So Spark tempted me into changing from the Unlimited Gigatown Fibre plan to the Unplan Gigatown Entertainment plan.
(I just wanted Netflix for the life of my plan instead of 3 months)
But -
Since I changed a week ago websites are loading slowly about 50% of the time.
Really annoying when paying for Gigatown plan.
I looked at the terms and conditions of my previous plan and the new Unplan and noticed in the "Traffic Management" sections that the following was the entire traffic management policy for my previous plan -
Traffic Management
We don't place any artificial speed restrictions on our broadband plans, unless you have selected the 'Slow down your connection' if you reach your monthly data cap option. This means that you will receive the best speed we can provide at any point in time. In the future we may have to amend this policy to ensure we continue to provide our customers the best possible experience on our network. If we make any changes to this policy which will have a material impact on you we will let you know.
But with the Unplan this paragraph was also added.
There are certain things that, despite our best efforts, we cannot guarantee or provide in relation to the Unplan broadband service. In some cases, we may need to change, withhold, suspend, restrict, replace or terminate any of our Unplan broadband services without notice where, for example, systems or the network are being maintained or otherwise worked on, are unavailable or must be protected to manage network traffic or access to network services to improve functionality and attributes of the our services, or for any other reason we think is reasonably necessary or desirable to do so.
The term "Restrict", and the last little bit is particularly disconcerting and I really hope I haven't been duped into changing from a fast un-throttled plan to a throttled plan which half the time loads my bookmarked websites slowly - On a gigabit connection?
I didn't sign up for $100 a month gigatown connection to be throttled.
Especially if I was on a great plan and I've just "Upgraded" to a throttled connection.
Can anyone confirm or refute?
In case it matters I'm a compulsive performance nut at the expense of security so I have no startups, updates disabled bare minimum running -
Basically nothing's changed on my end, no new processes or installs, Only addon for firefox is UBlock origin -
The only variable that has changed is my ISPs plan is what I'm saying.
Win 10 Pro, i7 7700k, 16gig DDR4, MX500 SSD, RTX 2060.
My modem settings haven't changed and yes I've restarted my ONT and modem numerous times.
I'm not assuming Sparks in the wrong - It just feels as though I've been downgraded, not upgraded reading the traffic management changes in the Unplan.
Short version - Since "Upgrading" from a stable consistently fast connection I am now experience slow page loads a fair proportion of the time on a gigabit connection and the Ts & Cs seem to say it is throttled.
Putting this out there for discussion anyway, or maybe someone can explain why I'm wrong.