Spark System outage 16/06/16

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark System outage 16/06/16 - 20/06/16

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Chorus

#1574972 16-Jun-2016 12:06

sbiddle:

Is this the ICMS upgrade?

It's the postpaid mobile change over from ICMS to SparkCRM, but it affects nearly all our back end provisioning systems for ALL products, not just postpaid mobile. As alluded to in previous posts, this is a truly monumental change which has been years in the planning.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

Wheelbarrow01

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#1574978 16-Jun-2016 12:20

trig42:

firefuze:

People are making it sound worse than it really is, you won't be without service.

If you have no credit - no problem your phone will keep working

If your prepaid plan expires - no problem your phone will keep working

If you want to add extras - no need, your phone will work without buying them

If you want to check usage - also no real need as the metering isn't working during that period anyway

The biggest impact is really to customers wanting to buy new phones on their accounts or join Spark etc, they will have to wait a few days.

This has all happened several times over the last couple years when they have had major upgrades.

So it is basically a Spark Free-for-all weekend? - go nuts on the data people!

No, not really. If you run out of prepaid credit during the outage, your phone will still be able to make calls as normal, BUT: when you next top up after the outage, the value of all calls made during the outage will then be debited from the amount you are topping up by. So it's not free - it's just essentially delayed billing for that period.

The views expressed by me are not necessarily those of my employer Chorus NZ Ltd

hyperman

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#1575269 16-Jun-2016 19:48

Wheelbarrow01:

sbiddle:

Is this the ICMS upgrade?

It's the postpaid mobile change over from ICMS to SparkCRM, but it affects nearly all our back end provisioning systems for ALL products, not just postpaid mobile. As alluded to in previous posts, this is a truly monumental change which has been years in the planning.

also once the switch is done all dealers will be using SparkCRM (aka Siebel) rather than a combination of ICMS and DSM

PS. I hope those involved with the switch have plenty of coffee... it's going to be a long one

The views expressed by me are not necessarily those of my employer

tdgeek

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#1575307 16-Jun-2016 20:10

hyperman:

Wheelbarrow01:

sbiddle:

Is this the ICMS upgrade?

It's the postpaid mobile change over from ICMS to SparkCRM, but it affects nearly all our back end provisioning systems for ALL products, not just postpaid mobile. As alluded to in previous posts, this is a truly monumental change which has been years in the planning.

also once the switch is done all dealers will be using SparkCRM (aka Siebel) rather than a combination of ICMS and DSM

PS. I hope those involved with the switch have plenty of coffee... it's going to be a long one

Im off tomorrow, cant do anything! Its a slight pity when progressing is taken as an opportunity to complain. It makes me think, why did I do EVERYTHING I possibly could to help the transition?? I could just have thought, Im outa here

hyperman

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#1575362 16-Jun-2016 21:37

tdgeek:

hyperman:

Wheelbarrow01:

sbiddle:

Is this the ICMS upgrade?

It's the postpaid mobile change over from ICMS to SparkCRM, but it affects nearly all our back end provisioning systems for ALL products, not just postpaid mobile. As alluded to in previous posts, this is a truly monumental change which has been years in the planning.

also once the switch is done all dealers will be using SparkCRM (aka Siebel) rather than a combination of ICMS and DSM

PS. I hope those involved with the switch have plenty of coffee... it's going to be a long one

Im off tomorrow, cant do anything! Its a slight pity when progressing is taken as an opportunity to complain. It makes me think, why did I do EVERYTHING I possibly could to help the transition?? I could just have thought, Im outa here

thanks...
I am one of the unlucky ones who has to deal with customers who cant/don't want to understand what is happening.... oh well at least it's only 2 of the 3 days ....

The views expressed by me are not necessarily those of my employer

JamesL

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#1575377 16-Jun-2016 21:57

just turn your phone off and blame the outage :p

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hyperman

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#1575382 16-Jun-2016 22:00

JamesL:

just turn your phone off and blame the outage :p

lol I wish it was that easy ... maybe if I didn't work in a retail store hmm "sick" cough "sick"

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JamesL

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#1575384 16-Jun-2016 22:02

oh, bugger :/

yeah, looks like you have a migraine coming on

mdav056

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#1575396 16-Jun-2016 22:17

Damnit. SO leaving the country Sunday, needed to set up an Extra for UK so she would have contact when she got there. It's for reasons like this that we should have been told.

gml

richms

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#1575407 16-Jun-2016 22:44

Wheelbarrow01:

No, not really. If you run out of prepaid credit during the outage, your phone will still be able to make calls as normal, BUT: when you next top up after the outage, the value of all calls made during the outage will then be debited from the amount you are topping up by. So it's not free - it's just essentially delayed billing for that period.

You are assuming that the sim is ever going to be topped up again. Go for it and then come monday bin the sim and buy another.

Richard rich.ms

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#1575408 16-Jun-2016 22:48

sbiddle:

Is this the ICMS upgrade?

yes - buts its more of a move things around to other systems (relevant systems) rather than some bits in ICMS and other bits elsewhere - and at the same time clean up some of the legacy stuff that still hanging on from the Post Office / Telecom (ROCs) days as well.

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nigelj

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#1575410 16-Jun-2016 22:53

richms:

Wheelbarrow01:

No, not really. If you run out of prepaid credit during the outage, your phone will still be able to make calls as normal, BUT: when you next top up after the outage, the value of all calls made during the outage will then be debited from the amount you are topping up by. So it's not free - it's just essentially delayed billing for that period.

You are assuming that the sim is ever going to be topped up again. Go for it and then come monday bin the sim and buy another.

I bet if people started doing that en mass, Spark would look to start blocking IMEIs for fraud (or at least change Ts&Cs so they could in future if they don't already now.)

cws82us

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#1575441 17-Jun-2016 04:21

can they just turn the new system on and the old one and then when the new system is confirm right then turn off the old system and feed it all to the new one making it better with less of an outage. It be like 4 hour outage instead of 3 to 3 days

join Quic and get free sign up when you click my link https://account.quic.nz/refer/250676

BarTender

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#1575471 17-Jun-2016 08:28

cws82us: can they just turn the new system on and the old one and then when the new system is confirm right then turn off the old system and feed it all to the new one making it better with less of an outage. It be like 4 hour outage instead of 3 to 3 days

The problem is what happens when someone makes a change in the old system. That now needs to be reflected in the new.
Not a huge issue when you have sub 100 service orders. But when your system runs 10's of thousands of service orders a day then realigning to reality afterwards is a massive task.

old3eyes

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#1575520 17-Jun-2016 09:48

richms:

Wheelbarrow01:

No, not really. If you run out of prepaid credit during the outage, your phone will still be able to make calls as normal, BUT: when you next top up after the outage, the value of all calls made during the outage will then be debited from the amount you are topping up by. So it's not free - it's just essentially delayed billing for that period.

You are assuming that the sim is ever going to be topped up again. Go for it and then come monday bin the sim and buy another.

That could be inconvenient as you would have to tell everyone your new cell number . Way easier to port the number..

Regards,

Old3eyes

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