No data over 3G

Forums › Spark New Zealand (including Skinny and BigPipe) › No data over 3G

Aucklandjafa

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#288404 26-Jun-2021 10:26

Hi team

Just moved house and the 4G coverage is subpar - 3G is fine. The only issue is that there's no data connection on the iphone with the 3g connection - voice is fine. Obviously, once the fibre is connected there'll be no issue, but has Spark disabled/changed their data settings? I noticed the other day when it dropped to 3G the iphone through that "there is no data connection" message up too.

using iPhone 12.

Cheers, team

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#2734956 26-Jun-2021 11:03

What I found thus far is spark and 2degrees prioritise their full paying customers vs their pre paid.

I couldn't get reception in a mall on skinny

I find connectivity far better on paid accounts on vs skinny or warehouse mobile.

That's just out of 2 weeks experience moving over from pre paid to post... My 2 c

gajan

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#2734960 26-Jun-2021 11:11

Hi there -
First - no, there is no prioritisation of data for skinny/pre/post providing you have available data allowances.

In areas of low / poor 3G coverage you can however expect poor data performance, but generally voice services will continue (again regardless of type of account).

My comments and remarks are not necessarily of my employer.

zocster

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#2734962 26-Jun-2021 11:14

gajan: Hi there -
First - no, there is no prioritisation of data for skinny/pre/post providing you have available data allowances.

In areas of low / poor 3G coverage you can however expect poor data performance, but generally voice services will continue (again regardless of type of account).

Please find out why no connection at Hornby mall I got connectivity on other carriers and slightly better on spark post paid

Appreciate your help.

Linux

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#2734963 26-Jun-2021 11:17

zocster: What I found thus far is spark and 2degrees prioritise their full paying customers vs their pre paid

@zocster this is 100% utterly not correct

@SaltyNZ What do you think about this comment?

gajan

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#2734964 26-Jun-2021 11:19

Sure - feel free to DM me some times, locations, and details of device/phone # you were using, can take a look what’s going on and if anything can be done.

My comments and remarks are not necessarily of my employer.

cokemaster

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#2734968 26-Jun-2021 11:30

Linux:
zocster: What I found thus far is spark and 2degrees prioritise their full paying customers vs their pre paid

@zocster this is 100% utterly not correct

@SaltyNZ What do you think about this comment?

With the exception of when billing/real-time rating systems are down, data is data. In some respects, prepaid data is worth more $. I’m not aware of any operator having such prioritisation.

I am aware of some operators prioritising fixed wireless voice data over mobile data over fixed wireless general data… but this is miles different to what was being suggested.

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zocster

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#2734975 26-Jun-2021 11:47

gajan: Sure - feel free to DM me some times, locations, and details of device/phone # you were using, can take a look what’s going on and if anything can be done.

Thanks I avoid that mall like the plague.

We have a mix of Android and iPhones mid to high end.

Aucklandjafa

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#2734978 26-Jun-2021 12:20

gajan: Hi there -
First - no, there is no prioritisation of data for skinny/pre/post providing you have available data allowances.

In areas of low / poor 3G coverage you can however expect poor data performance, but generally voice services will continue (again regardless of type of account).

Pretty much full bars with 3G and there’s just no data connection. I’m getting the “there’s no active data connection”

Aucklandjafa

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#2734979 26-Jun-2021 12:20

gajan: Sure - feel free to DM me some times, locations, and details of device/phone # you were using, can take a look what’s going on and if anything can be done.

Cheers. Will do

nzpilot1181

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#2738135 2-Jul-2021 21:17

Hi there, wondering if this issue was ever resolved as I am having exactly same issue. Spark using iphone 12 mini

NZCPL(A) Category B Flight Instructor

jjnz1

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#2738140 2-Jul-2021 21:42

Aucklandjafa:
gajan: Hi there -
First - no, there is no prioritisation of data for skinny/pre/post providing you have available data allowances.

In areas of low / poor 3G coverage you can however expect poor data performance, but generally voice services will continue (again regardless of type of account).

Pretty much full bars with 3G and there’s just no data connection. I’m getting the “there’s no active data connection”

I believe it’s an iPhone 12 problem. Can you use a Samsung as see what happens?
https://www.geekzone.co.nz/forums.asp?forumid=40&topicid=285803

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Aucklandjafa

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#2738278 3-Jul-2021 08:53

nzpilot1181: Hi there, wondering if this issue was ever resolved as I am having exactly same issue. Spark using iphone 12 mini

I phoned spark and they did a network reset - works sweet now

nzpilot1181

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#2738289 3-Jul-2021 10:37

Excellent, i’ll give them a call and get them to do the same.
It was working fine on 3G several weeks ago. Just something thats given me trouble in the last couple of weeks

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nzpilot1181

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#2738471 3-Jul-2021 16:00

rang Spark and asked them to perform a reset, this was done and works fine now. Be interested to know a bit of the techy background to why it fell off 3G but 4G was all ok.

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alsta

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#2739104 5-Jul-2021 11:52

Hmmm - have been seeing this issue as well. Ringing now to see if I can get a network reset too

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