Has anyone who signed up for the Spark 500 Airpoints offer actually got the points?

Forums › Spark New Zealand (including Skinny and BigPipe) › Has anyone who signed up for the Spark 500 Airpoints offer actually got the points?

timbosan

2159 posts

Uber Geek

#268213 5-Mar-2020 15:54

Hi,

I signed up for the 2019 Black Friday special of 500 Airpoints with Spark. I was told I had to wait 2 months (the minimum time I had to stay on the unlimited phone plan) before I would get the points, but after 6 chat sessions with Spark over the past month, I am nowhere closer to understanding when the points will arrive.

No-one at Spark I chat to seems to have any idea, and promised call backs don't happen.

Anyone else here take up the offer and actually get the points?

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Lizard Networks

#2433251 5-Mar-2020 15:55

Hi Tim,

Please DM me your details.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

timbosan

2159 posts

Uber Geek

#2433258 5-Mar-2020 16:04

Message sent!

mdubsnz

64 posts

Master Geek

Subscriber

#2433416 5-Mar-2020 21:57

Yes, I received mine in early Feb.

timbosan

2159 posts

Uber Geek

#2433422 5-Mar-2020 22:05

mdubsnz:

Yes, I received mine in early Feb.

Wow! That is both positive and depressing at the same time. Did they just appear on your Airpoints statement? Or did you have to follow up with Spark?

mdubsnz

64 posts

Master Geek

Subscriber

#2433433 5-Mar-2020 22:42

They just appeared on my account. Was a pretty seamless promotion.

hio77

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Lizard Networks

#2433447 5-Mar-2020 23:15

timbosan:

mdubsnz:

Yes, I received mine in early Feb.

Wow! That is both positive and depressing at the same time. Did they just appear on your Airpoints statement? Or did you have to follow up with Spark?

All should have gone through pretty instantly.. It's on my list to chase tomorrow as the right folk had left for the day by the time i got to it

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

hio77

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Lizard Networks

#2433756 6-Mar-2020 14:43

This has been sorted now, there was some confusion involved but we got there in the end :)

#include <std_disclaimer>

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MuddyFox

3 posts

Wannabe Geek

#2433762 6-Mar-2020 14:55

Glad you got yours sorted.

Still waiting for mine...they gave me 50 instead of 500! Of course I have my proof I should have received 500.

Been waiting for a callback from Spark about it for 2 weeks..nothing yet.

Will try the Chatbot and live in hope!

timbosan

2159 posts

Uber Geek

#2433914 6-Mar-2020 16:26

Thanks to hio77 for helping with this. I believe in trying official channels but was getting nowhere. Luckily we have people who are prepared to help and work through to an outcome.

:-)

hio77

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Lizard Networks

#2433916 6-Mar-2020 16:31

MuddyFox:

Glad you got yours sorted.

Still waiting for mine...they gave me 50 instead of 500! Of course I have my proof I should have received 500.

Been waiting for a callback from Spark about it for 2 weeks..nothing yet.

Will try the Chatbot and live in hope!

50 is for a different offer. Given you got 50, I'd highly suspect you were eligible for 50 not 500.

#include <std_disclaimer>

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

antonknee

1133 posts

Uber Geek

#2433926 6-Mar-2020 17:30

If memory serves it was APD50 for unlimited mobile and APD509 if you had unlimited mobile and broadband contract added at the same time?

I got APD50 for my unlimited mobile. It did take a manual follow up. Also it doesn’t apply until your second bill or second month apparently.

mdubsnz

64 posts

Master Geek

Subscriber

#2433963 6-Mar-2020 20:29

antonknee: If memory serves it was APD50 for unlimited mobile and APD509 if you had unlimited mobile and broadband contract added at the same time?

I got APD50 for my unlimited mobile. It did take a manual follow up. Also it doesn’t apply until your second bill or second month apparently.

Not quite. You didn't need to add the broadband contract at the same time. Just be a customer of an Unplan Broadband Plan.

Spark and Airpoints™ are coming together to give you the ultimate Black Friday deal. Earn 500 Airpoints Dollars™ when you sign up to an eligible Spark Unlimited Mobile Plan. The only thing you need to think about is where those 500 extra Airpoints Dollars will take you.

Join online before 7 December 2019 by entering the voucher code ‘Airpoints’ followed by your Airpoints number, for example Airpoints123456.

The voucher field can be found when you reach the ‘Your cart’ screen under ‘Got a voucher’.

To be eligible for this offer you need to be a customer of an Unlimited Mobile plan and Unplan Broadband Plan.

MuddyFox

3 posts

Wannabe Geek

#2434070 7-Mar-2020 09:41

Yep, I fitted the criteria exactly right, I double checked it at the time before signing up and then triple checked it again when I didn't get the correct airpoints, followed all the necessary steps. Will update the forum if I get a response.

pulsta

164 posts

Master Geek

#2434127 7-Mar-2020 12:21

MuddyFox:
Glad you got yours sorted.

Still waiting for mine...they gave me 50 instead of 500! Of course I have my proof I should have received 500.

Been waiting for a callback from Spark about it for 2 weeks..nothing yet.

Will try the Chatbot and live in hope!

Same happened to me and many others from what I was told... and a chat session sorted it for me thankfully.

tomgeeknz

923 posts

Ultimate Geek

#2434764 8-Mar-2020 23:15

What's the best way people have got this sorted, pretty sure I'm waiting for APD$500.

Tom

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