Apple services (TV+, Music) issues on Spark Broadband?

Forums › Spark New Zealand (including Skinny and BigPipe) › Apple services (TV+, Music) issues on Spark Broadband?

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626 posts

Ultimate Geek

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#285990 29-May-2021 11:09

Hi all, I’m on Spark VDSL and have a weird issue with Apple devices. The last couple of days I’ve noticed Apple Music would intermittently not load any songs when I am on my home network. I’ve tested further this morning and intermittently cannot play anything on Apple TV+ or Apple Music. Sometimes it works, sometimes not. Tested on iPad, iPhone and Apple TV. I also have problems opening App Store sometimes.

My setup is a Spark Smart Modem with 2 Smart Mesh. I’ve reset both Mesh units. Restarted the Smart Modem. Also tried turning off both Mesh units and connected only to the router. Tried Apple TV connected with Ethernet. Still have the issue.

Just to clarify ‘intermittent’ - sometimes it won’t load at all, sometimes it’s just the ‘listen now’ section won’t load. On the Apple TV app sometimes the Apple originals won’t load at all, sometimes it just won’t play the episode. And then randomly, at times it does all work fine!

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4583 posts

Uber Geek

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#2715068 29-May-2021 11:20

I think there was a post about something like this the other day.
Try changing your dns to Google or cloudflare and see if that fixes it.

Opinions are my own and not the views of my employer.

empacher48

368 posts

Ultimate Geek

#2715072 29-May-2021 11:46

I’ve had this and have been taking to Spark about it this morning.

My own fix was changing the default DNS servers from Spark to Cloudflare and has been fine ever since.

lookout

626 posts

Ultimate Geek

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#2715076 29-May-2021 11:59

Cheers guys. I've changed my DNS to Cloudflare (1.1.1.1 & 1.0.0.1). Seems to be working now.

Hemi88

185 posts

Master Geek

#2715217 29-May-2021 13:16

I posted a couple days ago had same problems changed dns to one of the dns under sparks other dns form sparks website and working again, tried again this morning with dns set back to auto the the problem is still happening I’m on fibre
App Store was ok this morning so I checked music and and that was the same problem as before intermittent it only seems to be affecting Apple TV/music/App Store intermittently at lest I know it’s not just me

Benjip

943 posts

Ultimate Geek

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#2715229 29-May-2021 14:22

@Hemi88 I am now having the same issue as you (on Skinny fibre) funnily enough, after commenting on your thread about it.

I couldn't even access support.apple.com on the web earlier today on my Skinny fibre (no custom DNS set).

Hemi88

185 posts

Master Geek

#2715231 29-May-2021 14:29

Benjip:
@Hemi88 I am now having the same issue as you (on Skinny fibre) funnily enough, after commenting on your thread about it.

I couldn't even access support.apple.com on the web earlier today on my Skinny fibre (no custom DNS set).

must be something up with spark don’t know what going on been intermittent since Thursday night

lookout

626 posts

Ultimate Geek

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#2715265 29-May-2021 16:39

Thanks guys. I am glad to hear it's not just me. I didn't really fancy a conversation with Spark helpdesk as it would probably be an hour walking me through all the basic steps I have already taken (have you tried turning it off and on again?). I hope they can figure out the problem on their end. As it happens I am switching to Stuff Fibre next month.

Equinox IT

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BuzzLightyear

411 posts

Ultimate Geek

#2715339 29-May-2021 21:29

I’ve noticed the problem too. I have some of devices set to a DNS proxy so didn’t notice until recently. Be good to understand what’s happening with Sparks DNS

cbrpilot

955 posts

Ultimate Geek

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Spark NZ

#2716009 31-May-2021 10:06

If anyone is still experiencing this issue can you please PM me?

My views are my own, and may not necessarily represent those of my employer.

FineWine

2981 posts

Uber Geek

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Nurse (R)

Lifetime subscriber

#2716021 31-May-2021 10:31

iOS app store updates is giving me grief over the last 3 days. First try in the mornings and I get the whole white page with "Can not connect to App Store Retry" message, then short time later I get only half the store loading, then into updates and they load but no icons but they still download but this morning I got "Unable to install please try again later". Now at time of writing it has gone back to "Can not connect to App Store Retry".

This affects two iPhone 7 and two iPads.

Apple - Support - System Status is all green.

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

cbrpilot

955 posts

Ultimate Geek

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Spark NZ

#2716246 31-May-2021 16:31

Can anyone who was previously (or currently) experiencing this issue advise roughly what part of the country you are in?

My views are my own, and may not necessarily represent those of my employer.

FineWine

2981 posts

Uber Geek

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Nurse (R)

Lifetime subscriber

#2716265 31-May-2021 17:23

@cbrpilot

Tauranga for me

My App Store issue came right at approx 1415 but as I said it has happen each day for the last 3 days

Cheers 🍷

Whilst the difficult we can do immediately, the impossible takes a bit longer. However, miracles you will have to wait for.

lookout

626 posts

Ultimate Geek

ID Verified

#2716402 31-May-2021 21:28

cbrpilot:

Can anyone who was previously (or currently) experiencing this issue advise roughly what part of the country you are in?

Auckland. I haven't had any issues this evening so maybe it's been fixed.

Hemi88

185 posts

Master Geek

#2716406 31-May-2021 21:40

Just tried on my brothers phone about 8:30 and the App Store/atv app worked, just tried again about 15 mins ago and it’s not working again on auto dns (Hamilton )

BuzzLightyear

411 posts

Ultimate Geek

#2716407 31-May-2021 21:46

I tried after work today (about 6pm) it worked then. Not working again now. I have sent a DM.

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