Spark Broadband Outage 2015 02 11

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark Broadband Outage 2015 02 11 - How Widespread?

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InstallerUFB

840 posts

Ultimate Geek

#1236158 11-Feb-2015 22:54

mine is back

cbrpilot

955 posts

Ultimate Geek

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Spark NZ

#1236159 11-Feb-2015 22:57

Yes, it would appear that we are starting to see sessions beginning to restore.
Hopefully Chorus have fixed whatever broke.

My views are my own, and may not necessarily represent those of my employer.

dwl

371 posts

Ultimate Geek

#1236206 12-Feb-2015 06:29

Mine was still down about 2315 with no ATM and this morning hadn't come back by itself. Needed a manual connect on the modem and now all good. Thanks for sorting it out.

sbiddle

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Uber Geek

Retired Mod

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Biddle Corp

Lifetime subscriber

#1236215 12-Feb-2015 07:14

Interesting to see Spark blaming Chorus yet multiple sources told me it was not a Chorus problem, but inside the Spark network. I wonder who's right?

dwl

371 posts

Ultimate Geek

#1236228 12-Feb-2015 07:58

sbiddle: Interesting to see Spark blaming Chorus yet multiple sources told me it was not a Chorus problem, but inside the Spark network. I wonder who's right?

Perhaps best if ISPs don't blame their service providers unless there is a really good reason. For me all I want is it to be fixed.

However, it is interesting my pings to the gateway (with high loss) kept going from 1730 through to about 2225 with high loss. Other probes were showing even less problems but the service was totally unusable. From 2225 through to when I gave up about 2315 the ATM layer had disappeared and obviously pings to gateway stopped. If it had been a backhaul problem I would have thought the ATM would have stayed up but I will admit I don't understand he architecture.

An issue for me is the need for manual intervention when the service came back. It might be my Thomson modem should have reconnected but it didn't. This means the rest of the family needs the local tech help to get the service back (our case is unusual that modem is 1km away so not so easy to do reset).

Overalll the service has been very reliable so I can cope with a night with no service. Hopefully it stays up for a while now and the cause of the outage is understood.

SparkNZ

31 posts

Geek

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Spark NZ

#1236233 12-Feb-2015 08:13

Hi guys, sorry i missed this last night!

It 100% was a Chorus network element, resolved about ~11pm last night.

Completely separate from the issues with the mobile network, if i'm not stating the obvious too much :) - just unfortunate timing.

Cheers! ^Sam

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dimsim

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#1236298 12-Feb-2015 09:37

currently on hold to bb broadband support (current wait time 1 hour!) .. experiencing high loss in 06

anyone else?

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dimsim

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#1236358 12-Feb-2015 10:40

dimsim: currently on hold to bb broadband support (current wait time 1 hour!) .. experiencing high loss in 06

anyone else?

seems to have resolved itself while waiting 55 minutes to talk to someone who understands packet loss.

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