Spark launches eSIM compatibility in New Zealand

Forums › Spark New Zealand (including Skinny and BigPipe) › Spark launches eSIM compatibility in New Zealand

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#2227995 30-Apr-2019 14:56

Can you try a cache clear?

i just went over and tested it with the team on of of their XS's, all seemed well?

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dfnt

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#2228002 30-Apr-2019 15:10

I had yet to visit the site, so nothing in cache, but tried incognito as well

I get the same error as previous posters

PoHq

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#2228009 30-Apr-2019 15:14

They have tweeted that it is for Spark sourced devices only which is just laughable.

Words fail me they really do. Good job Spark.

Swemoph

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#2228012 30-Apr-2019 15:18

PoHq:
They have tweeted that it is for Spark sourced devices only which is just laughable.

Words fail me they really do. Good job Spark.

Except it’s not even working on Spark sourced devices. I feel like customer support doesn’t know what’s going on. Are there actually any differences between an iPhone purchased from Apple and an iPhone purchased from Spark?

hio77

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#2228013 30-Apr-2019 15:18

PoHq:

They have tweeted that it is for Spark sourced devices only which is just laughable.

Words fail me they really do. Good job Spark.

Other devices will come at a later date.

There are complexities around how on net devices provision compared to off network.

It's nothing about lets lock you into on network or anything like that...

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hio77

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#2228015 30-Apr-2019 15:20

dfnt:

I had yet to visit the site, so nothing in cache, but tried incognito as well

I get the same error as previous posters

Hm.

I'd log an issue with the front line then so they can correctly look into why it's not working for your device.

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PoHq

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#2228017 30-Apr-2019 15:22

Like I said. Words fail me.

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Swemoph

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#2228019 30-Apr-2019 15:30

hio77:
PoHq:

They have tweeted that it is for Spark sourced devices only which is just laughable.

Words fail me they really do. Good job Spark.

Other devices will come at a later date.

There are complexities around how on net devices provision compared to off network.

It's nothing about lets lock you into on network or anything like that...

Hmm is it specifically limited to devices purchased through the spark store or devices just currently using a spark SIM card (on network)? Could understand off network not working yet (like you mentioned) but they’re implying it only works if you purchased the phone through spark.

PoHq

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#2228023 30-Apr-2019 15:34

And if you thought the Spark Sourced devices only wasn't stupid enough wait until you hear about the Wearable pricing and rollout details. I've just seen them and again I'm banging my head on the desk.

hio77

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#2228039 30-Apr-2019 15:47

And on that note, I'm pulling out of this thread.

www.spark.co.nz/chat if you require support or wish to reach out to spark for further information :)

an interaction with spark is still required to do the physical sim to esim swap.

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code15

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#2228086 30-Apr-2019 17:04

Update for anyone still having issues:

Spark help desk have identified the issue, hoping to have it fixed sometime tomorrow.

I suspect it’s to do with how they’ve attempted to whitelist only Spark purchased iPhones. I pre-ordered mine through Spark but its IMEI never made it onto that list 🤦🏻‍♂️

Very happy to see this feature finally in NZ and not to fussed if it takes a couple of days to sort through teething issues. It will be super handy for travel, being able to use a local sim for data but still receive calls and texts through Spark.

SpartanVXL

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#2228122 30-Apr-2019 18:30

A bit disappointed as I have a Spark sim provided by work but my iPhone wasn’t obtained through Spark. If I understand how they’re doing this, I won’t be able to request my spark sim to be converted.

tardtasticx

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#2228124 30-Apr-2019 18:32

Are they really doing this only for spark obtained iPhones? I can’t see the point as to what that’s going to achieve for them?

Dial111

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#2228128 30-Apr-2019 18:51

I have an iPhone not purchased from Spark but I have a Spark plan, do they still want my business?

This makes no sense, without an official explanation as to why non Spark devices are incompatible it looks like a dick move on the surface.

Dial111

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#2228137 30-Apr-2019 19:09

To add insult to injury the CSR on the Live chat said any queries related to eSIM need to be handled by tech support who will call me back, thats fine... I'm on the line with one now and when I told him I wanted to activate eSIM on my iPhone he replied "What is eSIM?" lol. I roughly explained what it is and now I've been on hold for 8 minutes and counting as I can only assume he is looking up what eSIM is.

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