Factory reset it and then try the Skinny settings if you haven't already.

Thank you. All working now!

I am about to change from Spark to Skinny.  I have a Spark Smart Modem 3.  Apparently similar to Skinny Smart Modem 3 but with different settings.

Where do I find:

• VLAN tagging which requires to be off/Disabled/No
• IP Address which needs t be Obtain Automatically.
• DNS Servers which needs to be Obtain Automatically

regards & thanks

I am going from Spark to Skinny.

I have a Spark Smart Modem 3 and note that Skinny have a similar modem but with different settings:

I am going to continue using my Spark Smart Modem 3 but cannot see some of the settings.  I would appreciate your assistance.

PPP Protocol: PPPoE - I can find this setting.
VLAN Tagging: Off/Disabled/No - Where do you find this setting?
PPP Username: user@skinny.co.nz - I can find this setting.
PPP Password: password - I can find this setting
IP Address: Obtain Automatically - Where do you find this setting?
DNS servers: Obtain Automatically - Where do you find this setting?
MTU: 1500 - I can find this setting.

regards & thanks

ChatGPT says:

•  

  Navigate to WAN Settings:

   

  • Once logged in, click on the Network option on the left-hand side.
  • At the top of the page, select the WAN tab.

•  

  Edit WAN Connection:

   

  • Click the green Edit button next to the current WAN connection in the Summary section.
  • Ensure that the WAN Connection Type is set to Ethernet WAN.

•  

  Set VLAN Tag:

   

  • Look for the VLAN Tag setting within the WAN configuration page.
  • Enter the required VLAN ID (typically 10 for Spark's network).

•  

  Save Settings:

   

  • After making the changes, click Save settings to apply the new configuration.

Geekzone says: https://www.geekzone.co.nz/forums.asp?forumid=39&topicid=310761&page_no=1#3161435 

More from the oracle

Disable VLAN Tag:

• Look for the VLAN Tag setting within the WAN configuration page.
• Clear the VLAN ID or set it to 0 to disable the VLAN tagging on the WAN interface.

P.S. Also called 802.1q. Set enable to NO.

I switched over to Skinny today from One NZ, and decided to use my own netgear Orbi RBR20 routers as there's nothing wrong with them.  I literally almost wasted my entire day trying to "fix" the router because of the wrong login info that they have for configuring your own BYO router.  

Not until I called the call centre I got something different and since then it works fine.  So sharing the deets here incase anyone else needs it. 

Below are the details you need to set up your third party router with Skinny Fixed Broadband. You will need to utilize the manufacturer's guide for your third party modem to configure it to work with Skinny Fixed Broadband. Not all third party modems will be compatible with Skinny Fixed Broadband, and we cannot guarantee the connection will be the same standard as our excellent Skinny Smart Modem.

We can not provide any technical support while using your third party modem, and this includes but is not limited to standard troubleshooting, line checks etc.

For Fibre
PPP Protocol: PPPoE
VLAN Tagging: Off / Disabled / No
PPP Username/Password: anything, just not blank. For example, skinny/skinny
Obtain IP address automatically
Obtain DNS servers automatically

#yourewelcome

kirinlager007:
PPP Username/Password: anything, just not blank. For example, skinny/skinny

 

So the Skinny provided details of

PPP Username: user@skinny.co.nz

 

PPP Password: password

are perfectly acceptable and will work then.