I'm on the VDSL bigpipe plan, north of auckland.
When we first got connected, we had about 30 Mbps down, and 8 Mbps up.
For the past month (or two) we've had a poor connection, with drastically reduced speed.
We now only get 10 Mbps down, and 0.6 Mbps up
I've run okla speed tests many times via ethernet on a modem up for ages, and also on a fresh reset with no other devices connected.
Our bigpipe supplied modem (Arcadyan VRV9517) reports max rate 10,609 kbps down and 592 kbps up. i'll attach pictures and a link to speed test.
I've sent this info to bigpipe, and sent them multiple emails, but they refuse to send out a technician as "It looks fine on our end so its a wifi issue."
Do you think they're right in this? How can I prove our speeds are now adsl rather than vdsl?