Sunday evening, June 7 -- anyone else got Spark outage?

Forums › Spark New Zealand (including Skinny and BigPipe) › Sunday evening, June 7 -- anyone else got Spark outage?

Maelstrom

68 posts

Master Geek

#173823 7-Jun-2015 21:42

Can't get connectivity through landline (Mt Albert) and Spark helpline is engaged, yet their service page says "no issues". Anyone else?

Cheers!

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13925 posts

Uber Geek

ID Verified

#1318960 7-Jun-2015 21:44

All good here (Beach Haven) on fibre.

gmball

568 posts

Ultimate Geek

#1318962 7-Jun-2015 21:45

Their status page always says no issues. I don't ever recall them changing it during a outage.

Theres been no internet across most of Auckland since 8:50pm this evening.

quickymart

13925 posts

Uber Geek

ID Verified

#1318963 7-Jun-2015 21:45

However I just called 0800 225598 and got "we are aware of an issue at the moment...more information shortly".

Darren0

70 posts

Master Geek

#1318964 7-Jun-2015 21:46

Yep, Twitter pages confirm outage - https://twitter.com/SparkNZ/status/607478298289897472

TivoTimmy

23 posts

Geek

#1318965 7-Jun-2015 21:46

me too, Mount Albert. No internet. landline has dialtone

nigelj

856 posts

Ultimate Geek

#1318967 7-Jun-2015 21:47

It's confirmed:

1. https://twitter.com/chrisjquin/status/607476099811938304

Looks like we have a fairly big broadband issue in Auckland since just before 9pm network technicians working on it now @SparkNZ

2. https://twitter.com/SparkNZ/status/607478298289897472

Thanks for the reports on broadband issues in Auckland. We're on it and we'll update you when we can. We're sorry for the hassle.

Looks like ADSL/VDSL for Northland, North Shore(?), and Central City areas. (Nor west Auckland is fine)

Talkiet

4792 posts

Uber Geek

Trusted

#1318968 7-Jun-2015 21:47

Yes, something has fallen over. We know about it and techs are working on it. Doesn't affect everyone - affects a very small proportion of our customers but when you have ~600K customers, a small proportion is still a lot of people...

No, I can't tell you exactly what's died, no I can't tell you when it will be fixed and no I can't tell you exactly how many people are affected. (I know some of these things but not my place to say publicly)

I'll update when I have some more news.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

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sep11guy

660 posts

Ultimate Geek
Inactive user

#1318969 7-Jun-2015 21:50

Albert roskill area , no internet . tried calling 123 no answer , seems they close 6pm

gmball

568 posts

Ultimate Geek

#1318970 7-Jun-2015 21:50

Talkiet: Yes, something has fallen over. We know about it and techs are working on it. Doesn't affect everyone - affects a very small proportion of our customers but when you have ~600K customers, a small proportion is still a lot of people...

No, I can't tell you exactly what's died, no I can't tell you when it will be fixed and no I can't tell you exactly how many people are affected. (I know some of these things but not my place to say publicly)

I'll update when I have some more news.

Cheers - N

Would be great if someone actually knew how to update the status page. So several thousand customers have been without internet since 8:50pm, yet Spark consider that a smooth running network?

joshhill96

1512 posts

Uber Geek

ID Verified

Trusted

#1318971 7-Jun-2015 21:50

All fine here in Henderson, West Auckland. Good to get the alerts though :-)

Formerly worked at iStore NZ (Rest in Peace), Sky Network Television, Freeview, Apple, Spark New Zealand Trading Limited, DISH TV Technologies.

Travel Geek: Brazil, Chile, New Caledonia, United States, Fiji, Vanuatu, Australia, Cook Islands

nigelj

856 posts

Ultimate Geek

#1318972 7-Jun-2015 21:51

sep11guy: Albert roskill area , no internet . tried calling 123 no answer , seems they close 6pm

Faults has always been 120 (or the 0800 number I can't remember off the top of my head)

einsteinsboi

49 posts

Geek

#1318975 7-Jun-2015 21:54

Might as well hang up the phone then at? Been on hold for at least 20 minutes thinking it's just me having an issue argh

Talkiet

4792 posts

Uber Geek

Trusted

#1318976 7-Jun-2015 21:57

For what it's worth... Phoning the helpdesk in this case will have no chance of restoring your service, and we already know exactly what the issue is.

If you're on hold, I advise you to hang up and read a book.

Cheers - N

ps. that's my personal advice of course. As a Spark employee I wouldn't dare think of promoting such an offline experience!

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Maelstrom

68 posts

Master Geek

#1318977 7-Jun-2015 21:58

Thanks heaps all for your comments -- really appreciated. Means I can stop cycling my router! :-)

Maelstrom

68 posts

Master Geek

#1318978 7-Jun-2015 21:59

Also thanks Talkiet for your honest updates!!!

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