not enough ports in your area...sorry. nothing we can do.

Forums › Spark New Zealand (including Skinny and BigPipe) › not enough ports in your area...sorry. nothing we can do.

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munchkin

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#165517 18-Sep-2008 23:18

pistolpower: Dude thats unaceptable. Go to them and demmand your rights. Say to them that they promised they would give you a service. You had beeen guaranteed that there was no problems and both of you had agreed. And if there not going to give you what they promised because its out of there hands then they will just have to give you an equivelent wireless conection for the same price you originally where going to pay. And if there has to be any new hard ware required to use this then they are obliged to pay for it as then they will still not be giving you what they said they would give you. And say you will go and seek asistance of consumer watchdogs and the like if they continue to be unreasonable in meeting there promises and obligations to there custermor. But make shure your not talking to a philipino as theyre just call centre workers. Talk to someone who actually works for telecome inside new zealand as the call center people probably couldnt help you anyways.

What rights?

I'm afraid that you've got this very wrong, pistolpower.

No-one promised anyone a service, and as noted in the terms and conditions of Telecom Broadband plans;
"Telecom Broadband is not available in all areas. And occasionally factors like the distance of our equipment from a particular site or address mean we are unable to deliver Telecom Broadband even where Telecom Broadband is available in your area" - amongst others that are present on the contract that you sign in-store for a Telecom Broadband connection.

They're not obliged to do anything.

ofx210p

24 posts

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#167866 29-Sep-2008 23:37

as much as I love NZ - in so many ways it is such a third world in terms of technology available to the masses.

Friends of mine in other countries think nothing of 24mbit broadband and there you are struggling with any sort of broadband.

I know its no consolation for you. However I would at least have written a (maybe hand delivered) strongly worded letter
with regard to the amount of notice you had given them and how their planners short sightedness is disadvantaging the users in that area and it is certainly doing nothing for their reputation or customer retention rates.

goodie

39 posts

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#168019 30-Sep-2008 15:44

munchkin:
pistolpower: Dude thats unaceptable. Go to them and demmand your rights. Say to them that they promised they would give you a service. You had beeen guaranteed that there was no problems and both of you had agreed. And if there not going to give you what they promised because its out of there hands then they will just have to give you an equivelent wireless conection for the same price you originally where going to pay. And if there has to be any new hard ware required to use this then they are obliged to pay for it as then they will still not be giving you what they said they would give you. And say you will go and seek asistance of consumer watchdogs and the like if they continue to be unreasonable in meeting there promises and obligations to there custermor. But make shure your not talking to a philipino as theyre just call centre workers. Talk to someone who actually works for telecome inside new zealand as the call center people probably couldnt help you anyways.

What rights?

I'm afraid that you've got this very wrong, pistolpower.

No-one promised anyone a service, and as noted in the terms and conditions of Telecom Broadband plans;
"Telecom Broadband is not available in all areas. And occasionally factors like the distance of our equipment from a particular site or address mean we are unable to deliver Telecom Broadband even where Telecom Broadband is available in your area" - amongst others that are present on the contract that you sign in-store for a Telecom Broadband connection.

They're not obliged to do anything.

What hes saying is that 2 weeks before he moved in he was told there would be no problems. And then the day before hes told he cant get BB.

Are you not seeing an issue there?

-Goodie

richms

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#168025 30-Sep-2008 15:51

At the time he enquired there was no problem, since then the spare ports were used up.

Thats like calling a shop and asking if they have stock of something, then waiting 2 weeks to go there and then finding they had none left. If it was that important to him then he could have ordered it at the time they said no problems.

I know 2 people that have put a working adsl connection as a condition of purchasing a house, in once case the owner signed their connection over to the person moving in, and in the other the owner bought one before settlement and signed it over since they didnt have one. There are ways to make sure you have internet before moving in.

I know someone that had an adsl connection to the construction hut of their house they were building for 3 months before the house was finished just to be sure that they would have internet when they moved in.

Richard rich.ms

FredDag

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#168030 30-Sep-2008 16:02

>adsl connection to the construction hut of their house they were building for 3 months before the house was finished just to be sure that they would have internet when they moved in.

A true geek!

richms

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#168036 30-Sep-2008 16:17

FredDag: >adsl connection to the construction hut of their house they were building for 3 months before the house was finished just to be sure that they would have internet when they moved in.

A true geek!

When there is no provision for reservation of ports thats the lenght you have to go to.

Imagine if after building a house you went to get the power hooked up and they said sorry, transformers full. No idea when we will put a new one in?

That doesnt happen because they allow for it at the time places are subdivided, they should do the same with adsl.

Richard rich.ms

cyril7

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#168061 30-Sep-2008 17:13

I know someone that had an adsl connection to the construction hut of their house they were building for 3 months before the house was finished just to be sure that they would have internet when they moved in.

One job I have on at the moment thats waiting for final fit off, the new owner who is also onsite project manager had me attach a box to the side of the builders power box and fit a wireless DSL router so that he could both use it on site and ensure he had broadband once he moved in.

Cyril

Equinox IT

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rattewisday

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#168096 30-Sep-2008 19:08

How close are you to your nearest neighbours? Perhaps you could befriend them and make an arrangment where you could use their wireless internet? Or even run an ethernet cable.. Would be better than nothing!

Daniel

KiwiOverseas66

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#168097 30-Sep-2008 19:08

ofx210p: as much as I love NZ - in so many ways it is such a third world in terms of technology available to the masses.

for those of us in the 3rd world where a 256k connection is common place and the cell networks are 2G (anyone remember what GPRS or 1xRtt was like)?, I would happily swap with any of you at a moments notice :).

having said that - waiting until 2010 is pitiful. Is satellite an option?

goodie

39 posts

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#168207 30-Sep-2008 23:43

richms: At the time he enquired there was no problem, since then the spare ports were used up.

Thats like calling a shop and asking if they have stock of something, then waiting 2 weeks to go there and then finding they had none left. If it was that important to him then he could have ordered it at the time they said no problems.

I know 2 people that have put a working adsl connection as a condition of purchasing a house, in once case the owner signed their connection over to the person moving in, and in the other the owner bought one before settlement and signed it over since they didnt have one. There are ways to make sure you have internet before moving in.

I know someone that had an adsl connection to the construction hut of their house they were building for 3 months before the house was finished just to be sure that they would have internet when they moved in.

You sir... apparently don't read.

sheldybro: After a bit of digging apparently there is 4 other households in my street which are on the waiting list ahead of us, i spoke to one of them who told me they were into month 10 of waiting and have had no luck getting anyone at telecom to speed things up, The cabinet about 20 mtrs away on the side of the road was supposed to have been a full sized cabinet for the subdivision but because there were not many houses built at the time of install the decision was made to halve the size of the cabinet therefore not allowing enough space for more ports to be added...... This tid bit of info i squeezed out of the guy who came around to connect my phone line. He had sympathy but couldnt do anything about it.

he didnt call 10 months ahead of time... he called 2 weeks.

So thats the equivlent of calling a place up, asking if they have any of item x available, being told yes, turning up the next day only to find out they dont, and that they sold out months ago, and people are still on the waiting list.

now is THAT alright?

-Goodie

richms

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#168208 30-Sep-2008 23:53

If he had ordered it at the time instead of just querying he would have had an answer then and there and wouldnt be moved into a house with no internet connection.

Richard rich.ms

munchkin

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#168209 30-Sep-2008 23:56

richms: If he had ordered it at the time instead of just querying he would have had an answer then and there and wouldnt be moved into a house with no internet connection.

Exactly. There is a big difference between checking if DSL is available in an area and actually placing an order for service.

sheldybro

20 posts

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#168401 1-Oct-2008 17:22

thanx for all your comments

thought i would update you to what i now know.

Firstly..... Richms, yes 14 months ago i did make enquiries regarding the availability of broadband in the new subdivision, i was informed that according to telecom records that subdivision should be well catered for.
- would have been stupid to book broadband then as i hadnt even brought the section....
Then 2 weeks prior to moving date i rang and booked a technician to come and reconnect us. i was informed at the time there should be no problems as their records showed broadband was available.
Then the day before they came out was when they told us we couldnt have it as there were not enough ports available. OK i thought.... they got used up quick....

Secondly, according to telecom and council records, when the subdivision was planned a few years back telecom had applied for and recieved consent to install a full sized cabinet that allowed room to give all section broadband, the subdivision has 102 sections ( of which there is now only 8 empty section left ). On the original day of install for telecom they decided that they would only install a small cabinet until such time as more sectons sold and demand grew. This has never been rectified and there is now only 30 sections in the subdivision who can actually get broadband. We all have phonelines no probs but not broadband. The guy at the council was very helpful as he is an ex telecom linesman who was actually on the original job and remembers it well. Seems he knew it would come back and bite someone.

Thirdly, i chased up the local lines divison ( chorus ) and got the nelson area manager who drove over and phisically looked at the cabinet and informed me there was room in the cabinet for a few expansion units and that it was mere formality that was preventing them doing the actual work. According to him telecom must give them 2 years notice of any works to be carried out - sounded like ballochs to me so i checked it out. Seems it was a comerce commsion requirement to telecom. But telecom can get an exemption to get work done if there is a need. He has however put through an application to telecom to do this work, one can only but wait and hope.

So after finding out all sorts of helpful info i am still no closer to getting a result, telecom are sticking to their guns saying the earliest the upgrade will take place is feb 2010, seems they dont want to "waste money, time and resources adding to the cabinet now when it is being replaced in 2010"

Oh well, ill keep stirring them up..... Dial up is so slow, so i have to sneak in some time at work to check emails and things.

FredDag

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#168414 1-Oct-2008 17:58

Tried contacting a neighbor to piggy back their dsl?
Maybe a flier drop around the houses.. who knows.. you could get a granny/granpapi that hardley use the 'damn'd thing' or find another geek that is happy to up the plan to 100GB full/full if you pay the difference + sort the wifi shot.

Fred.

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