How mature is NZ Internet service industry?

Forums › Spark New Zealand (including Skinny and BigPipe) › How mature is NZ Internet service industry?

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sbiddle

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#1479752 27-Jan-2016 12:01

Frane:
sbiddle: With all due respect you clearly have very little understanding of how the process and Chorus portal work

The email I have just received from the buyer's ISP provisioning coordinator clearly demonstrates how Chorus works:

I have contacted chorus this morning as they have accidently swapped over the existing fibre services prematurely. The requested date for this order was scheduled for the 26th of February however they completed this on the 26th of January.

Chorus have ensured me they are going to rectify this in the next 1-2 hours and restore services to original state/provider. Apologizes for any inconvenience this caused.

Enough said.

Gaining RSP has to schedule the date, not Chorus. It's always possible is is a Chorus fault however my pick would be the gaining RSP accidently selected the wrong date rather than this being a Chorus issue.

rphenix

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#1479879 27-Jan-2016 14:43

For what its worth had something similar with ADSL - When we moved out of our old flat, some chorus guy turned up 3 weeks before we were due to move out and was busy moving our line to I presume another providers port for the new tenant as we lost internet - luckily we were home when he turned up to to confirm things were working and I got him to reverse it all so we had internet again.

Frane

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#1480132 27-Jan-2016 18:22

Seems that BigPipe went dormant. Still no sign of my paid UFB connection. This morning I was promised the restoration of service in 1-2 hours but that must be the BigPipe or Chorus time.

As someone in this thread mentioned earlier - NZ ISP space is a very complex system which I am unfamiliar with. Unfortunately, it is obvious to me that BigPipe and Chorus belong to the same category measured by their competence levels.

Is it Finland where internet is a legal right? By the way, for the topic participant who mentioned population density figures, New Zealand is in the same league with Finland when the population density gets calculated. There must be some other explanation.

Should I jump to the BigPipe web form and copy/paste this post? Just to ensure to get the response in 2 hours? Whatever.

F.

richms

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#1480161 27-Jan-2016 18:50

Same thing happened with my VDSL from bigpipe. I dont use that connection a lot, its basically for the torrenting machine of mine and one that a friend remotes into since he is on conklin interent.

Anyway, new xfiles came out, went to grab it and nothing. Check router, sync but no authentication. reboot, same thing.

No idea how long it was out for since I am too busy to watch what I have and the friend is away in aussie.

Anyway, looks like the neighbours gave my address when trying to get internet at their place. 2degrees called to confirm that I was moving away from them which I said "hell no!" to - nothing from bigpipe about it, only found out when it was dead on the weekend, chorus couldnt look at it till monday and it was untill last night that it came back up again, despite having sync.

I am tempted to order VDSL at the chorus CEO's place just to get them to have to deal with hassles like that.

Richard rich.ms

NonprayingMantis

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#1480206 27-Jan-2016 19:21

Frane: Seems that BigPipe went dormant. Still no sign of my paid UFB connection. This morning I was promised the restoration of service in 1-2 hours but that must be the BigPipe or Chorus time.

As someone in this thread mentioned earlier - NZ ISP space is a very complex system which I am unfamiliar with. Unfortunately, it is obvious to me that BigPipe and Chorus belong to the same category measured by their competence levels.

Is it Finland where internet is a legal right? By the way, for the topic participant who mentioned population density figures, New Zealand is in the same league with Finland when the population density gets calculated. There must be some other explanation.

Should I jump to the BigPipe web form and copy/paste this post? Just to ensure to get the response in 2 hours? Whatever.

F.

Yes. Geekzone is not an official Bigpipe 'channel'. If you want to talk to your ISP you should contact them via the method they recommend for urgent enquiries, which would be the web form as recommended in their post earlier in this thread.

(Have you restarted your router yet?)

Frane

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#1480231 27-Jan-2016 20:34

Thank goodness, I can confirm that my UFB connection has been re-established.

Still puzzled about the process. If someone decides to join the Auckland Library a proof of address and ID are required. From memory, video stores had the similar policy. Why is so hard to implement a similar verification procedure for internet connection establishment, relocation or disconnection? Maybe not like in Finland but still we can agree that internet is essential for modern living.

F.

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sbiddle

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#1480240 27-Jan-2016 20:52

Frane: Thank goodness, I can confirm that my UFB connection has been re-established.

Still puzzled about the process. If someone decides to join the Auckland Library a proof of address and ID are required. From memory, video stores had the similar policy. Why is so hard to implement a similar verification procedure for internet connection establishment, relocation or disconnection? Maybe not like in Finland but still we can agree that internet is essential for modern living.

F.

For a churn to occur the gaining RSP must know the ASID or details of the ONT and know the RSP. Unlike a library or video store where somebody may want to provide fake details to steal goods, no such theft of goods can occur. I'm not quite sure what other details you think a gaining RSP should have to provide.

I could write a few thousand words on Chorus and their broken processes that I have to deal with on a daily basis, but the fact this sort of thing doesn't happen on a daily basis shows the processes are working. Sometimes accidents happen and people make mistakes, clearly this is one of those occasions.

jnimmo

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#1480913 28-Jan-2016 21:17

Interesting, it's kind of security by obscurity. 'Why would anyone order and pay for UFB at a house that wasn't theirs'.. Denial of service, could have some fun with that signing up for a month.

Of course this isn't dissimilar to Spark where you can phone up and relinquish phone lines for a company; "Are you authorised to make changes to the account" - why yes I am.

Aredwood

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#1496744 22-Feb-2016 01:35

The current system worked during the recent Intergr8 fail. At least former customers of intergr8 were able to just phone up another ISP and churn their connection. (slamming issues aside). Imagine if Chorus would never allow any churns without approval of the loosing ISP. As an ISP going bankrupt would be unable to grant requests. Or the ISP could just decide to be difficult and refuse to allow any churns.

Darren0

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#1497321 22-Feb-2016 20:03

sbiddle:

Frane: Thank goodness, I can confirm that my UFB connection has been re-established.

Still puzzled about the process. If someone decides to join the Auckland Library a proof of address and ID are required. From memory, video stores had the similar policy. Why is so hard to implement a similar verification procedure for internet connection establishment, relocation or disconnection? Maybe not like in Finland but still we can agree that internet is essential for modern living.

F.

For a churn to occur the gaining RSP must know the ASID or details of the ONT and know the RSP. Unlike a library or video store where somebody may want to provide fake details to steal goods, no such theft of goods can occur. I'm not quite sure what other details you think a gaining RSP should have to provide.

I could write a few thousand words on Chorus and their broken processes that I have to deal with on a daily basis, but the fact this sort of thing doesn't happen on a daily basis shows the processes are working. Sometimes accidents happen and people make mistakes, clearly this is one of those occasions.

There is no sort of abandonment notification that go to the losing provider before for fibre with Chorus, unlike DSL. You could, in theory, place a UFB order for an arbitrary address, say you're changing providers and your ISP will see the intact service, transfer it to them and that person would be disconnected. There is just a trust model that means no one really does this, and it all just works out. UFF ask for a PIID for a transfer and the ONT S/N for new services where there is an ONT onsite but no services.

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