Sunday evening, June 7 -- anyone else got Spark outage?

Forums › Spark New Zealand (including Skinny and BigPipe) › Sunday evening, June 7 -- anyone else got Spark outage?

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sep11guy

660 posts

Ultimate Geek
Inactive user

#1318979 7-Jun-2015 22:01

Maelstrom: Thanks heaps all for your comments -- really appreciated. Means I can stop cycling my router! :-)

Yeah I did the same about 4 times

It would be sometimes helpful if you could get a text to know if ur connection was down and then a text back when it was up and running again .

einsteinsboi

49 posts

Geek

#1318980 7-Jun-2015 22:02

Same here been resetting my router thinking the problem was on my end. Won't wait on the end of the phone any longer now that I know it's a Spark problem. I'll just go to bed and see if it's back when I wake up

quickymart

13963 posts

Uber Geek

ID Verified

#1318992 7-Jun-2015 22:39

sep11guy:
Maelstrom: Thanks heaps all for your comments -- really appreciated. Means I can stop cycling my router! :-)

Yeah I did the same about 4 times

It would be sometimes helpful if you could get a text to know if ur connection was down and then a text back when it was up and running again .

Hard to setup an SMS system for that kind of thing, as broadband outages are usually quite localised, and no idea of knowing where your phone is at the time. Also sending out that many SMS's at once would cause a massive amount of congestion on the mobile networks.

Talkiet

4793 posts

Uber Geek

Trusted

#1319007 7-Jun-2015 23:34

Hi all.. .I am off to bed. I can see that the affected network element is still down and I don't have an ETA for repair. Engineers are working on it.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

sep11guy

660 posts

Ultimate Geek
Inactive user

#1319014 8-Jun-2015 00:47

Its fixed, all up and working, :)

einsteinsboi

49 posts

Geek

#1319017 8-Jun-2015 03:41

Hmm just woke up and it's still down for me :(

einsteinsboi

49 posts

Geek

#1319028 8-Jun-2015 05:56

Circled the router a few times and still no joy. Anyone else still having issues? The Spark official account on Twitter says service is restored but on their web page it says service is down. Either way keeping my fingers crossed for 7am I need broadband to be up :(

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Jarsky

142 posts

Master Geek

#1319030 8-Jun-2015 06:07

Service was restored around 12:15-12:20 and services trickled back on after that - but they should have been restored by about 1am (mine came back on around 12:25am).
Check your modem is showing line stats (down and up speeds), it should only be PPP thats down. Maybe try another reboot?

quickymart

13963 posts

Uber Geek

ID Verified

#1319031 8-Jun-2015 06:16

einsteinsboi: Circled the router a few times and still no joy. Anyone else still having issues? The Spark official account on Twitter says service is restored but on their web page it says service is down. Either way keeping my fingers crossed for 7am I need broadband to be up :(

Circled the router? You drew a ring around it?

einsteinsboi

49 posts

Geek

#1319032 8-Jun-2015 06:21

Have rebooted my modem about 3 times already since 5am. All lights are green except the Internet light which doesn't even come on, same as last night.

Lol yeah got so frustrated got a permanent marker a drew a big Ol' circle around it hehehe

einsteinsboi

49 posts

Geek

#1319038 8-Jun-2015 07:00

Ahhhh... working now... finally

marlinz

441 posts

Ultimate Geek

#1319046 8-Jun-2015 07:50

just got ours back on

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Talkiet

4793 posts

Uber Geek

Trusted

#1319091 8-Jun-2015 09:18

As you probably noticed, the network element was restored at about midnight last night. Sessions are re-establishing and it's up to about 95% of normal load (the remaining 5% are probably people that turned off their routers and haven't tried again this morning - although it's a slightly bigger delta than I would expect so there's a chance it may still require a power cycle on your router to bring the link back up)

All the other interfaces in the box are carrying traffic as well, so whatever was broken seems to have been replaced and the node is not operating with reduced capacity.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

old3eyes

9120 posts

Uber Geek

Subscriber

#1319203 8-Jun-2015 10:38

Mine went off at about 8.45 pm. Check the Spark FB page about 9.15pm and it told all..

Regards,

Old3eyes

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