Will there ever be visual voice mail

Forums › Spark New Zealand (including Skinny and BigPipe) › Will there ever be visual voice mail

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VXT

#2391158 13-Jan-2020 18:21

Jase2985:

@LukeFromVxt:

Hi guys! Luke from Vxt here. Happy to answer any questions about Visual Voicemail whether it be our service or otherwise.

Contrary to what you'd expect voicemail use in NZ at least hasn't been declining over the last decade (or increasing mind you). About 2 million voicemails are left every single day and approximately 1 million Kiwis check their messages at least once a week.

If anything, my guess would be that people are using voicemail less in their personal lives and more professionally.

Hi Luke

where are you getting your stats from?

im doubtful about the as they seem awfully high

Hi Jase.

The data was reported to us from one of the largest telecommunications companies in NZ. We extrapolated the data to the mobile device user population from an obviously enormous sample (>100K people) so the estimates are very accurate.

LukeFromVxt

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VXT

#2391159 13-Jan-2020 18:26

Linux: I would be surprised if any carrier in NZ released those stats! Sounds like figures pulled out of thin air

You're right, they're not publicly released.

tdgeek

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#2391160 13-Jan-2020 18:37

JaseNZ:

@hio77 , Do you know if there is ever going to be visual voicemail at all ??.

Does anybody else have any experience with 3rd party visual voicemail providers. I see Vxt are they pretty good and what are their costs ??

Visual voicemail? Makes no sense. Videomail?

richms

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#2391166 13-Jan-2020 18:52

I actively avoid leaving voicemails. I have it back on my phone since I changed telcos and am yet to call them to get it removed. Changed the greeting to say to send me a text and sure enough, people still leaving messages. Usually old people from small businesses that clearly dont understand how annoying it is to have people ignore simple instructions.

Richard rich.ms

Jase2985

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#2391168 13-Jan-2020 19:00

LukeFromVxt:

Jase2985:

@LukeFromVxt:

Hi guys! Luke from Vxt here. Happy to answer any questions about Visual Voicemail whether it be our service or otherwise.

Contrary to what you'd expect voicemail use in NZ at least hasn't been declining over the last decade (or increasing mind you). About 2 million voicemails are left every single day and approximately 1 million Kiwis check their messages at least once a week.

If anything, my guess would be that people are using voicemail less in their personal lives and more professionally.

Hi Luke

where are you getting your stats from?

im doubtful about the as they seem awfully high

Hi Jase.

The data was reported to us from one of the largest telecommunications companies in NZ. We extrapolated the data to the mobile device user population from an obviously enormous sample (>100K people) so the estimates are very accurate.

still dubious

my wife doesnt have voicemail, i havent checked mine in probably over a month as i havent had anyone leave me a message..

richms

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#2391175 13-Jan-2020 19:09

If someone wants to do something useful, then visual IVR would be a good one where I just get a list of options and can mash the one I want rather than having to listen to slow talking lady read things out with needless padding words like "for" dept "please press" number. 3 words there are pointless and just make it more likly that you forget the first option and have to hope that it reads them again when you dont press anything rather than just hang up on you or put you thru to some no help department that will transfer you back to the same list of options.

Richard rich.ms

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#2391177 13-Jan-2020 19:15

LukeFromVxt:
Linux: I would be surprised if any carrier in NZ released those stats! Sounds like figures pulled out of thin air

You're right, they're not publicly released.

I am certain 2degrees, VodafoneNZ and Spark would not release these figures outside of the business

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Jase2985

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#2391222 13-Jan-2020 19:30

Linux:
LukeFromVxt:

Linux: I would be surprised if any carrier in NZ released those stats! Sounds like figures pulled out of thin air

You're right, they're not publicly released.

I am certain 2degrees, VodafoneNZ and Spark would not release these figures outside of the business

especially to a bunch of students developing an app.

hio77

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Lizard Networks

#2391225 13-Jan-2020 20:05

richms:

If someone wants to do something useful, then visual IVR would be a good one where I just get a list of options and can mash the one I want rather than having to listen to slow talking lady read things out with needless padding words like "for" dept "please press" number. 3 words there are pointless and just make it more likly that you forget the first option and have to hope that it reads them again when you dont press anything rather than just hang up on you or put you thru to some no help department that will transfer you back to the same list of options.

that exists. it's called a chatbot. you dont even need to press buttons! just type to the bot :)

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

LukeFromVxt

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VXT

#2391473 14-Jan-2020 09:24

I understand your skepticism, but nonetheless they did. If you have questions about anything else I'm more than happy to oblige. :)

chevrolux

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#2391491 14-Jan-2020 09:36

Jase2985:

especially to a bunch of students developing an app.

Jesus... salty much?.. what's that new FUG update say again?

My personal view on this are that in the business world there is still plenty of voicemails being left. Being in the PBX business, we have been doing visual voicemail (along with speech to text) for quite a while now (our PBX product is 3CX who have an excellent mobile app that includes visual voicemail. Speech-to-text is via Google's API) - business customers love it. And we are often setting up their mobiles to forward calls in to the PBX so we can take the voicemail there rather than do it on the mobile carrier's system.

VXT have taken this requirement and simplified it so a user doesn't have to engage a professional company if all they want is visual voicemail. I really don't get why so many people here seem determined to bag on the idea.

chevrolux

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#2391493 14-Jan-2020 09:38

Jase2985:

still dubious

my wife doesnt have voicemail, i havent checked mine in probably over a month as i havent had anyone leave me a message..

I don't like mushrooms. Therefore, no one in the whole world likes mushrooms.

See how moronic that sounds...

hio77

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Lizard Networks

#2391496 14-Jan-2020 09:49

chevrolux:

Jase2985:

still dubious

my wife doesnt have voicemail, i havent checked mine in probably over a month as i havent had anyone leave me a message..

I don't like mushrooms. Therefore, no one in the whole world likes mushrooms.

See how moronic that sounds...

i am in full support of getting rid of all mushrooms!

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

sidefx

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#2391513 14-Jan-2020 09:51

hio77:

i am in full support of getting rid of all mushrooms!

Fellow mushroom hater reporting in. 😆

Just to keep this on topic... Isn't best option with any carrier just to put a message on your voicemail saying "Hi I don't check my voicemail so if you want to leave me a message feel free to text or email me on xyz@example.com"?

"I was born not knowing and have had only a little time to change that here and there." | Octopus Energy | Sharesies
- Richard Feynman

richms

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#2391519 14-Jan-2020 10:03

Some businesses have a policy to always leave a message. They get all silly when you ask why they hire idiots who can't follow instructions.

Worse are ones that use a computer incapable of understanding greetings which leaves a message regardless and then claim that they tried to get hold of you when no emails or SMS was ever sent to you.

Richard rich.ms

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