Spark Unplan Traffic Management Policy

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark Unplan Traffic Management Policy

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750 posts

Ultimate Geek

#2226954 28-Apr-2019 19:59

Plazrael:

So Spark tempted me into changing from the Unlimited Gigatown Fibre plan to the Unplan Gigatown Entertainment plan.
(I just wanted Netflix for the life of my plan instead of 3 months)
But -
Since I changed a week ago websites are loading slowly about 50% of the time.

Really annoying when paying for Gigatown plan.

Im surprised they are still offering the gigatown plan considering its EOL in June, so Id be expecting a Price increase or plan change :(

Jase2985

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#2226971 28-Apr-2019 20:06

skewt:

Im surprised they are still offering the gigatown plan considering its EOL in June, so Id be expecting a Price increase or plan change :(

they are not

"This plan is no longer available for new customers."

Plazrael

42 posts

Geek

#2227004 28-Apr-2019 20:52

Firefox developer inspector network timing info below,
but probably wrote down wrong data as I have no idea what I'm doing.

I did my best to get the info from the Firefox developer tools inspector,
but have no idea what I'm doing and probably copied completely irrelevant info,
Couldn't work out how to save a log, so I just wrote down what I saw -
Hopefully to just prove that I'm not "Seeing ghosts"
If not too bad for me I have to get ready for surgery tomorrow.

Firefox, Developer tools, Inspector, Network Tab
Example for 1News Site I have bookmarked
Blocked 0 ms
DNS Resolution 8170 ms
Connecting 15 ms
TLS Setup 47 ms
Sending 0 ms
Waiting 31 ms
Receiving 32 ms

I don't know How to save a Log of the big list of
TVNZ urls with Times and Kbs transferred
but the top one says
tvnz.co.nz file One-News Document html Transferred 29.46KB Size 191.74KB 8295ms under the time scale thing

Anyway if this is useless info then fine, possibly not Spark's fault, nothing's changing on my end though and I'm definitely not seeing ghosts -
On the way here Googled Geekzone, waited 5-6 seconds for google search to do anything and failed with "Can't seem to find that site" (Never happens) then taking 5 seconds to complete the next search and 5-6 seconds for bookmarked 1news website to start loading, I dunno, just cross my fingers hope it goes away.

skewt

750 posts

Ultimate Geek

#2227018 28-Apr-2019 20:55

DNS Resolution 8170 ms

That seems like it would be the cause of your issue

Jase2985

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#2227020 28-Apr-2019 20:58

https://www.geekzone.co.nz/forums.asp?forumid=39&topicid=249164&page_no=2#2227005

freitasm

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Geekzone

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#2227024 28-Apr-2019 21:02

The OP says the problem seems to have started a few weeks back - the DNS problem seems to have started earlier today. Probably unrelated.

OP, are you using ethernet or WiFi?

Jase2985

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#2227026 28-Apr-2019 21:04

freitasm:

The OP says the problem seems to have started a few weeks back - the DNS problem seems to have started earlier today. Probably unrelated.

yes but his testing is being done now, which is likely skewed by the above fault. so the numbers might be meaningless at the moment till the DNS issue is fixed

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freitasm

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#2227029 28-Apr-2019 21:07

Jase2985:

freitasm:

The OP says the problem seems to have started a few weeks back - the DNS problem seems to have started earlier today. Probably unrelated.

yes but his testing is being done now, which is likely skewed by the above fault. so the numbers might be meaningless at the moment till the DNS issue is fixed

True. Better do the testing some other time then.

Plazrael

42 posts

Geek

#2227032 28-Apr-2019 21:12

Hey tried to login said I was banned cause of rate limit or something, sorry couldn't reply.

Restarted ONT modem to get a new IP.

Problems for me only last 24 hours.

I don't use auto ip I have the DNS primary and secondaries entered manually in Windows and my modem, I use the spark ones.

Are you guys saying it's a prob with the DNS server and to chill?

Plazrael

42 posts

Geek

#2227033 28-Apr-2019 21:13

Ethernet or Wi FI - Only Ethernet

Jase2985

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#2227034 28-Apr-2019 21:13

wait till the issue is fixed at sparks end then see if you are still having issues, the spark issue only started about 6pm

Plazrael

42 posts

Geek

#2227035 28-Apr-2019 21:17

OK cheers, also maybe it started a little earlier and was reported/detected at 6? What would I know... Anyway, surgery tomorrow have to bail but thanks for the update.

Plazrael

42 posts

Geek

#2227043 28-Apr-2019 21:33

Back to normal now. That was quick. Touch wood. Might just keep my mouth shut from now on but it was good to learn that Spark doesn't throttle our connections, so I'm glad I posted. Thanks.

Talkiet

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#2227050 28-Apr-2019 21:53

Plazrael:

OK cheers, also maybe it started a little earlier and was reported/detected at 6? What would I know... Anyway, surgery tomorrow have to bail but thanks for the update.

It started at 6:13pm and was fixed around 8:55-9:00pm.

Cheers - N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

loceff13

1065 posts

Uber Geek

#2227571 29-Apr-2019 19:46

skewt:

Plazrael:

So Spark tempted me into changing from the Unlimited Gigatown Fibre plan to the Unplan Gigatown Entertainment plan.
(I just wanted Netflix for the life of my plan instead of 3 months)
But -
Since I changed a week ago websites are loading slowly about 50% of the time.

Really annoying when paying for Gigatown plan.

Im surprised they are still offering the gigatown plan considering its EOL in June, so Id be expecting a Price increase or plan change :(

Spark are yet to tell us what they are doing for existing customers, Vodafone and Stuff Fibre are extending their offer a year iirc.

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