Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

dwl



363 posts

Ultimate Geek
+1 received by user: 43


Topic # 165504 11-Feb-2015 20:23
Send private message

Our service down here near Porirua,  Dropped out at 1730 and has high loss to nearest gateway.  Spark website is saying:

Broadband Connection Issues Estimated Fix Time: Ongoing Impacting service since: Wednesday 11 February @ 5.30 pm Some customers may be experiencing problems with their Broadband connection. Our technicians are currently investigating. At this stage we are unsure when the services will be restored. Sorry for the inconvenience.

As there hasn't been any other post on Geekzone it seems may be fairly local but the lack of info now we are coming up to 3 hours down is a bit disturbing.  Any further info yet please Spark?

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
27129 posts

Uber Geek
+1 received by user: 6574

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 1236013 11-Feb-2015 20:26
Send private message

It seems along with the mobile outage that Spark broadband has suffered from a broadband authentication issues. I've seen a number of people from Wellington mention this on Twitter.


BDFL - Memuneh
61487 posts

Uber Geek
+1 received by user: 12208

Administrator
Trusted
Geekzone
Lifetime subscriber

dwl



363 posts

Ultimate Geek
+1 received by user: 43


  Reply # 1236024 11-Feb-2015 20:32
One person supports this post
Send private message

freitasm: EDIT: Ooops, sorry - don't go to the other thread as they're separate issues

Yep, I saw the other thread.  As the timing seems the same I think they could well be related but they are separate red icon on the Spark website.   

I am getting pings through to gateway but high loss so not sure if this is authentication related.

27129 posts

Uber Geek
+1 received by user: 6574

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 1236026 11-Feb-2015 20:34
Send private message

Seems broadband  issues are in the 04 and 07 regions.


6 posts

Wannabe Geek


  Reply # 1236039 11-Feb-2015 21:01
Send private message

Is anyone in the 09 experiencing broadband outage as well? Belmont area?

dwl



363 posts

Ultimate Geek
+1 received by user: 43


  Reply # 1236041 11-Feb-2015 21:03
Send private message

I feel sorry for the Spark techs.

This raises the issue of TV delivery now I have a couple of women that like their Lightbox fix and can't go to planner on MySky for those programs.  With no (simple) way to record we are becoming heavily reliant on 24/7 connectivity.  This 3G backup isn't going to handle the streaming.

If we lost a TV transmitter covering a populated area for this long it would have been a disaster but at least it was easier to add redundancy and hence the service was nearly always there.   I guess we have moved to having a lot more choice but the reliability of program delivery isn't as good.

1455 posts

Uber Geek
+1 received by user: 324

Trusted

  Reply # 1236043 11-Feb-2015 21:04
Send private message

littlespikey: Is anyone in the 09 experiencing broadband outage as well? Belmont area?


Fine for me on UFB in Sunnynook

682 posts

Ultimate Geek
+1 received by user: 223

Trusted
Spark NZ

  Reply # 1236048 11-Feb-2015 21:08
2 people support this post
Send private message

Good evening everyone.  Looks like a Chorus issue affecting Spark BB customers in Porirua, and potentially Naenae and Nelson.
It's under action with Chorus, no current ETA. 
Completely unrelated to any mobile issues.




My views are my own, and may not necessarily represent those of my employer.

6 posts

Wannabe Geek


  Reply # 1236062 11-Feb-2015 21:14
Send private message

jonb:
littlespikey: Is anyone in the 09 experiencing broadband outage as well? Belmont area?


Fine for me on UFB in Sunnynook


Any different, if I'm on VDSL? Phone line works though. 

682 posts

Ultimate Geek
+1 received by user: 223

Trusted
Spark NZ

  Reply # 1236070 11-Feb-2015 21:18
Send private message

We have no widespread BB issues elsewhere in our fixed network.  Suggest anyone in the 09 region having issues, please give us a call.




My views are my own, and may not necessarily represent those of my employer.

4031 posts

Uber Geek
+1 received by user: 867


  Reply # 1236071 11-Feb-2015 21:19
Send private message

VDSL in Beach Haven working fine with no issues (well, for me anyway)...52Mb/s down, 9.7Mb/s up.

810 posts

Ultimate Geek
+1 received by user: 207


  Reply # 1236088 11-Feb-2015 21:54
Send private message

sbiddle: Seems broadband  issues are in the 04 and 07 regions.

 

 

and in 06 - ADSL2+ - can ping the gateway but not the DNS servers

 

 

(im useing my spark 3G backup )

1267 posts

Uber Geek
+1 received by user: 291


  Reply # 1236103 11-Feb-2015 22:21
Send private message

InstallerUFB:can ping the gateway but not the DNS servers
Spark's DNS servers don't respond to ping requests.

761 posts

Ultimate Geek
+1 received by user: 224


  Reply # 1236108 11-Feb-2015 22:25
Send private message

Mine is fine tonight - Rotorua VDSL - but had broadband issues in this area last night

dwl



363 posts

Ultimate Geek
+1 received by user: 43


  Reply # 1236157 11-Feb-2015 22:51
Send private message

Mine is getting worse - DSL sync looking normal but modem reports "No ATM activity detected on your DSL line".  Hopefully for others this is a fairly local issue.  

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.