Customer has been contacted, works are in the way to see what we can do.

Two part issue,

1. Customer is on a Conklin

2. there is a physical line fault to the customers cabinet (this has been in repairs for the last month by chorus) - right now i can't even check status's on the cabinet because of this.

coffeebaron:

 

What area are you from? RBI could be another option, or if you're not on a Conklin, some TLC on internal wiring could help.

 

Working on possibilities on the spark side, but if i can't do anything (longshot, due to missmatching in systems)

If there  is no traction here, unfortunately for my role my best advice as a member of GZ would be a chat with @coffeebaron for alternative options