SMX Rejecting legitimate emails

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yitz

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#1729378 3-Mar-2017 12:24

"99.999% clean" sounds like marketing to me.

They are saying 1 in 100,000 messages received in your inbox will be "unclean" or spam, doesn't say anything about the false positive or the legit emails that are blocked.

ArcticSilver

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#1729380 3-Mar-2017 12:26

Talkiet:

Are you seriously saying you'd prefer to actually receive 100000 pieces of email to get the 1 that was miscategorised? If you are saying that, and you actually mean it, I reckon there's only 2 or 3 of you in the country, and you shouldn't be using any ISP email anyway.

Just think for a moment about the resource impacts on the provider of having to store maybe 30, 40 times as much as they currently do - and all the users having to download and store that much extra...

Sorry, it's entirely reasonable to filter spam in the provider, if not actually the only practical way to do it.

Cheers - N

Clint put it quite nicely above.

I am greatly concerned by the target they set, because I believe it is not achievable without discarding some legitimate mail, which can come at a great cost to a business. I feel they have the wrong ideals behind dealing with spam.

There are also further implications that this has on the industry as a whole considering the widespread use of Xtra mail.

ArcticSilver

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#1729384 3-Mar-2017 12:35

yitz: "99.999% clean" sounds like marketing to me. They are saying 1 in 100,000 messages received in your inbox will be "unclean" or spam, doesn't say anything about the false positive or the legit emails that are blocked.

By saying it is a guarantee they are making a legally binding statement that that they must meet otherwise they could face legal consequences. They have guarnateed that they will deliver less than 2 spam message per 100,000 messages.

In order to protect themselves they are motivated to implement overreaching spam filtering policies that will almost certainly result in false positives.

Their focus is on blocking all spam and not on ensuring legitimate email gets through.

CYaBro

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#1729414 3-Mar-2017 13:56

We used to use SMX for clients, for the spam filtering service, but have long since moved away due to the client not having any control over the filter.

You get no quarantine or anything so no way to check if legit emails are being blocked.

If you did find out that legit emails are being blocked then you had to somehow get that legit email and send to manually to SMX for them to investigate.

The system we use now our clients get a spam report, usually once a day but this can be increased if needed, and shows them a list of emails that have been blocked so they can see who they are from, subject line etc, and also preview the email online, and then if it is legit it can easily be released from quarantine and you can whitelist that sender so it doesn't happen again.

Opinions are my own and not the views of my employer.

mattwnz

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#1729434 3-Mar-2017 14:37

CYaBro:

We used to use SMX for clients, for the spam filtering service, but have long since moved away due to the client not having any control over the filter.

You get no quarantine or anything so no way to check if legit emails are being blocked.

If you did find out that legit emails are being blocked then you had to somehow get that legit email and send to manually to SMX for them to investigate.

The system we use now our clients get a spam report, usually once a day but this can be increased if needed, and shows them a list of emails that have been blocked so they can see who they are from, subject line etc, and also preview the email online, and then if it is legit it can easily be released from quarantine and you can whitelist that sender so it doesn't happen again.

Wouldn't it be better if they just had an interface they could log into to check the spam folder, so they can then approve incorrectly assigned spam emails? Getting an emailed spam report sounds like they have to do two different processes, if they find a legitimate email in the spam folder.

CYaBro

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#1729477 3-Mar-2017 15:29

mattwnz:

CYaBro:

We used to use SMX for clients, for the spam filtering service, but have long since moved away due to the client not having any control over the filter.

You get no quarantine or anything so no way to check if legit emails are being blocked.

If you did find out that legit emails are being blocked then you had to somehow get that legit email and send to manually to SMX for them to investigate.

The system we use now our clients get a spam report, usually once a day but this can be increased if needed, and shows them a list of emails that have been blocked so they can see who they are from, subject line etc, and also preview the email online, and then if it is legit it can easily be released from quarantine and you can whitelist that sender so it doesn't happen again.

Wouldn't it be better if they just had an interface they could log into to check the spam folder, so they can then approve incorrectly assigned spam emails? Getting an emailed spam report sounds like they have to do two different processes, if they find a legitimate email in the spam folder.

Yup they can do that at any time, the report just lets them know if there have been any emails blocked or not, no report means no blocked emails.

When they click on an email in the report it takes them to the online quarantine portal, to preview it or release it etc.

Opinions are my own and not the views of my employer.

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hio77

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#1729652 3-Mar-2017 22:10

I will say this.

SMX is not a new platform to Spark in a whole.

SMX has been in use by the business hub emails for quite some time.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

lapimate

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#1729878 4-Mar-2017 13:59

CYaBro: We used to use SMX for clients...You get no quarantine or anything so no way to check if legit emails are being blocked. ...

hio77: ... SMX has been in use by the business hub emails for quite some time. ...

Spark Business Hub e-mail provides access via the web interface to a Junk Mail folder ( "quarantined" is it not?) and to "Blocked Senders" and "Safe Senders" lists so it is possible to manage Junk Mail to some degree. That seems to be different from CYaBro's experience re SMX. Or is CYaBro referring to silent filtering before the e-mail even arrives at the customer's address?

Are the same Junk Mail management facilities going to be provided on Spark e-mail/SMX?

lapimate

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#1731075 6-Mar-2017 16:13

lapimate: ... Are the same Junk Mail management facilities going to be provided on Spark e-mail/SMX?...

The answer seems to be "no". There is provision for "Blacklists", but no provision for a "Safe Senders" list.

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