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Topic # 26201 15-Sep-2008 16:00
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Quite extrodinary really, in this day and age of computers and internet how 1 becomes so lost without an internet connection.

The wife and i have been telecom subscribers since the days of dial up, and had a reasonably good run with the only problems being billing errors.

We have just moved into our new home that has been built and future proofed to the max, in a subdivision only a couple of years old and with still a few sections left to be filled. We did our home work and planned for the move, i contacted telecom 12 months ago when we purchased the section to check that broadband was available in our area and were told that telecom had taken all nessecary precautions to ensure that they had allowed for the entire subdivision at time of excavation.
So 2 weeks before moving in we decided to let telecom know when we were moving and to where, to which they replied..."that is fine, it says here ( there computer ) there shouldnt be any problems." Great we thought all going well.......

The day before we moved i got a phone call from telecom to check we were still ok for the move, "BUT by the way you will need to go onto the waiting list for broadband, there isnt enough ports in your area" This really got my heckles up so fired back "you had better be f#@$** joking, how long a wait will it be ( thinking a few days? a week?) " 6 -12 months if not longer........"

I would write what i thought about that if the language was a bit tamer....

Being that this was the day before we were moving what choices did i have, according to the nice (not ) person on the other end of the phone this wasnt their problem and that maybe we should stay where we were to hold on to our account???? Quite helpful i thought.

After a bit of digging apparently there is 4 other households in my street which are on the waiting list ahead of us, i spoke to one of them who told me they were into month 10 of waiting and have had no luck getting anyone at telecom to speed things up, The cabinet about 20 mtrs away on the side of the road was supposed to have been a full sized  cabinet for the subdivision but because there were not many houses built at the time of install the decision was made to halve the size of the cabinet therefore not allowing enough space for more ports to be added...... This tid bit of info i squeezed out of the guy who came around to connect my phone line. He had sympathy but couldnt do anything about it.

Finnally found someone at telecom who wasnt in the phillipines who tells me the upgrade is due in 2010 if i could just hold off untill then.....Or i could spend a further $50 per month and sign up for 24 months on the new mobile broadband???

Is all this just a marketing ploy to upsell us to another more expensive plan??? Gotta wonder sometimes.

Well there is my gripe and moan and i could go on for hours but really it wont solve anything, really what i need is other options, 

Any and all help will be appreciated..... 

thanks.

P.s I dont have internet at home so have to sneak it in at work when no-ones watching so delays are possible.


 

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  Reply # 164541 15-Sep-2008 16:07
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I have recently experienced exactly the same problem.

My install date is currently sometime in July 2009!!

I am in a newish sub-division in Upper Hutt.

I noticed a tech working on the big green box down the road the other day, maybe I should get someone to drive into it!! Then they might upgrade it?




 

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  Reply # 164689 16-Sep-2008 02:49
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Just be sure you know for certain that its a telecom green box and not a power company one ;)




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  Reply # 164697 16-Sep-2008 06:38
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Tockly: I have recently experienced exactly the same problem.

My install date is currently sometime in July 2009!!

I am in a newish sub-division in Upper Hutt.

I noticed a tech working on the big green box down the road the other day, maybe I should get someone to drive into it!! Then they might upgrade it?


The big green (and small green) boxes are typically all TelstraClear. Annoying them mightn't help your cause! Smile

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  Reply # 164749 16-Sep-2008 10:51
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Where is the subdivision?  (suburb)


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  Reply # 164755 16-Sep-2008 11:00
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>really what i need is other options,

reverse something into the general area of the cabinet. If something were to generally happen that required it rebuit then... perhaps 2010 will arrive within a few weeks.
Just generally saying.

Telecom.. they're fantasic.




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  Reply # 165032 17-Sep-2008 10:31
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Where is the subdivision?  (suburb)

I am in Motueka, Nelson.

Yes my thoughts were to hope something happens to the box on the side of the road, but of coarse they would be more likely to get upset and be even worse to deal with.

I got a phone call from the Broadband Team last night saying that the date is confirmed as feb 2010, and that all they were to offer me was free dial up for 12 months.  Or i could look into one of their Mobile broadband solutions but that would be at my cost. "Telecom does and will not supply broadband as a gauranteed service."
i was also prompted to try dealing with another company, although as all the lines in my area were telecom lines i wasnt likely to get it anyway.

They certainly make you feel like you dont matter aye?

Oh well back to the dark ages of Dial up i suppose.




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  Reply # 165034 17-Sep-2008 10:39
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Time to matey up with a neighbor that has a connection. Come to some arrangement.. such as paying them the difference to beef up their plan, provide a wifi router (little directional antena can do wonders for distance) and pay a little extra for their time and troubles. Of course you'd be considered their oncall geek at no cost while such an arrangement was in place.

Perhaps you can go woosh?

Fred.




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  Reply # 165070 17-Sep-2008 12:45
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Sabotage sounds like the most fun and would yield the fastest results Laughing. But that would be wrong... so I would never advocate that.

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  Reply # 165113 17-Sep-2008 16:50
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I think (but I’m not sure) that the Feb 2010 date is when they will next be upgrading the cabinet.   You might get it much sooner if people who are using the cabinet move out of the area.  A small hope I suppose, but better than nothing. 

When a space becomes available in a cabinet then the waiters are served on a ‘first come first served’ basis, so no other ISP that uses Telecom wholesale will be able to get in any faster (and, according to some people, Telecom gives priority to it’s own waiters before other ISPs – but they are not supposed to)

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  Reply # 165133 17-Sep-2008 17:54
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FredDag:
Perhaps you can go woosh?


The OP wants internet, not an exercise in frustration ;)

Wonder what those cabinets are worth to telecom, I mean if they knew that failing to upgrade it may see a late night hit and run or a cocktail of the flamable type then they may speed the upgrade along somewhat?




Richard rich.ms

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  Reply # 165155 17-Sep-2008 19:15
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The green cabinet in my area is certainly a Telecom cabinet.

Why do I know this, the short sighted Council and developers have not laid any cables for TCL. So basically I have no choice what so ever.

There are a number of wifi options, eg Smartlinx, but they are just to expensive to look at seriously.




 

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  Reply # 165156 17-Sep-2008 19:22
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why so serious?




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  Reply # 165161 17-Sep-2008 20:03
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Tockly: The green cabinet in my area is certainly a Telecom cabinet.

Why do I know this, the short sighted Council and developers have not laid any cables for TCL. So basically I have no choice what so ever.

There are a number of wifi options, eg Smartlinx, but they are just to expensive to look at seriously.



I don't think you can fault the council for having no TCL cable in your area. They can grant permission for TCL to lay the cable, but that's about it. It's up to TelstraClear to decide if the area warrants investment.

@ everyone else, I don't think advocating the destruction of Telecom roperty will win you any favours, either Wink




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  Reply # 165179 17-Sep-2008 20:44
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Telstra clear has been told they cannot put cable in many areas - specifically those that have telegraph poles instead of underground cables. The reason is because the cable is usually thicker and uglier than most of the others up the pole. I seem to remember watching this in the 6 o'clock news a few years ago. Since then, telstra clear isnt investing in expanding its cable network. Its cheaper to go the unbundled way.




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  Reply # 165511 18-Sep-2008 23:03
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Dude thats unaceptable. Go to them and demmand your rights. Say to them that they promised they would give you a service. You had beeen guaranteed that there was no problems and both of you had agreed. And if there not going to give you what they promised because its out of there hands then they will just have to give you an equivelent wireless conection for the same price you originally where going to pay. And if there has to be any new hard ware required to use this then they are obliged to pay for it as then they will still not be giving you what they said they would give you. And say you will go and seek asistance of consumer watchdogs and the like if they continue to be unreasonable in meeting there promises and obligations to there custermor. But make shure your not talking to a philipino as theyre just call centre workers. Talk to someone who actually works for telecome inside new zealand as the call center people probably couldnt help you anyways.

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