Spark Mobile issues in Auckland CBD 5pm ?

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark Mobile issues in Auckland CBD 5pm ?

1 | 2 | 3 | 4 | 5

28168 posts

Uber Geek

Trusted

Lifetime subscriber

#1235904 11-Feb-2015 18:39

Ive got emergency calls only on the note4, yet H+ data is working speedy as.

Note 3 is just showing the no signal icon.

Richard rich.ms

tardtasticx

3075 posts

Uber Geek

#1235907 11-Feb-2015 18:45

Wattle Downs, Manurewa.

Working away on 4 bars of 4G iPhone 6, suddenly no service.

Restart, try sim in another phone etc. nothing.

Eventaully spark shows up in the corner, but no bars. All the circles are empty.

Call my mobile from a Voda mobile, no dial tone and call fails. Ring from spark landline, get "This number is currently unavailable at this time" or something like that.
So I tried spark faults line, doesn't recognise my number at the prompt.... wat.

Edit: 6:45 PM, 4 bars 4G. Unable to make calls still, fails before ringing.

jahc

92 posts

Master Geek

#1235910 11-Feb-2015 18:50

I'm on Skinny with a Galaxy Note 3 and can't make calls in Blockhouse Bay, Auckland. Data seems to be working, I'm getting this error:

No service: Selected network (Telecom NZ) is unavailable

jeffnz

2870 posts

Uber Geek

Trusted

Lifetime subscriber

#1235911 11-Feb-2015 18:52

hmmm reading posts there seems to be an issue, can anyone confirm this

[Troll alert]

Galaxy S10

Garmin Fenix 5

SparkNZ

31 posts

Geek

Trusted

Spark NZ

#1235912 11-Feb-2015 18:52

Hi guys,

There is an issue affecting the mobile network. At this stage it seems large parts of the North Island, and primarily text and voice with some people reporting data working.

Engineers looking into it at the moment, we'll keep you updated when we know more.

Sorry the the hassle! ^Sam

We are Spark. We're about delivering what our customers want: Mobility, data, music, internet TV, cloud services, and much more.

Web: spark.co.nz | sparknz.co.nz
Facebook: fb.com/spark4nz
Twitter: @sparknz | @sparknzltd
Broadband: 0800 22 55 98
Mobile: 0800 800 163 | *123
General: 0800 800 123 | 123
Media enquiries: 0800 222 412

tardtasticx

3075 posts

Uber Geek

#1235914 11-Feb-2015 18:57

SparkNZ: Hi guys, There is an issue affecting the mobile network. At this stage it seems large parts of the North Island, and primarily text and voice with some people reporting data working. Engineers looking into it at the moment, we'll keep you updated when we know more.

Sorry the the hassle! ^Sam

Did you try restarting it? What's your modem stats?

- Sam II :P

IceFragmatic

88 posts

Master Geek

#1235916 11-Feb-2015 19:00

SparkNZ: Hi guys, There is an issue affecting the mobile network. At this stage it seems large parts of the North Island, and primarily text and voice with some people reporting data working. Engineers looking into it at the moment, we'll keep you updated when we know more.

Sorry the the hassle! ^Sam

Sam,

any ideas on resolution? It has been 2 hours with no info. MCC is swamped so cannot talk to them. Outages happen - keeping us in the dark on resolution is what annoys us....

John

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

AKLWestie

641 posts

Ultimate Geek

Trusted

Lifetime subscriber

#1235918 11-Feb-2015 19:01

Seems back to normal in Henderson

SparkNZ

31 posts

Geek

Trusted

Spark NZ

#1235919 11-Feb-2015 19:04

IceFragmatic:
SparkNZ: Hi guys, There is an issue affecting the mobile network. At this stage it seems large parts of the North Island, and primarily text and voice with some people reporting data working. Engineers looking into it at the moment, we'll keep you updated when we know more.

Sorry the the hassle! ^Sam

Sam,

any ideas on resolution? It has been 2 hours with no info. MCC is swamped so cannot talk to them. Outages happen - keeping us in the dark on resolution is what annoys us....

John

Unfortunately that's all i've got at the moment. I'll update here when there's more info. ^Sam

AKLWestie

641 posts

Ultimate Geek

Trusted

Lifetime subscriber

#1235920 11-Feb-2015 19:04

AKLWestie: Seems back to normal in Henderson

Sorry, speak too soon. Back to "Emergency call only"

tardtasticx

3075 posts

Uber Geek

#1235921 11-Feb-2015 19:05

AKLWestie:
AKLWestie: Seems back to normal in Henderson

Sorry, speak too soon. Back to "Emergency call only"

About to post the same. "No service" on iPhone 6. Ugh.

tardtasticx

3075 posts

Uber Geek

#1235937 11-Feb-2015 19:40

Was able to make a call just now. Got a dial tone after 30 seconds at least, slowly coming right maybe? Pass on some encouraging words to the team for us :P

richms

28168 posts

Uber Geek

Trusted

Lifetime subscriber

#1235969 11-Feb-2015 20:04

Got a really loud beep when I just tried to make a call.

Richard rich.ms

UncleArthur

197 posts

Master Geek

#1235981 11-Feb-2015 20:13

SparkNZ: Hi guys,
There is an issue affecting the mobile network. At this stage it seems large parts of the North Island, and primarily text and voice with some people reporting data working.
Engineers looking into it at the moment, we'll keep you updated when we know more.

Sorry the the hassle! ^Sam

It's probably difficult to build a complete mobile network when you "Never stop starting"

lxsw20

3552 posts

Uber Geek

Subscriber

#1235988 11-Feb-2015 20:21

Can't send SMS messages in Dunedin, pretty sure I'm South of Rotorua :P

1 | 2 | 3 | 4 | 5