Some websites not loading (Spark DNS problem)

Forums › Spark New Zealand (including Skinny and BigPipe) › Some websites not loading (Spark DNS problem)

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#2226985 28-Apr-2019 20:27

checking...

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quickymart

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#2226986 28-Apr-2019 20:28

Thanks :)

sparky1685

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#2226988 28-Apr-2019 20:30

Yes, here's a traceroute that shows where the problem is happening:

traceroute -A www.google.com
traceroute to www.google.com (216.58.203.100), 30 hops max, 60 byte packets
1 router.lan (192.168.88.1) [*] 3.228 ms 3.587 ms 3.588 ms
2 125-236-192-9.adsl.xtra.co.nz (125.236.192.9) [AS4771] 318.480 ms 318.544 ms 320.237 ms
3 * * *
4 ae8-10.akbr6.global-gateway.net.nz (122.56.116.5) [*] 15.539 ms 15.741 ms 15.742 ms
5 ae7-2.akbr7.global-gateway.net.nz (122.56.119.53) [*] 15.737 ms 19.679 ms 19.486 ms
6 xe0-0-0.sgbr3.global-gateway.net.nz (122.56.127.66) [*] 44.788 ms xe0-0-6.sgbr3.global-gateway.net.nz
(202.50.232.190) [*] 38.633 ms xe5-0-7.sgbr3.global-gateway.net.nz (202.50.232.38) [*] 38.147 ms
7 ae2-10.sgbr4.global-gateway.net.nz (202.50.232.246) [*] 36.631 ms 37.240 ms 36.988 ms
8 72.14.217.100 (72.14.217.100) [AS15169] 42.947 ms 43.052 ms 40.387 ms
9 108.170.247.65 (108.170.247.65) [AS15169] 42.704 ms 40.888 ms 41.673 ms
10 209.85.255.165 (209.85.255.165) [AS15169] 40.346 ms 41.087 ms 41.035 ms
11 syd09s15-in-f4.1e100.net (216.58.203.100) [AS15169] 41.855 ms 42.292 ms 37.235 ms

They could certainly save a lot of calls by updating their network status page more quickly!

Jase2985

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#2226989 28-Apr-2019 20:30

most only be affecting some people? 1200 dns queries, longest one took 135ms.

freitasm

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#2226990 28-Apr-2019 20:34

@Jase2985, just curious - are you by any chance using the default DNS on your connection? Asking because sometimes people change things and don't remember.

Also, just because is not happening to you it doesn't it is not happening to a lot of other people reporting it...

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#2226991 28-Apr-2019 20:35

Talkiet:
checking...

Thanks Neil :)

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Jase2985

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#2226992 28-Apr-2019 20:38

@freitasm never said there wasnt an issue, just said the OP needed to provide more information to help people look into it. it could have been an isolated issue and no one else was having problems

And yes spark servers
DNS Servers . . . . . . . . . . . : 122.56.237.1
210.55.111.1
C:\Windows\System32>

Benjip

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#2226993 28-Apr-2019 20:39

I’m definitely having issues on Skinny Fibre in Auckland. Default DNS.

Even Geekzone is taking quite a while to load each page 😱

xontech

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#2226995 28-Apr-2019 20:42

Similar symptoms here, on Spark Fibre in Akl.

smalltrader

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#2226998 28-Apr-2019 20:45

I am on Spark VSDL. Everything is on default setting for Spark.

Yes. I have been experiencing major issues since late this afternoon. Some wed sites like Stuff and NZHerald, even Geekzone will fail to load intermittently.

Main PC on Ethernet cable fairs a bit better with the page loading issue. I am using the Ethernet connected PC to type this. All other devices on WiFi seem to get timeout.

I thought it is was my Netgear WiFi router dying. Reset and rebooted router and problems persists and then found this thread.

Stu

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#2226999 28-Apr-2019 20:46

Spark Fibre, Auckland

Geekzone loads fine. That's all that matters. What other sites exist?

People often mistake me for an adult because of my age.

Keep calm, and carry on posting.

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nitrotech

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#2227001 28-Apr-2019 20:49

Same bigpipe DNS issues for a number of hours

robcreid

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#2227002 28-Apr-2019 20:50

Issues here with DNS too. Bigpipe on Enable in ChCh.

Switching to google DNS from default has got me going again.

rphenix

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#2227003 28-Apr-2019 20:50

Was an issue for me on bigpipe as well seems I was using ns1.xtra.co.nz and ns2.xtra.co.nz Surprised I was using ISP DNS changed to google and cloudflare problem resolved.

Talkiet

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#2227005 28-Apr-2019 20:52

Switch to 8.8.8.8 if you can. there's somethign wrong. It's being looked into urgently.

Cheer s- N

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

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