Sync speed dropped And speedtest.net dropped even lower after moving to BigPipe!

Forums › Spark New Zealand (including Skinny and BigPipe) › Sync speed dropped And speedtest.net dropped even lower after moving to BigPipe!

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851 posts

Ultimate Geek
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#1306400 16-May-2015 19:32

Sorry my fault. Will do as you said and the setup is exactly the same as before.

quebec

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Ultimate Geek
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#1309553 21-May-2015 20:57

Logged a job with BigPipe support. Speed has gone to less than 5Mbps
https://www.speedtest.net/my-result/4375348154

quebec

851 posts

Ultimate Geek
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#1309556 21-May-2015 21:08

Now even 1080p videos have stopped playing without stopping :(

nakedmolerat

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#1309581 21-May-2015 21:57

Sounds like something is not right there...

A loose connection in the cabinet? ;-P

nakedmolerat

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#1309584 21-May-2015 21:58

Have you tried another modem?

NonprayingMantis

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#1309592 21-May-2015 23:06

quebec: Logged a job with BigPipe support. Speed has gone to less than 5Mbps
https://www.speedtest.net/my-result/4375348154

why did you wait for a week before logging a job?

did it get better, then worse again, or has it been the same the whole time?

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quebec

851 posts

Ultimate Geek
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#1309601 21-May-2015 23:36

NonprayingMantis:
quebec: Logged a job with BigPipe support. Speed has gone to less than 5Mbps
https://www.speedtest.net/my-result/4375348154

why did you wait for a week before logging a job?

did it get better, then worse again, or has it been the same the whole time?

I thought it will improve DLM etc.
It seems to get better after 11p.m. All day it's really bad. See the test below just done a minute back.

quebec

851 posts

Ultimate Geek
+1 received by user: 35

#1309602 21-May-2015 23:39

nakedmolerat: Have you tried another modem?

Don't have another modem to try. Just don't want to go buy one and it turns out to be something else.

NonprayingMantis

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#1309603 21-May-2015 23:39

quebec:
NonprayingMantis:
quebec: Logged a job with BigPipe support. Speed has gone to less than 5Mbps
https://www.speedtest.net/my-result/4375348154

why did you wait for a week before logging a job?

did it get better, then worse again, or has it been the same the whole time?

I thought it will improve DLM etc.
It seems to get better after 11p.m. All day it's really bad. See the test below just done a minute back.

sounds like it could be local congestion maybe (where abouts do you live?)

ETA: you haven't answered this bit yet:
"Have you checked you (or anybody else) isn't saturating your connection with things like torrents, software updates etc."

check things like antivirus and malware too.

quebec

851 posts

Ultimate Geek
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#1309614 22-May-2015 00:27

Dannemora I have checked, nothing and no one is saturating the connection

Jase2985

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#1309621 22-May-2015 05:35

check the modem and see what the uptime is on the DSL connection, if it hasnt disconnected and your sync speed is still good at 48/10 or what ever it is then the issue is either something in your network is saturating the connection, or is something else out there on the internet causing it to go slow, be it congestion on your local connection, your ISP or what ever site you are using.

when you notice slow speeds to a speed test server try testing to a few different servers in your location, but also try a couple more, say wellington, or chch, and maybe a sydney one just to rule out a few things.

one speedtest or testing to the same server, with the same results could indicate the server so you need to rule that out.

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nakedmolerat

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#1311784 26-May-2015 08:15

Any update on your issue?

quebec

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Ultimate Geek
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#1311845 26-May-2015 10:08

No update. It's getting frustrating as browsing is too slow even at 5-6Mbps and no videos load now.

BigPipeNZ

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#1312904 27-May-2015 16:42

quebec: No update. It's getting frustrating as browsing is too slow even at 5-6Mbps and no videos load now.

have you seen this thread?

http://www.geekzone.co.nz/forums.asp?forumid=158&topicid=173427

sounds quite likely your issue is the same here - Chorus congestion.

bigpipe.co.nz
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https://twitter.com/BigPipeNZ

quebec

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Ultimate Geek
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#1329265 22-Jun-2015 13:34

Sync speed still slower compared to before. BigPipe support says chorus won't do anything as line is performing as per specs. Spark got Chorus to do something when my sync speeds dropped to 48Mbps from 69Mbps after a faulty port change. Got them back to around 67Mbps at that time.
So if Chorus can't do anything how did my connection got back to my original speeds at that time?? I know this has happened with someone else too, ISP was Snap who got Chorus to change something on the profile after connection speed dropped but can't find that thread.
Everyone says that DLM or profile settings can't be changed but my question is how come they were changed when I was with Spark and if nothing has changed then why should my speed go down with BigPipe??

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