Why did Telecom send us this?

Forums › Spark New Zealand (including Skinny and BigPipe) › Why did Telecom send us this?

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freitasm

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#171608 16-Oct-2008 17:27

~~I don't understand from your post - was the plan change and new contract without your authorisation?~~

Never mind, I read the previous post now.

So if that's the case, why would you have to pay disconnection for something you did not ask for?

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dapples

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#171657 16-Oct-2008 20:21

sounds like the receptionist agreed to it?

raytaylor

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#171673 16-Oct-2008 20:42

If your receptionist is not an authorised contact on your telecom account, they cant hold you to a new contract. If your current contract is already up, then I would suggest sending it back and saying you dont want to be on contract, and just want to go month-by-month.

Telecom have renewed their plans so you may not want to leave but its still nice not to be tied to a contract.

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dapples

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#171684 16-Oct-2008 21:15

From my experience they don't have 'authorised people' on business accounts.

I've been able to call up and have things changed without being an 'authorised person', and also on a business account I set up recently I asked to add an authorised person to the account and was told the above.

bbman

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#171685 16-Oct-2008 21:17

The modem you have been sent will be one of their 2 wire modems, higher quality and more reliable on their ADSL & 2+ network.

If you keep it use it, it may perform better than the current unit!

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nzbnw

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#171690 16-Oct-2008 21:29

dapples: From my experience they don't have 'authorised people' on business accounts.

I've been able to call up and have things changed without being an 'authorised person', and also on a business account I set up recently I asked to add an authorised person to the account and was told the above.

It is a grey area here. From a retail view, they should be checking the company’s office to see if you are a director, but that’s not the be all and end all. If you have a business card with photo ID then normally it will fly with the store manager. 126 are similar in the fact that once they confirm they are dealing with an employee of the company, who claims they are authorised (i.e. 126 asked if you are authorised to make the changes) then they will process the request.

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jim.cox

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#171744 17-Oct-2008 09:10

raytaylor: If your receptionist is not an authorised contact on your telecom account, they cant hold you to a new contract. If your current contract is already up, then I would suggest sending it back and saying you dont want to be on contract, and just want to go month-by-month.

Telecom have renewed their plans so you may not want to leave but its still nice not to be tied to a contract.

Our receptionist's side of the story is that she explicitly told them that she was NOT authorised to approve such a change, but that since I was on holiday it was ok to send "details" of their proposal

Turns out it was not actually Telecom per se, but one of their Wellington dealers

Who were suitably apologetic

But they can't put us a back on the old plan

And Telecom Business Services are wiping their hands of the whole sorry saga

At this stage I'm prepared to be charitable and put it down to a "miscommunication"

But it just makes me all the more convinced we need to move away from Telecom, and sooner rather than later

=mjc=
.

jim.cox

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#171747 17-Oct-2008 09:22

bbman:
The modem you have been sent will be one of their 2 wire modems, higher quality and more reliable on their ADSL & 2+ network.

If you keep it use it, it may perform better than the current unit!

If it ain't broke, don't fix it

Although ancient, the current unit works well at present

We are far enough from the exchange that I dont think ADSL2+ will give us a major performance boost

And our network usage is actually pretty light - perfomance has not been an issue so far

Plus I'm preety sure the wireless side won't work for us because of where the hardware would be physically located

And we really don't need the downtime and hassle of configuring and testing the new unit

So for now it can sit unopenned on the shelf

=mjc=
.

Agent24

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#171854 17-Oct-2008 20:28

If you don't want it you can give it to me

Non-system disk or disk error. Replace and strike any key when ready.

raytaylor

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#172028 19-Oct-2008 04:09

jim.cox:
Our receptionist's side of the story is that she explicitly told them that she was NOT authorised to approve such a change, but that since I was on holiday it was ok to send "details" of their proposal

Turns out it was not actually Telecom per se, but one of their Wellington dealers

Who were suitably apologetic

But they can't put us a back on the old plan

And Telecom Business Services are wiping their hands of the whole sorry saga

At this stage I'm prepared to be charitable and put it down to a "miscommunication"

But it just makes me all the more convinced we need to move away from Telecom, and sooner rather than later

Does the new plan cost any extra? I am assuming its the same plan but the only change would be a higher data cap. You can still send it back and remove your contract, staying on the new plan untill you decide to leave. Your current modem will work with the new provider.

Ray Taylor

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nzbnw

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#172038 19-Oct-2008 09:44

raytaylor:
Does the new plan cost any extra? I am assuming its the same plan but the only change would be a higher data cap. You can still send it back and remove your contract, staying on the new plan untill you decide to leave. Your current modem will work with the new provider.

Thinking is dangerous. ALL Business Broadband plans from Telecom have a 24 month contract term and include a Wireless 2Wire Gateway, it is not optional. It is likely the OP has moved from the older Pro Ultra Plan to Business Broadband Advanced.

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cokemaster

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#172045 19-Oct-2008 10:42

raytaylor:
Does the new plan cost any extra? I am assuming its the same plan but the only change would be a higher data cap. You can still send it back and remove your contract, staying on the new plan untill you decide to leave. Your current modem will work with the new provider.

Its cheaper, at ~$109 for the highest business broadband plan, compared to $149.95 for the old grandfathered Pro Ultra plan. The business broadband advanced plan also has a higher cap (60gb vs 50gb), priority support, and a cheaper excess rate ($3 per gb rather than 2c/mb).

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