ADSL in a "rural" area huge problems

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meremaiden

134 posts

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#1410737 21-Oct-2015 21:52

AKLWestie: Did you order VDSL or ADSL from spark? You have a HG630b which suggests you ordered VDSL because spark give ADSL customers another brand of modem.

Do you have a master filter installed?

Sounds like you ordered VDSL but the install and/or provision was not done properly.

I did order it from Spark but the modems we have were given to us at our previous address-- should we be using a different modem?

BarTender

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#1410789 22-Oct-2015 07:33

AKLWestie: Did you order VDSL or ADSL from spark? You have a HG630b which suggests you ordered VDSL because spark give ADSL customers another brand of modem.

Do you have a master filter installed?

Sounds like you ordered VDSL but the install and/or provision was not done properly.

Nope... Spark only supply 2 models of routers. HG630 for ADSL, VDSL and 100MB and below UFB. And the HG659 for UFB 100+. I had thought on a 100mb UFB plan you would get the 630, but it looks like on another thread you get the 659.
But all the Technicolor modems such as the TG582 and other brand modems aren't supplied for over a year now.

Jase2985

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#1410798 22-Oct-2015 07:55

BarTender:
AKLWestie: Did you order VDSL or ADSL from spark? You have a HG630b which suggests you ordered VDSL because spark give ADSL customers another brand of modem.

Do you have a master filter installed?

Sounds like you ordered VDSL but the install and/or provision was not done properly.

Nope... Spark only supply 2 models of routers. HG630 for ADSL, VDSL and 100MB and below UFB. And the HG659 for UFB 100+. I had thought on a 100mb UFB plan you would get the 630, but it looks like on another thread you get the 659.
But all the Technicolor modems such as the TG582 and other brand modems aren't supplied for over a year now.

website says different and thats generally where people get their info from
https://www.spark.co.nz/shop/internet/

Spark Modem for ADSL customers

Spark HG531S V1 Modem
WiFi 802.11b/g/n @ 2.4Ghz wireless networking
Up to 300Mbps for connected devices (over WiFi)
1 x ADSL Port
4 x 100 Megabit Ethernet Lan Ports
1 x USB 2 port supporting external hard drives or a printer, or connecting via a 3G Spark E3531 T-stick
DLNA media sharing
24 month replacement warranty

coffeebaron

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#1410805 22-Oct-2015 08:13

meremaiden:
AKLWestie: Did you order VDSL or ADSL from spark? You have a HG630b which suggests you ordered VDSL because spark give ADSL customers another brand of modem.

Do you have a master filter installed?

Sounds like you ordered VDSL but the install and/or provision was not done properly.

I did order it from Spark but the modems we have were given to us at our previous address-- should we be using a different modem?

Sounds like your issue is ADSL1 congestion, so it's hang on until next year for the upgrade, or go back to RBI Wireless. You can 150GB (+bonus 150GB off-peak) $139/mth on RBI Wireless 3G plan through http://www.ultimatebroadband.co.nz/rbi-wireless.html

Rural IT and Broadband support.

Broadband troubleshooting and master filter installs.
Starlink installer - one month free: https://www.starlink.com/?referral=RC-32845-88860-71
Wi-Fi and networking
Cel-Fi supply and installer - boost your mobile phone coverage legally

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com

meremaiden

134 posts

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#1410894 22-Oct-2015 10:00

coffeebaron:
meremaiden:
AKLWestie: Did you order VDSL or ADSL from spark? You have a HG630b which suggests you ordered VDSL because spark give ADSL customers another brand of modem.

Do you have a master filter installed?

Sounds like you ordered VDSL but the install and/or provision was not done properly.

I did order it from Spark but the modems we have were given to us at our previous address-- should we be using a different modem?

Sounds like your issue is ADSL1 congestion, so it's hang on until next year for the upgrade, or go back to RBI Wireless. You can 150GB (+bonus 150GB off-peak) $139/mth on RBI Wireless 3G plan through http://www.ultimatebroadband.co.nz/rbi-wireless.html

Thank you-- do you have any insight on when the upgrade will be coming?

coffeebaron

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#1410960 22-Oct-2015 10:51

I think you answered that on the previous page, by June 2016? Flick me a message with your address if you would like me to check.

Rural IT and Broadband support.

Need help in Auckland, Waikato or BoP? Click my email button, or email me direct: [my user name] at geekzonemail dot com

meremaiden

134 posts

Master Geek

#1413030 23-Oct-2015 21:42

Hi all
Still having heaps of problems with our internet and it works great sometimes and then sometimes becomes impossible to use. A Chorus guy came and went today and we weren't told if there was any fault found at all.

Can anyone read modem logs who might know what these log entries are about? Besides "User is disconnected with ACS" notes in the log of which we must have 100 over the past few days, we're also seeing heaps of these sorts of entries below.. can anyone help decipher if these may be our problem?
Ihavent been doing any port mapping etc...

Many thanks for any help...

2015-10-23 12:33:38 User Management upnp 1 TR064 set action(DeletePortMapping) failed ! ErrorCode: 501
2015-10-23 12:33:3 User Management upnp 1 TR064 set action(DeletePortMapping) failed ! ErrorCode: 501

2015-10-23 19:1:24 User Management upnp 1 UPnP set action(AddPortMapping)[param NewRemoteHost, value:][param NewExternalPort, value:43865][param NewProtocol, value:TCP][param NewInternalPort, value:43865][param NewInternalClient, value:192.168.1.67][param NewEnabled, value:1][param NewPortMappingDescription, value:Skype TCP at 192.168.1.67:43865 (3217)] success !

2015-10-23 19:1:22 User Management upnp 1 UPnP set action(AddPortMapping)[param NewRemoteHost, value:][param NewExternalPort, value:43865][param NewProtocol, value:UDP][param NewInternalPort, value:43865][param NewInternalClient, value:192.168.1.67][param NewEnabled, value:1][param NewPortMappingDescription, value:Skype UDP at 192.168.1.67:43865 (3217)] success

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meremaiden

134 posts

Master Geek

#1413031 23-Oct-2015 21:43

coffeebaron: I think you answered that on the previous page, by June 2016? Flick me a message with your address if you would like me to check.

Thank you-- I get what you're saying now-- seems like a while to wait for working internet-- might have to go back to RBI--
Can you suggest any modem settings that might help us from constant disconnections (which is what our logs seem to show).

Aredwood

3885 posts

Uber Geek

#1413208 24-Oct-2015 15:44

meremaiden: Hi all
Still having heaps of problems with our internet and it works great sometimes and then sometimes becomes impossible to use. A Chorus guy came and went today and we weren't told if there was any fault found at all.

Can anyone read modem logs who might know what these log entries are about? Besides "User is disconnected with ACS" notes in the log of which we must have 100 over the past few days, we're also seeing heaps of these sorts of entries below.. can anyone help decipher if these may be our problem?
Ihavent been doing any port mapping etc...

Many thanks for any help...

2015-10-23 12:33:38 User Management upnp 1 TR064 set action(DeletePortMapping) failed ! ErrorCode: 501
2015-10-23 12:33:3 User Management upnp 1 TR064 set action(DeletePortMapping) failed ! ErrorCode: 501

2015-10-23 19:1:24 User Management upnp 1 UPnP set action(AddPortMapping)[param NewRemoteHost, value:][param NewExternalPort, value:43865][param NewProtocol, value:TCP][param NewInternalPort, value:43865][param NewInternalClient, value:192.168.1.67][param NewEnabled, value:1][param NewPortMappingDescription, value:Skype TCP at 192.168.1.67:43865 (3217)] success !

2015-10-23 19:1:22 User Management upnp 1 UPnP set action(AddPortMapping)[param NewRemoteHost, value:][param NewExternalPort, value:43865][param NewProtocol, value:UDP][param NewInternalPort, value:43865][param NewInternalClient, value:192.168.1.67][param NewEnabled, value:1][param NewPortMappingDescription, value:Skype UDP at 192.168.1.67:43865 (3217)] success

It says Skype TCP and Skype UDP. So it would just be Skype using the UPnP protocol to get your modem/router to automaticly do port mapping / forwarding. If you don't want Skype or any other program doing port forwarding behind your back. Disable UPnP in your modem/ router's settings.

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