No data over 3G

Forums › Spark New Zealand (including Skinny and BigPipe) › No data over 3G

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398 posts

Ultimate Geek

#2739109 5-Jul-2021 12:11

alsta:
Hmmm - have been seeing this issue as well. Ringing now to see if I can get a network reset too

Have since learnt that network resets are temporary fix. Gajan is looking into it

arnies

526 posts

Ultimate Geek

#2739484 6-Jul-2021 10:09

Have noticed this issue as I’ve been travelling around the South Island.
4G works fine, but 3G doesn’t work at all even with full signal.

I’m on IPhone 12 Pro

alsta

276 posts

Ultimate Geek

#2739502 6-Jul-2021 10:11

Yeah. This definitely seems to be an iPhone 12 issue. FWIW I saw on iOS 15 beta too.

Haven’t had it happen since network refresh but not sure I’ve hit a 3G only location yet

Twitter : @twocolddogs

alsta

276 posts

Ultimate Geek

#2739837 6-Jul-2021 17:17

First test after a network refresh and hasn’t worked

Twitter : @twocolddogs

Shoes2468

785 posts

Ultimate Geek

#2739937 6-Jul-2021 19:45

alsta: First test after a network refresh and hasn’t worked

Putting my 2c in on this also. I’m on an iPhone 8 Plus so not a new device and I’m not sure this is “new” for me. This was more of an issue when calls used to fall back to 3G, once on a call it was almost impossible to look something up etc. No longer an issue due to VoLTE, main reason I turned this on straight away.
Had this issue this weekend just gone by, was in Lincoln and was in an area of poor 4g but almost full 3G. Was getting the no data error or waiting a literal minute for a page to load or timing out.

gajan

287 posts

Ultimate Geek

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Spark NZ

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#2739945 6-Jul-2021 20:27

We’re reverting a change made ~ 2 weeks ago that maybe causing this issue for a some devices when going into 3G only areas. This should be done tomorrow night pending our change process. Feel free to let me know (or DM me details) if your still having issues after this.

My comments and remarks are not necessarily of my employer.

nzpilot1181

132 posts

Master Geek

#2740768 7-Jul-2021 17:51

Still having intermittent issues despite having Spark reset network settings.
Lets hope the change that @gajan mentions above tonight works.

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nzpilot1181

132 posts

Master Geek

#2740940 8-Jul-2021 09:48

No improvements overnight. Still nil data on 3G. Becoming quite frustrating.
Is it isolated to just Spark or is the issue an iPhone 12 problem on all networks?

gajan

287 posts

Ultimate Geek

Trusted

Spark NZ

Lifetime subscriber

#2740942 8-Jul-2021 09:49

gajan: We’re reverting a change made ~ 2 weeks ago that maybe causing this issue for a some devices when going into 3G only areas. This should be done tomorrow night pending our change process. Feel free to let me know (or DM me details) if your still having issues after this.

Update - the team were unable to revert the changes last night, at this stage I don't have a revised ETA at this stage, will come back when I do. As others have noted - sometimes resetting things fixes it temporarily. Hopefully though we're seeing few and fewer of those 3G only areas now.

My comments and remarks are not necessarily of my employer.

nzpilot1181

132 posts

Master Geek

#2741089 8-Jul-2021 11:42

@gaja ok thanks for the update. Are you collating examples / times from users that experience the issue? I am happy to DM you some

Cheers

alsta

276 posts

Ultimate Geek

#2741093 8-Jul-2021 12:06

Hi Gajan,

Thats a shame - is there still however an active plan to provide a fix - hopefully not just waiting for better 4G fill in :-)

Twitter : @twocolddogs

gajan

287 posts

Ultimate Geek

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Spark NZ

Lifetime subscriber

#2741103 8-Jul-2021 12:22

alsta:

Hi Gajan,

Thats a shame - is there still however an active plan to provide a fix - hopefully not just waiting for better 4G fill in :-)

Yes absolutely, will udpate as soon as we have a ETA for this.

My comments and remarks are not necessarily of my employer.

nzpilot1181

132 posts

Master Geek

#2741262 8-Jul-2021 17:32

Threw a vodafone sim in and tested 3G only on voda. Same ordeal. No internet connectivity on 3G. 4G no probs. Apple issue perhaps?

MaxineN

Max
1774 posts

Uber Geek

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Subscriber

#2741265 8-Jul-2021 17:51

nzpilot1181: Threw a vodafone sim in and tested 3G only on voda. Same ordeal. No internet connectivity on 3G. 4G no probs. Apple issue perhaps?

Another iPhone 12 user here on VF and have 0 issues with 3G around Christchurch and the Canterbury area.

Am running iOS 14.6 and Voda NZ 46 for carrier services version for what it's worth.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

nzpilot1181

132 posts

Master Geek

#2741795 9-Jul-2021 11:22

Did some testing with a voda sim on 3G, 3G all working ok on Voda

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