Here is the problem explanation from the BigPipe helpdesk staff member... It seems some other company have taken over your UFB connection. Sorry we didn't pick this up earlier. Can you confirm you haven't switched UFB providers for >?
The truth is that I sold the house with the settlement date in just over three weeks. It is probably the case that the buyer decided to organise the connection from the earliest possible time. However as an IT person I just can't understand operating procedures implemented by Chorus which, acting as an untouchable deity, disconnects users in an absolutely chaotic way. As the BigBipe support technician explained in his email:
All Chorus needs is the name of the current ISP and they will then switch the line over, and unfortunately in some cases incidents like these will occur. In UK, they did had a system where you have a password you need to get from your existing ISP before your new ISP can switch you over. However they had problems with the existing ISP not giving out the password when requested and they cancelled that system.
In other words it seems that anyone could misuse the Chorus laid back operational approach and disconnect other user(s) by providing certain public parameters without any further verification done by Chorus and/or ISP - in this case BigPipe. In addition to this revelation I am stunned that BigPipe didn't catch the disconnection event (how about active monitoring and maybe a courtesy phone call?) before my complain? Why eight hours for the inadequate support request response? Just because I didn't create the ticket through the website? After such blunder why I have to wait until Holly Chorus opens their office tomorrow? Who cares if I need to finish my work tonight? How about burglary monitoring, VoIP phone lines? Nah, I am just a consumer who qualifies for paying bills but for anything else... how about the business grade connection?
The internet business in New Zealand is in operational infancy. It is very clear to me and not only based on the personal experience that New Zealand internet service providers are not able to provide a secure, cost effective and operationally sound service. With endless improvisation, chronic underfunding and inadequate skills in the industry one cannot wait for the much larger scale Internet of Things to kick in. That will be the real fun.
Good night from my mobile phone connection and sweat dreams dear Chorus and BigPipe people,