Apple services (TV+, Music) issues on Spark Broadband?

Forums › Spark New Zealand (including Skinny and BigPipe) › Apple services (TV+, Music) issues on Spark Broadband?

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2983 posts

Uber Geek

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Nurse (R)

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#2716414 31-May-2021 22:06

Tauranga at 2205 App Store not working

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

lookout

626 posts

Ultimate Geek

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#2716424 31-May-2021 23:10

11pm ish. Can’t connect to the App Store. (Auckland)

cbrpilot

955 posts

Ultimate Geek

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Spark NZ

#2716426 31-May-2021 23:48

Can anyone having issues see if setting DNS to our ns2 server (210.55.111.1) helps at all?

Another user reported that helped - trying to work out if that was random chance, or not.

My views are my own, and may not necessarily represent those of my employer.

empacher48

368 posts

Ultimate Geek

#2716566 1-Jun-2021 09:25

We’re in Auckland, fixed it with setting the DNS servers to cloudflare. 1.1.1.1 and 1.0.0.1

Problem solved.

FineWine

2983 posts

Uber Geek

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Nurse (R)

Lifetime subscriber

#2716688 1-Jun-2021 13:00

App Store up & down like fille de joie draws today, worse than previous

Spark Smart modem, VRV9517, v6.00.17 build04

DNS: 122.56.237.1 & 210.55.111.1

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

BuzzLightyear

411 posts

Ultimate Geek

#2716713 1-Jun-2021 14:13

Does anyone know how to change DNS on the smart modem? Can’t seem to find it.

cbrpilot

955 posts

Ultimate Geek

Trusted

Spark NZ

#2716731 1-Jun-2021 14:41

FineWine:

App Store up & down like fille de joie draws today, worse than previous

Spark Smart modem, VRV9517, v6.00.17 build04

DNS: 122.56.237.1 & 210.55.111.1

Hi FineWine, are you able to set just 210.55.111.1 to see if that works? (Just a temporary trouble shooting test). Keen to understand if this issue is restricted to only one of our DNS servers.

My views are my own, and may not necessarily represent those of my employer.

Quic Broadband

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halper86

547 posts

Ultimate Geek

ID Verified

#2716733 1-Jun-2021 14:43

BuzzLightyear: Does anyone know how to change DNS on the smart modem? Can’t seem to find it.

Network>WAN>Edit PVC>WAN DNS Setting and don't forget to save

FineWine

2983 posts

Uber Geek

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Nurse (R)

Lifetime subscriber

#2716744 1-Jun-2021 15:03

cbrpilot:

FineWine:

App Store up & down like fille de joie draws today, worse than previous

Spark Smart modem, VRV9517, v6.00.17 build04

DNS: 122.56.237.1 & 210.55.111.1

Hi FineWine, are you able to set just 210.55.111.1 to see if that works? (Just a temporary trouble shooting test). Keen to understand if this issue is restricted to only one of our DNS servers.

Changed to 210.55.111.1

Though App store was working just prior so will keep change till lunch time tomorrow and see what happens

Thanks

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

FineWine

2983 posts

Uber Geek

Trusted

Nurse (R)

Lifetime subscriber

#2716746 1-Jun-2021 15:08

halper86:

BuzzLightyear: Does anyone know how to change DNS on the smart modem? Can’t seem to find it.

Network>WAN>Edit PVC>WAN DNS Setting and don't forget to save

Network > WAN > Edit PVC > WAN DNS Setting > change to No > enter new DNS Server1 > Save settings (at bottom of page)

leave DNS Server2 blank

To check setting: Overview > Network Status > Connection Status > DNS

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

cbrpilot

955 posts

Ultimate Geek

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Spark NZ

#2716759 1-Jun-2021 16:01

Just an update here - tech teams have been able to replicate the issue and are working to resolve. No ETR.

My views are my own, and may not necessarily represent those of my employer.

FineWine

2983 posts

Uber Geek

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Nurse (R)

Lifetime subscriber

#2716768 1-Jun-2021 16:20

cbrpilot:

Just an update here - tech teams have been able to replicate the issue and are working to resolve. No ETR.

I'll leave my present DNS setting then till you inform us that the issue has been resolved

Thanks

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

FineWine

2983 posts

Uber Geek

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Nurse (R)

Lifetime subscriber

#2718118 4-Jun-2021 08:48

@cbrpilot

So no news is good news. It appears the App Store problem is resolved, at least for me. So have reverted modem settings back to default of DNS: 122.56.237.1 & 210.55.111.1

Thank you for your time and effort. 😀

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

cbrpilot

955 posts

Ultimate Geek

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Spark NZ

#2718394 4-Jun-2021 17:27

Hi everyone, I have not yet received confirmation that this is fixed, so if anyone has any relapses then please let me know.

My views are my own, and may not necessarily represent those of my employer.

Hemi88

185 posts

Master Geek

#2718402 4-Jun-2021 17:47

cbrpilot:
Hi everyone, I have not yet received confirmation that this is fixed, so if anyone has any relapses then please let me know.

@cbrpilot I tried this morning before I went out and App Store etc seem to be working, tried again when I got home about 5 and it’s not working again on auto so there still seems too be a problem, my phone has been left on 210.55.111.1 since Saturday and has been fine

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