Connecting to Skinny - Router compatibility

Forums › Spark New Zealand (including Skinny and BigPipe) › Connecting to Skinny - Router compatibility

hlm15

7 posts

Wannabe Geek

#309265 3-Oct-2023 18:59

Hi,
Is anyone able to check if my existing router is compatible to connect with Skinny?
I am having a go setting it up without much luck. I want to double check whether it’s my poor IT skills rather than the router:
TP Link Archer A10

Cheers

1 | 2

8953 posts

Uber Geek

#3138407 3-Oct-2023 19:08

What settings are you putting in?

hlm15

7 posts

Wannabe Geek

#3138410 3-Oct-2023 19:13

I am aiming for this from skinny website:

FIBRE BROADBAND

PPP Protocol: PPPoE
VLAN Tagging: Off/Disabled/No
PPP Username: user@skinny.co.nz
PPP Password: password
IP Address: Obtain Automatically
DNS servers: Obtain Automatically
MTU: 1500

I can only set MTU on router to 1492
Not 100% about if I have turned VLAN tagging off because there isn’t an explicit option for this in the router settings.

RunningMan

8953 posts

Uber Geek

#3138412 3-Oct-2023 19:16

MTU 1492 will work OK if you can't set 1500. Did you havve it working on a previous ISP? If so, which one?

hlm15

7 posts

Wannabe Geek

#3138420 3-Oct-2023 19:20

Trustpower / mercury.

Thanks for helping out.

RunningMan

8953 posts

Uber Geek

#3138426 3-Oct-2023 19:33

Trustpower uses DHCP / VLAN10, which the opposite of Skinny (PPPoE / no VLAN). There's some settings for various TP Link routers here https://www.pbtech.co.nz/TPLinkISPSettings

Skinny is the same as Spark except does not use VLAN tagging, so leave that box unticked

hlm15

7 posts

Wannabe Geek

#3138428 3-Oct-2023 19:37

Ok thanks. Yep been trying out those settings but none of the routers match mine exactly. Hence wondering if my router is not compatible.

RunningMan

8953 posts

Uber Geek

#3138444 3-Oct-2023 20:02

Tried this? https://www.tp-link.com/us/user-guides/archer-a10_v1/chapter-4-set-up-internet-connection#ug-sub-title-1

Choosing PPPoE of course.

As long as it can PPPoE it should be fine for Skinny - nothing special about them.

Any sort of error messages? If this is a new connection with Skinny, has it been provisioned on the same ONT LAN port, or do you need to chage this?

Equinox IT

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.

hlm15

7 posts

Wannabe Geek

#3138450 3-Oct-2023 20:12

I thought I had tried that guide but I’ll go back through it.
Unsure about the ONT LAN port and exactly what you mean. New house, and we swapped to skinny at the same time. I plugged ethernet cable from lan port 1 on the fibre box into the router. Checked the fibre box manual and lights are flashing where they are supposed to be with no errors there.

RunningMan

8953 posts

Uber Geek

#3138451 3-Oct-2023 20:22

Brand new house? Or could there be an active connection from previous tennant, so your has provisioned on LAN2?

hlm15

7 posts

Wannabe Geek

#3138454 3-Oct-2023 20:34

Ok good spotting. Should be in Port2 according to an email I didn’t read. Still not working though, so now working through the various settings options in that pb tech guide again. Any other top tips?

RunningMan

8953 posts

Uber Geek

#3138455 3-Oct-2023 20:38

You probably had the settings right to start with, just plugged into the wrong port.

The key settings are VLAN tagging off, PPPoE (user/pass as above).

hlm15

7 posts

Wannabe Geek

#3138458 3-Oct-2023 20:52

Thanks heaps! Got it working!

sqw

21 posts

Geek

#3255455 2-Jul-2024 10:03

I've made the switch from Voyager to Skinny and elected to go BYO. I have the TP Link Deco XE75 and it's not working. Was fine with Voyager. I suspect it's because I can't select 1500 MTU - max is 1492. I'm guessing — no useful error messages from the router and of course Skinny won't support BYO.

I'm a bit surprised there are no unique logins for connection but used the user@skinny / password combo. I'm guessing they authenticate via connection address only. There really are no other settings I can change in Deco app and the web interface doesn't have connection details.

So is it likely that MTU is the culprit?

mrgsm021

1471 posts

Uber Geek

Trusted

#3255460 2-Jul-2024 10:55

As per an earlier post, MTU of 1492 should still work, some other settings must be wrong.

Is the Deco XE75 in router mode or AP mode? If missing the connection details, sounds like it's in AP mode, you need to change it to router mode.

sqw

21 posts

Geek

#3255464 2-Jul-2024 11:05

It's in router mode. There aren't other options to change. In the Advanced area it only has Service Name and Access Concentrator Name — so nothing to change there.

I've tried the default MTU (1480) and the highest it will allow. Based on the previous post I didn't think MTU would be a problem, but I don't think there's anything else I can change.

1 | 2