Internet basically dead after 5pm

Forums › Spark New Zealand (including Skinny and BigPipe) › Internet basically dead after 5pm - Past week or two?

LiQuidAce

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#171613 24-Apr-2015 21:57

I'm no expert but this doesn't look normal.

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#1291146 24-Apr-2015 22:06

what is your question? my pings from spark to googles public DNS is about 30ms at the moment

and we need some info on your setup, xdsl/fibre? modem? dns servers? wired or Ethernet?

any and all info you could provide

LiQuidAce

98 posts

Master Geek
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#1291149 24-Apr-2015 22:11

I guess the question is why does my connection turn to custard from 5pm onwards. You can see the horrible loss etc.

ADSL2, Spark HG630b, wired, google dns (8.8.8.8)

Modem stats: https://i.imgur.com/qUTwT4n.png

Jase2985

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#1291152 24-Apr-2015 22:14

why are you using Googles DNS? why not sparks?

as a side note why dont you get VDSL?

LiQuidAce

98 posts

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#1291155 24-Apr-2015 22:17

Sparks are just as bad, i found google's "better" of the two bads.

Fiber will be installed within the next 2 weeks. We just moved into the new house and put ADSL2 in place for the time being. Put the order for fiber through as soon as we moved in.

mattwnz

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#1291160 24-Apr-2015 22:52

Is it related to the Netflix effect? I recall glimpsing an article that ISPs were noticing big slowdown with online videos during peak times.

LiQuidAce

98 posts

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#1291162 24-Apr-2015 23:08

I can't even reply to this topic anymore lol. Internet is broken.

I have noticed gaming is fine. A solid 60 ping to AU League of legends servers - zero jitter.

It's browsing that has gone down hill. gpforums, reddit, facebook etc are all broken, barely load, or load reaaaaaally slowly.

Dell

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quickymart

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#1291205 25-Apr-2015 07:49

Location? I wonder if you're on a congested Conklin (maybe not if you're getting fibre).

LiQuidAce

98 posts

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#1291215 25-Apr-2015 09:03

I'm located in Napier (on the hill)

LiQuidAce

98 posts

Master Geek
+1 received by user: 1

#1292645 27-Apr-2015 22:29

Still having issues. This has been ongoing for over 2 weeks. Would like to get this resolved even if i am moving to fiber once the ONT etc is installed either this week or next

Talkiet

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#1292657 27-Apr-2015 23:15

LiQuidAce: Still having issues. This has been ongoing for over 2 weeks. Would like to get this resolved even if i am moving to fiber once the ONT etc is installed either this week or next

What's your helpdesk case number please?

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

sloburn

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#1292692 28-Apr-2015 06:59

I've noticed international traffic seems a lot slower in the evenings in the last two weeks. I have no tests to support this, just noticed things take longer at peak time to load. Even Lightbox sometimes buffers which i've never had before. Spark VDSL, capped plan (not unlimited)

Dell

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LiQuidAce

98 posts

Master Geek
+1 received by user: 1

#1292931 28-Apr-2015 13:17

Talkiet:
LiQuidAce: Still having issues. This has been ongoing for over 2 weeks. Would like to get this resolved even if i am moving to fiber once the ONT etc is installed either this week or next

What's your helpdesk case number please?

Cheers - N

I have no idea. Help desk is never very helpful so i don't bother. Would rather communicate directly with staff members on both here and gpforums.

Talkiet

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#1292935 28-Apr-2015 13:27

LiQuidAce:
Talkiet:
LiQuidAce: Still having issues. This has been ongoing for over 2 weeks. Would like to get this resolved even if i am moving to fiber once the ONT etc is installed either this week or next

What's your helpdesk case number please?

Cheers - N

I have no idea. Help desk is never very helpful so i don't bother. Would rather communicate directly with staff members on both here and gpforums.

Sorry, although I have done so in the past, I'm unable to escalate anything now without a case logged with the helpdesk. It's too hard to pass it off and escalate without a case number.

Feel free to PM me if you can find the time to log an issue.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

LiQuidAce

98 posts

Master Geek
+1 received by user: 1

#1292958 28-Apr-2015 14:06

its not a matter of time, its a matter of the phone support is an absolute joke. You might as well be speaking Spanish to half of them. I understand they type your question into a computer and read out the generic response but you would think they would have at least a basic understanding of computing...

lxsw20

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#1292961 28-Apr-2015 14:11

I'd have to say I've found Spark's helpdesk one of the more easy to deal with. You need to accept you will need to log a call if you want help here and it's a perfectly reasonable request.

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