im pretty busy at the moment. Telecom also wont send out a new modem.

Can anyone shed any light in what i should try next or where i should go from here?

Thanks guys and girls

Jason


Telecom VDSL 500GB with the supplied Technicolor TG589vn v2
Computer connected via Ethernet
Mangere Bridge, im about 60m from the cabinet as i can see the cable run from my house to the cabinet
I haven't done an isolation test as its still syncing ok

  Modem state:                                   up
  Up time (Days hh:mm:ss):                  0 days, 0:43:16
  xDSL Standard:                                 ITU-T G.993.2
  Channel Mode:                                  Interleaved

  Number of reset:                               1

  Chipset Vendor info (G.994.1):          Local          Remote
    Country code:                                B500           B500
    ID:                                               BDCM           IKNS
    Specific:                                         0000           0001

  System Vendor info (showtime):       Local          Remote
    Country code:                                0F00           0000
    ID:                                               TMMB           ----
    Specific:                                        3C61           0000

  Bearers generic info                           DS             US
    Payload rate [Kbps]:                      35475          10354
    Attenuation [dB]:                            6.3            10.1
    Margins [dB]:                                 12.3           12.1
    Output power [dBm]:                     13.5           -17.2

    Number of bearers:                           1
    Bearer 0                                     DS             US
      INP [DMT symbols]:                   2.00           2.00
      Delay [ms]:                               8.00           8.00
      Depth []:                                  319            0.00
      R:                                               16             0

G.997.1 Statistics (Current):

  Failures:
    Line failures                                Near end
      Loss of signal (LOS):                      10
      Loss of frame (LOF):                       10
      Loss of power (LPR):                       0

  Performance monitoring:
    Line PM:                                     Near end
      Error second (ES):                         10

   

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Uber Geek
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  Reply # 1118093 29-Aug-2014 18:15
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Hello... Our robot found some keywords in your post, so here is an automated reply with some important things to note regarding broadband speeds.

 



 

If you are posting regarding DSL speeds please check that

 



 

- you have reset your modem and router

 


 

- your PC (or other PCs in your LAN) is not downloading large files when you are testing

 

- you are not being throttled by your ISP due to going over the monthly cap

 


 

- your tests are always done on an ethernet connection to the router - do not use wireless for testing

 


 

- you read this topic and follow the instructions there.

 



 

Make sure you provide information for other users to help you. If you have not already done it, please EDIT your post and add this now:

 



 

- Your ISP and plan

 


 

- Type of connection (ADSL, ADSL2, VDSL)

 


 

- Your modem DSL stats (do not worry about posting Speedtest, we need sync rate, attenuation and noise margin)

 


 

- Your general location (or street)

 


 

- If you are rural or urban

 


 

- If you know your connection is to an exchange, cabinet or conklin

 


 

- If your connection is to a ULL or wholesale service

 


 

- If you have done an isolation test as per the link above

 



 

Most of the problems with speed are likely to be related to internal wiring issues. Read this discussion to find out more about this. Your ISP is not intentionally slowing you down today (unless you are on a managed plan). Also if this is the school holidays it's likely you will notice slower than usual speed due to more users online.

 



 

A master splitter is required for VDSL2 and in most cases will improve speeds on DSL connections. Regular disconnections can be a monitored alarm or a set top box trying to connect. If there's an alarm connected to your line even if you don't have an alarm contract it may still try to connect so it's worth checking.

 



 

I recommend you read these two blog posts:

 



 

- Is your premises phone wiring impacting your broadband performance? (very technical)

 


 

- Are you receiving a substandard ULL ADSL2+ connection from your ISP?




I am the Geekzone Robot and I am here to help. I am from the Internet. I do not interact. Do not expect other replies from me.



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  Reply # 1118105 29-Aug-2014 18:20
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Have you called and logged a fault?

 
 
 
 




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  Reply # 1118108 29-Aug-2014 18:25
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Andib: Have you called and logged a fault?


that never crossed my mind :)

see the comments about talking to telecom and them forwarding it to chorus :)



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  Reply # 1118111 29-Aug-2014 18:30
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Also i have not gone over my data cap

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  Reply # 1118112 29-Aug-2014 18:30
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Jase2985:
Andib: Have you called and logged a fault?


that never crossed my mind :)

see the comments about talking to telecom and them forwarding it to chorus :)


Sorry, It's been a long week!.

 

Did they do a port refresh for you?

I doubt it is internal wiring as you are still syncing high. The issue is throughput.



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  Reply # 1118113 29-Aug-2014 18:32
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they have not dont a port reset, that never came up, they didnt know a hell of a lot about DLM, i seemed to know more than the level 2 tech did.

i dont know if a port reset would do much though as im still syncing okish for my line?

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  Reply # 1118117 29-Aug-2014 18:47
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are you testing over wifi on your main computer or ethernet.






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  Reply # 1118118 29-Aug-2014 18:48
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Ethernet as mentioned in the first post

but then that shouldn't matter as you would expect that if it were wifi it would be limited to ~20mbps depending on the connection speed

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  Reply # 1118120 29-Aug-2014 18:58
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Jase2985: Ethernet as mentioned in the first post

but then that shouldn't matter as you would expect that if it were wifi it would be limited to ~20mbps depending on the connection speed


ah my bad,

there's not alot Spark can do in situations like this as Chorus and them are 2 different businesses Chorus owns all of that gear so its up to them to check it out for the retail provider "spark" in this case, from what i've been told it MAY be a faulty port.




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  Reply # 1118140 29-Aug-2014 19:15
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not the only one, mine too....usually 35/36 down...now 0.86!, waiting for call back...obviously issue somewhere!




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  Reply # 1118143 29-Aug-2014 19:22
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ianajmes: not the only one, mine too....usually 35/36 down...now 0.86!, waiting for call back...obviously issue somewhere!



sounds like the same issue, happens on all devices?

where are you located?

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Master Geek
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  Reply # 1118154 29-Aug-2014 19:37
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Onehunga/One Tree Hill..yep..all devices



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  Reply # 1118156 29-Aug-2014 19:39
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same exchange then i would has it a guess

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  Reply # 1118158 29-Aug-2014 19:42
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Same here, 0.85Mbps down, upload is fine, same area

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  Reply # 1118163 29-Aug-2014 19:46
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yes..modem syncing speed looks fine and upload fine..so is ping.

Dont get them to restart your router though...i just lost 7 Mbps off my sync speed lol....and still not fixed.

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