Spark DNS server issue, cannot access some websites

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark DNS server issue, cannot access some websites

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MattD

663 posts

Ultimate Geek
+1 received by user: 1
Inactive user

#1292376 27-Apr-2015 18:19

Talkiet: I would be very interested in getting other examples of sites that don't work in terms of failed DNS resolution using the Spark BBA DNS servers (210.55.111.1 and 122.56.237.1). Please feel free to post them here.

This morning it was pretty much any site...
nzherald, stuff, google, geekzone

Changed the DNS to 8.8.8.8 and all worked

Has this been addressed yet?

Talkiet

4819 posts

Uber Geek
+1 received by user: 3934

Trusted

#1292378 27-Apr-2015 18:21

MattD:
Talkiet: I would be very interested in getting other examples of sites that don't work in terms of failed DNS resolution using the Spark BBA DNS servers (210.55.111.1 and 122.56.237.1). Please feel free to post them here.

This morning it was pretty much any site...
nzherald, stuff, google, geekzone

Changed the DNS to 8.8.8.8 and all worked

Has this been addressed yet?

I haven't spoken to the DNS team today, but I know for a fact that DNS resolved those sites successfully this morning for me - so not likely to be the same issue affecting stanford and gamasutra yesterday.

Cheers - N

[edit: I COMPLETELY understand the pain here, but I don't suppose you logged an issue this morning when you found no sites working?]

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

MattD

663 posts

Ultimate Geek
+1 received by user: 1
Inactive user

#1292462 27-Apr-2015 19:30

Also interesting in all forms of customer service (no channel succeeded)

tried to login and use MySpark... out for maintenance
no mention of issues on website or outages
then used online chat and was not answered in 20-25 mins even when advised will be less than a minute
received a callback after left number on IVR.. no info available but when they tried to transfer me to second level support call was dropped

MrOriginal1

20 posts

Geek

#1302194 11-May-2015 18:52

I have reverted to the Spark DNS servers and the Stanford sites seem to be working again now.

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