Internet basically dead after 5pm

Forums › Spark New Zealand (including Skinny and BigPipe) › Internet basically dead after 5pm - Past week or two?

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Demeter

709 posts

Ultimate Geek

Trusted

One NZ

#1292963 28-Apr-2015 14:13

I'm always bemused by posters who feel it is okay to insult the colleagues of Telco staff who hang out here.... I mean, it's not like it helps your case.

LiQuidAce

98 posts

Master Geek

#1292971 28-Apr-2015 14:32

From where I've seen the people who hang out here and on other forums are either:

- Part of the 1% of first contacts who can tell the difference between a hard drive and a stick of RAM

or

- Part of a different department - typically higher up in the organisation. Generally with the ability to actually expedite problems and contact the people who need to be contacted.

--

Regardless ill have a ticket opened. Once he has my account number/ticket he will understand why I don't bother calling. I have separate connections at two different properties, both were failed installs and many problems occurred. I'm still dealing with one of the managers from the complaints team to figure out exactly how the standard ADSL2 installs went so wrong.

Talkiet

4793 posts

Uber Geek

Trusted

#1292973 28-Apr-2015 14:39

LiQuidAce: From where I've seen the people who hang out here and on other forums are either:

- Part of the 1% of first contacts who can tell the difference between a hard drive and a stick of RAM

or

- Part of a different department - typically higher up in the organisation. Generally with the ability to actually expedite problems and contact the people who need to be contacted.

--

Regardless ill have a ticket opened. Once he has my account number/ticket he will understand why I don't bother calling. I have separate connections at two different properties, both were failed installs and many problems occurred. I'm still dealing with one of the managers from the complaints team to figure out exactly how the standard ADSL2 installs went so wrong.

I understand exactly why you don't want to bother calling. I _KNOW_ it's painful. I fit into both of the above categories - I can even tell the difference between Hard drives and SSDs(!)... (Actually been building and upgrading PCs since the Atari 400 days)

the reason that I need a ticket number is so that it can be tracked and we don't have to hand off private information too many times with the chances of getting it wrong, or missing a mandotory field which is required for escalations. It honestly doesn't even matter much whether you have done all the troubleshooting so long as there's an active case with enough of a description...

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Simba

33 posts

Geek

#1293944 29-Apr-2015 22:54

Internet shocking on iPad. Poor over the last few days. Keep getting "not connected to the server" message or, if I do get through, download very slow.

Speed test is normal. Modem is fine, streaming music no problem.

Live in Devonport, Auckland. Copper wire. No problems up until last few days n
Anyone with the same problem?

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