Has anyone who signed up for the Spark 500 Airpoints offer actually got the points?

Forums › Spark New Zealand (including Skinny and BigPipe) › Has anyone who signed up for the Spark 500 Airpoints offer actually got the points?

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antonknee

1133 posts

Uber Geek

#2434815 9-Mar-2020 09:04

tomgeeknz:
What's the best way people have got this sorted, pretty sure I'm waiting for APD$500.

Tom

Live chat is the way to go. Tell the chatbot “connect to live chat” and it will put you through.

@hio77 seems like there’s a number of people who think they haven’t got the bonus they were meant to get or needed manual intervention to do so... appreciate it’s not your area as such but perhaps worth checking what Spark have in place to capture these?

timbosan

2159 posts

Uber Geek

#2434846 9-Mar-2020 10:20

tomgeeknz:

What's the best way people have got this sorted, pretty sure I'm waiting for APD$500.

Tom

For me it was posting here. I had been trying since late 2019 to first confirm I had done everything right to qualify for the points. Had been told multiple times I had. Then I started to follow up on the points from early Feb, tried several times through Spark chat, got nowhere.

It was only when hoi77 go involved that things happened. However as I had noted here before, I personally don't like having to rely on geekzone for this, Spark (and other companies) should be able to deal with this stuff through Chat and other official channels.

hio77

12999 posts

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Lizard Networks

#2434857 9-Mar-2020 10:38

antonknee:

Live chat is the way to go. Tell the chatbot “connect to live chat” and it will put you through.

@hio77 seems like there’s a number of people who think they haven’t got the bonus they were meant to get or needed manual intervention to do so... appreciate it’s not your area as such but perhaps worth checking what Spark have in place to capture these?

Heya,

I've raised the concern, Updates have gone out to agents.

Majority of these that end up in manual intervention are actually there for a reason, There is a report to catch these so it's likely there was something Hairy in there.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

antonknee

1133 posts

Uber Geek

#2434996 9-Mar-2020 13:13

hio77:
antonknee:

Live chat is the way to go. Tell the chatbot “connect to live chat” and it will put you through.

@hio77 seems like there’s a number of people who think they haven’t got the bonus they were meant to get or needed manual intervention to do so... appreciate it’s not your area as such but perhaps worth checking what Spark have in place to capture these?

Heya,

I've raised the concern, Updates have gone out to agents.

Majority of these that end up in manual intervention are actually there for a reason, There is a report to catch these so it's likely there was something Hairy in there.

Thanks and love your work.

MuddyFox

3 posts

Wannabe Geek

#2436092 11-Mar-2020 06:52

Thanks for the heads up on the best way to use the Spark chatbot, it worked well, but unfortunately for me, not such a good result.

I was signing up to this 500 Airpoints Black Friday deal as a completely new Spark customer and went ahead to sign up for the Unlimited Mobile and Unplan Broadband, but as my Fibre install was on hold at that time with Chorus and the deal was about to end, I had to sign up for Wireless Broadband instead (intending to upgrade to Fibre when the install was complete).

However, signing up for Unlimited Mobile and Wireless Broadband meant I had to have 2 account numbers so it wasn't considered a 'bundle', thus invalidating the offer, I was informed on livechat.

They mentioned I could also file a claim for 'missing airpoints' on the AirNZ site.

Not holding out a lot of hope though given the circumstances.

Best of luck to everyone else.

tomgeeknz

923 posts

Ultimate Geek

#2441581 19-Mar-2020 18:46

Is this something that requires Air NZ intervention? I've been told twice that I qualify and that Spark Customer Service rep will follow it up, but I don't want to push another CSR if it's a hold up at Air NZ with everything else that's going on.

hio77

12999 posts

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Lizard Networks

#2441598 19-Mar-2020 19:09

Highly likely if you don't already have it. You don't actually meet requirements. There is quite alot of conditions (for example the 500 airpoints you had to enter online in the checkout correctly)

DM me your details and I'll validate.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

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tomgeeknz

923 posts

Ultimate Geek

#2441608 19-Mar-2020 19:23

hio77: Highly likely if you don't already have it. You don't actually meet requirements. There is quite alot of conditions (for example the 500 airpoints you had to enter online in the checkout correctly)

DM me your details and I'll validate.

Not sure what I would have missed in the requirements, and two CSR's have confirmed eligibility. Have DM'd.

tomgeeknz

923 posts

Ultimate Geek

#2450432 31-Mar-2020 11:10

Still no reply from Spark, after 3 or 4 attempts with CSR's, and no reply from @hio77 either. Feeling quite frustrated at this, because all the CSR's have promised a 2 day reply time, and said that I qualify. All I really want is clarity and a reply.

chevrolux

4962 posts

Uber Geek
Inactive user

#2450438 31-Mar-2020 11:12

tomgeeknz:

Still no reply from Spark, after 3 or 4 attempts with CSR's, and no reply from @hio77 either. Feeling quite frustrated at this, because all the CSR's have promised a 2 day reply time, and said that I qualify. All I really want is clarity and a reply.

Do you think perhaps customer service may just be a tad busy at the moment?

tomgeeknz

923 posts

Ultimate Geek

#2450440 31-Mar-2020 11:14

chevrolux:

tomgeeknz:

Still no reply from Spark, after 3 or 4 attempts with CSR's, and no reply from @hio77 either. Feeling quite frustrated at this, because all the CSR's have promised a 2 day reply time, and said that I qualify. All I really want is clarity and a reply.

Do you think perhaps customer service may just be a tad busy at the moment?

Absolutely, but my first contact was 3 weeks ago...

hio77

12999 posts

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Lizard Networks

#2451454 31-Mar-2020 12:15

tomgeeknz:

Still no reply from Spark, after 3 or 4 attempts with CSR's, and no reply from @hio77 either. Feeling quite frustrated at this, because all the CSR's have promised a 2 day reply time, and said that I qualify. All I really want is clarity and a reply.

Heya,

this is still definitely on my plate. myself personally i'm working some pretty crazy days, and the team that actually is doing the work are on much the same - they have about 400odd new agents they are supporting (I'm simply passing them examples)

My apologies for the delay, I'll give it a push this evening.

Note, this is why that PM sits unread, not because i've ignored it but as a backlog for me to come back to soon as i can.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

tomgeeknz

923 posts

Ultimate Geek

#2451495 31-Mar-2020 13:04

Thanks, understand the situation is unprecedented!

tomgeeknz

923 posts

Ultimate Geek

#2456343 7-Apr-2020 10:33

Well, after randomly receiving APD50 on April 1st, I followed up again with a Chat Rep yesterday, and seem to have hit gold with a Customer Service rep who was able to quickly and efficiently offer support, contact the right people and provide timely feedback, and this morning the additional APD450 have appeared in my account!

All's well that ends well.

(It seems that somehow my redemption was attached to the activation date of my Fibre order, and not the order date...)

yeaaaaaahh

15 posts

Geek

#2461972 15-Apr-2020 15:09

God give me strength, multiple hours, multiple CSRs, only being passed around because they either dont know how to help me, or know it's too much hassle, or the script doesn't tell them what to do.

Been active on my plan for 3 months now and nothing.

I hope you are all having a better time than myself.

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