Spark Broadband Outage 2015 02 11

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark Broadband Outage 2015 02 11 - How Widespread?

dwl

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#165504 11-Feb-2015 20:23

Our service down here near Porirua, Dropped out at 1730 and has high loss to nearest gateway. Spark website is saying:

Broadband Connection Issues Estimated Fix Time: Ongoing Impacting service since: Wednesday 11 February @ 5.30 pm Some customers may be experiencing problems with their Broadband connection. Our technicians are currently investigating. At this stage we are unsure when the services will be restored. Sorry for the inconvenience.

As there hasn't been any other post on Geekzone it seems may be fairly local but the lack of info now we are coming up to 3 hours down is a bit disturbing. Any further info yet please Spark?

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#1236013 11-Feb-2015 20:26

It seems along with the mobile outage that Spark broadband has suffered from a broadband authentication issues. I've seen a number of people from Wellington mention this on Twitter.

freitasm

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#1236019 11-Feb-2015 20:28

EDIT: Ooops, sorry - don't go to the other thread as they're separate issues

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dwl

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#1236024 11-Feb-2015 20:32

freitasm: EDIT: Ooops, sorry - don't go to the other thread as they're separate issues

Yep, I saw the other thread. As the timing seems the same I think they could well be related but they are separate red icon on the Spark website.

I am getting pings through to gateway but high loss so not sure if this is authentication related.

sbiddle

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#1236026 11-Feb-2015 20:34

Seems broadband issues are in the 04 and 07 regions.

littlespikey

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#1236039 11-Feb-2015 21:01

Is anyone in the 09 experiencing broadband outage as well? Belmont area?

dwl

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#1236041 11-Feb-2015 21:03

I feel sorry for the Spark techs.

This raises the issue of TV delivery now I have a couple of women that like their Lightbox fix and can't go to planner on MySky for those programs. With no (simple) way to record we are becoming heavily reliant on 24/7 connectivity. This 3G backup isn't going to handle the streaming.

If we lost a TV transmitter covering a populated area for this long it would have been a disaster but at least it was easier to add redundancy and hence the service was nearly always there. I guess we have moved to having a lot more choice but the reliability of program delivery isn't as good.

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jonb

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#1236043 11-Feb-2015 21:04

littlespikey: Is anyone in the 09 experiencing broadband outage as well? Belmont area?

Fine for me on UFB in Sunnynook

cbrpilot

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#1236048 11-Feb-2015 21:08

Good evening everyone. Looks like a Chorus issue affecting Spark BB customers in Porirua, and potentially Naenae and Nelson.
It's under action with Chorus, no current ETA.
Completely unrelated to any mobile issues.

My views are my own, and may not necessarily represent those of my employer.

littlespikey

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#1236062 11-Feb-2015 21:14

jonb:
littlespikey: Is anyone in the 09 experiencing broadband outage as well? Belmont area?

Fine for me on UFB in Sunnynook

Any different, if I'm on VDSL? Phone line works though.

cbrpilot

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#1236070 11-Feb-2015 21:18

We have no widespread BB issues elsewhere in our fixed network. Suggest anyone in the 09 region having issues, please give us a call.

My views are my own, and may not necessarily represent those of my employer.

quickymart

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#1236071 11-Feb-2015 21:19

VDSL in Beach Haven working fine with no issues (well, for me anyway)...52Mb/s down, 9.7Mb/s up.

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InstallerUFB

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#1236088 11-Feb-2015 21:54

sbiddle: Seems broadband issues are in the 04 and 07 regions.

and in 06 - ADSL2+ - can ping the gateway but not the DNS servers

(im useing my spark 3G backup )

yitz

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#1236103 11-Feb-2015 22:21

InstallerUFB:can ping the gateway but not the DNS servers

Spark's DNS servers don't respond to ping requests.

GregV

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#1236108 11-Feb-2015 22:25

Mine is fine tonight - Rotorua VDSL - but had broadband issues in this area last night

dwl

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#1236157 11-Feb-2015 22:51

Mine is getting worse - DSL sync looking normal but modem reports "No ATM activity detected on your DSL line". Hopefully for others this is a fairly local issue.

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