Hi guys and girls

got home from work today and was watching a video on facebook and was wondering why it was buffering. Opened networx and checked how fast it was downloading and it was sitting at about 150Kb/s (~1mbps). Ran a speedtest on speedtest.net to the spark server and got the following:

https://www.speedtest.net/my-result/3721604330
4ms 1.01mbps down and 9.8up

Now i normally see 4ms 49/10 so this is a drastic drop for my connection

The computer is connected via ethernet to the modem, i have also tried a speed test from my android phone and from my ipad2 and got near enough to the same results as the image above.

I have rebooted my modem, i have rebooted all the devices and i still get the same result.

In the process of rebooting the modem its dropped sync speed to 35/10 and have gone down in DLM profile

Telecom have really been no help as they have just got me to do the same things ive already done. They have forwarded the info to chorus to have them check the line/cabinet out.

They also may need to come to check the house wiring out but the problem is im not going to be there during the week for the next 7 weeks due to work (will be home in the weekend) and my wife really cant afford to take time off. The other thing is there is a charge to me if the telecom supplied modem found to be at fault. they also suggested i find someone else with vdsl and test the modem at their place which while good in theory has implications on the other persons connection and also its time, money and effort to get that done and im pretty busy at the moment. Telecom also wont send out a new modem.

Can anyone shed any light in what i should try next or where i should go from here?

Thanks guys and girls

Jason


Telecom VDSL 500GB with the supplied Technicolor TG589vn v2
Computer connected via Ethernet
Mangere Bridge, im about 60m from the cabinet as i can see the cable run from my house to the cabinet
I haven't done an isolation test as its still syncing ok

  Modem state:                                   up
  Up time (Days hh:mm:ss):                  0 days, 0:43:16
  xDSL Standard:                                 ITU-T G.993.2
  Channel Mode:                                  Interleaved

  Number of reset:                               1

  Chipset Vendor info (G.994.1):          Local          Remote
    Country code:                                B500           B500
    ID:                                               BDCM           IKNS
    Specific:                                         0000           0001

  System Vendor info (showtime):       Local          Remote
    Country code:                                0F00           0000
    ID:                                               TMMB           ----
    Specific:                                        3C61           0000

  Bearers generic info                           DS             US
    Payload rate [Kbps]:                      35475          10354
    Attenuation [dB]:                            6.3            10.1
    Margins [dB]:                                 12.3           12.1
    Output power [dBm]:                     13.5           -17.2

    Number of bearers:                           1
    Bearer 0                                     DS             US
      INP [DMT symbols]:                   2.00           2.00
      Delay [ms]:                               8.00           8.00
      Depth []:                                  319            0.00
      R:                                               16             0

G.997.1 Statistics (Current):

  Failures:
    Line failures                                Near end
      Loss of signal (LOS):                      10
      Loss of frame (LOF):                       10
      Loss of power (LPR):                       0

  Performance monitoring:
    Line PM:                                     Near end
      Error second (ES):                         10