Bigpipe wont send a chorus tech. Is my problem real?

Forums › Spark New Zealand (including Skinny and BigPipe) › Bigpipe wont send a chorus tech. Is my problem real?

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#2548399 23-Aug-2020 19:54

That's a pretty good start then, as extra jacks and wiring (even if unused) can play havoc with VDSL. That's also a pretty old jackpoint with the components for the ringer circuit - any corrosion visible? Have you tried a new cable from the jackpoint to the modem?

Basically, from your modem line stats, it does look like a physical wiring issue, however these are more often inside the premises rather than outside, so good to rule that out first.

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#2548405 23-Aug-2020 20:12

RunningMan:
That's a pretty good start then, as extra jacks and wiring (even if unused) can play havoc with VDSL. That's also a pretty old jackpoint with the components for the ringer circuit - any corrosion visible? Have you tried a new cable from the jackpoint to the modem?

I've tried 3 or 4 different dsl cables, same result. No corrosion that I can see at all. I've tried a different modem as well.

RunningMan

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#2548406 23-Aug-2020 20:16

You don't happen to have a record of your modem line stats from the past do you, for comparison?

Bung

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#2548407 23-Aug-2020 20:17

RunningMan: That's also a pretty old jackpoint with the components for the ringer circuit - any corrosion visible?

Part of the change to 2 wire jackpoints was giving more separation to the tracks on the circuit board to reduce the amount of corrosion. If the OP can get hold of a terminating tool it would be worthwhile swapping that jack with the other currently unused jack.

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#2548408 23-Aug-2020 20:23

Bung:
RunningMan: That's also a pretty old jackpoint with the components for the ringer circuit - any corrosion visible?

Part of the change to 2 wire jackpoints was giving more separation to the tracks on the circuit board to reduce the amount of corrosion. If the OP can get hold of a terminating tool it would be worthwhile swapping that jack with the other currently unused jack.

Remove the BT jack all together and replace with RJ45, just connect to the blue pair on the socket with the red and white cable. ( punch from the inside out, unlike the BT which is outside in )

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Sven99

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#2548409 23-Aug-2020 20:29

I would definitely install a new jackpoint if you guys think that will solve the issue.
I don't have the a screenshot of the modem stats from before the issue - It worked fine, so I didnt think to do it. Best I have is this speedtest from april.

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#2548410 23-Aug-2020 20:31

We had a VERY odd situation a couple of years ago, VDSL for several years with adequate performance then suddenly dead. Took two whole weeks to resolve, several visits by Chorus. A cabinet 1km up the road had been water damaged and the replacement involved so much extra cable length that we were then too far away from exchange for VDSL and had to downgrade to ADSL. Very frustrating. Hopefully it’s not something weird like that.

Cheers,
Joseph

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#2548420 23-Aug-2020 21:19

Whereabouts are you located? A local geek might be able to loan you the punch-down tool as mentioned, def won't hurt.

XPD / Gavin

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RunningMan

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#2548421 23-Aug-2020 21:21

Sven99:. Best I have is this speedtest from april.

Really wanted to know if the attenuation had changed with time. Either way, you've probably done everything you reasonably can at this stage. From the error and sync rates it certainly looks like a physical line fault. This clearly isn't a wifi issue as suggested in the OP.

As already mentioned, you haven't said how far north of Auckland you are, but if you are in the lockdown zone I expect this will be influencing a truck roll for anything other than a totally dead connection.

I'd go back to Bigpipe and ask them to escalate to the next support tier.

quickymart

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#2548428 23-Aug-2020 21:50

Maybe something @coffeebaron could help with?

coffeebaron

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#2548430 23-Aug-2020 21:56

quickymart:
Maybe something @coffeebaron could help with?

Feel free to get in touch. I probably won't be in Auckland until after this week sometime; unless I get anything classed as "essential ' that I need to do.

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#2548469 24-Aug-2020 07:20

based on those error rates, looks like a fault.

i'd probably comment on the loss of upstream speed as a way to get through on this one.

Given it's on the bigpipe side little more i can do here apart from sholdertap. so try the above first :)

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Sven99

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#2548500 24-Aug-2020 08:54

Hey guys,
So I sent bigpipe the screen shot of the modem dsl stats
And the speed test.
I made special note of the upload speed.
I told them confidently our issues still exist via Ethernet.

Their reply.

I'm not sure how to make them believe I'm not an idiot.

Spyware

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#2548503 24-Aug-2020 08:59

Point out that the 546 kbps upstream sync speed is sub spec. Then ask them how any wifi issue could possibly cause this sub spec sync. Keep pushing.

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#2548512 24-Aug-2020 09:28

ask them how wifi issues can affect you sync speed? the speed test matches the sync speed.

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