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# 249159 28-Apr-2019 13:47
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So Spark tempted me into changing from the Unlimited Gigatown Fibre plan to the Unplan Gigatown Entertainment plan.
(I just wanted Netflix for the life of my plan instead of 3 months)
But -
Since I changed a week ago websites are loading slowly about 50% of the time.

 

Really annoying when paying for Gigatown plan.

 

I looked at the terms and conditions of my previous plan and the new Unplan and noticed in the "Traffic Management" sections that the following was the entire traffic management policy for my previous plan -

 

Traffic Management

 


We don't place any artificial speed restrictions on our broadband plans, unless you have selected the 'Slow down your connection' if you reach your monthly data cap option. This means that you will receive the best speed we can provide at any point in time. In the future we may have to amend this policy to ensure we continue to provide our customers the best possible experience on our network. If we make any changes to this policy which will have a material impact on you we will let you know.

 

But with the Unplan this paragraph was also added.

 

There are certain things that, despite our best efforts, we cannot guarantee or provide in relation to the Unplan broadband service. In some cases, we may need to change, withhold, suspend, restrict, replace or terminate any of our Unplan broadband services without notice where, for example, systems or the network are being maintained or otherwise worked on, are unavailable or must be protected to manage network traffic or access to network services to improve functionality and attributes of the our services, or for any other reason we think is reasonably necessary or desirable to do so.

 

The term "Restrict", and the last little bit is particularly disconcerting and I really hope I haven't been duped into changing from a fast un-throttled plan to a throttled plan which half the time loads my bookmarked websites slowly - On a gigabit connection?

 

I didn't sign up for $100 a month gigatown connection to be throttled.
Especially if I was on a great plan and I've just "Upgraded" to a throttled connection.

 

Can anyone confirm or refute?

 

In case it matters I'm a compulsive performance nut at the expense of security so I have  no startups, updates disabled bare minimum running -

 

Basically nothing's changed on my end, no new processes or installs, Only addon for firefox is UBlock origin -

 

The only variable that has changed is my ISPs plan is what I'm saying.

 

Win 10 Pro, i7 7700k, 16gig DDR4, MX500 SSD, RTX 2060.

 

My modem settings haven't changed and yes I've restarted my ONT and modem numerous times.

 

I'm not assuming Sparks in the wrong - It just feels as though I've been downgraded, not upgraded reading the traffic management changes in the Unplan.

 

Short version - Since "Upgrading" from a stable consistently fast connection I am now experience slow page loads a fair proportion of the time on a gigabit connection and the Ts & Cs seem to say it is throttled.

 

Putting this out there for discussion anyway, or maybe someone can explain why I'm wrong.

 

 


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  # 2226781 28-Apr-2019 13:49
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which websites are you having issues with loading quickly?





'That VDSL Cat'
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  # 2226782 28-Apr-2019 13:52
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Please DM me your details and I'm happy to check there was no provisioning change.

 

 

 

Given you have gone gigatown to gigatown, unlikely there has been any change.

 

The T&C's Quoted apply to the wireless portion of unplan.

 

 

 

 

 

I would highly suspect something has changed within your network at the same around about time and as such, you have attributed it to unplan.

 

Give things a reset?





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


 
 
 
 




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  # 2226783 28-Apr-2019 13:53
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All of my bookmarks that load instantly usually - Newshub, 1News, CNN, BBCWorld and youtube home page is paticularly bad.

 

Last night was bad. Got up 5 Sunday morning back to instant loads. Turned off modem. Had a nap. Turned back on and sited are all slow again.




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  # 2226789 28-Apr-2019 13:59
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Are you sure about applying to wireless plan? Because the quoted Ts & Cs are included in every Unplan - Doesn't mention wireless, they are the same in the wireless plan though. Unless I'm missing something.


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  # 2226791 28-Apr-2019 14:02
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please if you come on complaining about speed/latency provide examples, speed tests, trace routes

 

you can use your browser to track how long it takes to load a page so take some examples and then post.


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  # 2226792 28-Apr-2019 14:04
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--

 

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.


'That VDSL Cat'
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  # 2226793 28-Apr-2019 14:05
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Plazrael:

 

Are you sure about applying to wireless plan? Because the quoted Ts & Cs are included in every Unplan - Doesn't mention wireless, they are the same in the wireless plan though. Unless I'm missing something.

 

 

Without a doubt, that plan had alot of my time put into it.

 

 

 

It did used to make it a little more clear IIRC, I'll ask the folk that look after the plan now to see if they can possibly adjust or look at it.

 

As i said, I'm more than happy to confirm there was no changes but honestly...

 

 

 

Spark does not impose traffic management on any fixed line connection.

 

@Talkiet has a great thread here https://www.geekzone.co.nz/forums.asp?forumid=39&topicid=171109





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


 
 
 
 


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  # 2226809 28-Apr-2019 14:07
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IMO you are reading way to much into it, seeing ghosts where there are none




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  # 2226812 28-Apr-2019 14:14
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Come on complaining?

 

I really just asked a simple question and I said maybe someone would like to correct me.

 

The question was - The Unplan has an extra paragraph under traffic management that The Unlimited Gigatown Plan didn't.

 

Anyone can Google the two plans and see this.

 

I just wanted to know if that extra paragraph  means "Throttled" Because the previous plan didn't have that paragraph in the Ts & Cs.

 

And I think people on the Unplan deserve to know what they are signing up for.

 

Also I'm not assuming it is throttled. I'm just asking if it is and checking the certainty of the claim it only applies to wireless because it soesn't say that.

 

So I'm not "Coming on here complaining" I just said I hope it's not the case I'm being throttled.

 

Is the Unplan throttled?




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  # 2226813 28-Apr-2019 14:15
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Hold up there's a delay of a reply or two, I think I type a lot slower




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  # 2226815 28-Apr-2019 14:16
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Ok - That's all I was asking.

 

I'll put it down to network problems for now.

 

Intense bunch...


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  # 2226816 28-Apr-2019 14:17
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Plazrael:

 

Is the Unplan throttled?

 

 

No.

 

 

 

I dont say you dont have an issue, all I'm indicating is it's not a network side throttle and the change to unplan definitely is not the case.

 

You are on the correct plan for a heavy user who wants speed, under the hood. those two plans (Unlimited gigatown and unplan gigatown) are exactly the same. Only difference is how it's billed and the price. 





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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  # 2226818 28-Apr-2019 14:18
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Answering your question, reading the paragraph you explicitly mention and ask about:

 

"There are certain things that, despite our best efforts, we cannot guarantee or provide in relation to the Unplan broadband service. In some cases, we may need to change, withhold, suspend, restrict, replace or terminate any of our Unplan broadband services without notice where, for example, systems or the network are being maintained or otherwise worked on, are unavailable or must be protected to manage network traffic or access to network services to improve functionality and attributes of the our services, or for any other reason we think is reasonably necessary or desirable to do so."

 

It does not imply, to me, any throttling going on. It just list a series of circumstances where service may otherwise be unavailable.







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  # 2226823 28-Apr-2019 14:26
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Yeah OK I tried to be as diplomatic as I could and avoid making assumptions, guess I've failed again.

 

Anyway thanks for the info answered my question.


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  # 2226872 28-Apr-2019 17:08
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For the reference we changed to unplan a couple of months back, happy with the ability to better manage spend, although two teens in the house plus numerous of their mates have ripped through all the spend points, but in no way have I noted any throttling.

As I read it all the legal bable is just protection hype, as per Neils post no technical change to impose throttling has or expected to be imposed

Cyril

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